Thermal Concepts

Complaint # [redacted] March 27, Revdex.com To whom it may concern: Regarding the following complaint lodged by Mr [redacted] , the matter has been resolved to the complete satisfaction of Mr [redacted] I spoke with him on March 9th, wherein we both agreed to reduce the amount of his $invoice by $He agreed to mail a check or call in a credit card within two days, in the amount of $4078, but he reneged on his agreementOn March 20th we received a check for $3996, as he arbitrarily chose to reduce our invoice by $ It appears the frivolous amount disputed of $he originally reported on the Revdex.com complaint was just that frivolousAs he was happy to collect, or extract, $for his bogus complaint that had no merit whatsoeverI offer the following as an exhaustive account of the facts of Mr [redacted] ’s complaintUpon learning of Mr [redacted] ’s concerns of missing wire scraps from his basement that allegedly occurred on or near the day that our installer insulated the walls of his new home under construction, our insulation division manager Mr [redacted] contacted Mr [redacted] and listened to his concerns for some forty five minutes [redacted] stated that he was aware that two of the fifteen installers we employ have scrapped wire previously, but never from our customer’s jobsites [redacted] then questioned our installer at length who vehemently denied having touched or removed the wire scrapsUpon contacting Mr [redacted] to relay the installer’s firm denial, the customer stated that he would then have to call the local police and get them involved, which we have no problem in defending our position to the proper authoritiesMy manager then contacted me to tell of the customers’ unrelenting position and demanding repayment for the wire scrap and so I instructed [redacted] to tell him we will deduct $from the invoiceWe offer this in the best interest of customer satisfactionThis happens so infrequently that occasionally you end up with an obstinate individual who is just trying to extract money from you and that it just isn’t worth the time and aggravation any longerMy division manager has spent over an hour to this point and myself thirty minutes reviewing, discussing with installer and salesperson [redacted] extends the offer and he is satisfied, yet he claims “I never accused anyone, since I have no proof but it sure is odd that when your company starts on the job ” And one of our employees points out that Mr [redacted] wrote a scathing review of our company on google, which appears in the same box as our company heading and website informationHe stated that we “helped ourselves” to the scrap wire on his job and not to use our companyThis is most certainly an accusation and intent to cause irreparable harm to our imageThe next thing we know, Mr [redacted] accuses us of a second issue at his home under constructionMr [redacted] calls and speaks with our insulation division manager again and this time accuses our insulation blow crew team of damaging his garage doorHowever, this time there is another subcontractor working on the jobA drywall company, or at least some drywallers, whom the customer states claims that our installer dented the garage door, and not themOur installer, a different one than earlier and with over twenty years of outstanding service with our company, also vehemently denies responsibilityMr [redacted] , however, will not give us the name of the drywall company who was performing the workHe states that to do that would just create a problem or altercation and that there is no reason for that!! Oh yes, and that once again he is not accusing us but he expects us to pay for the damage because don’t we carry insurance for these kinds of things? Let’s ponder a bitOur blow crew drives up to a jobsite, pulls out a flexible 4” plastic hose, walks into the garage, goes up the pull down stairs, affixed previously by a carpenter, to gain access to the attic to blow insulation, and performs his dutyA separate employee who loads the blowing machine hopper steps down from the truck, walks into the garage and up a few rungs on the stairs to check on the blow installer several times over two or three hoursWhen complete they pull down the flexible plastic hose, pull it up onto the truck and leaveHow about the drywaller’s work crewThey use ladders, and picks, and sawhorses, and hammers, and screwguns all the while picking up large, wobbly pieces of drywall and trying to position them above their heads as they nail them into place on the bottom of the trusses ten or eleven feet off the groundWho do you think has a greater chance of running into a section of aluminum garage door and damaging it? The absurdity of all of this is ridiculous!! Let’s further consider that maybe Mr [redacted] , rather than using a drywall company to do the work, has in fact hired a handful of drywallers on the side to whom he has paid cashI do not know this to be a fact and am only supposing, but it would certainly explain why Mr [redacted] refuses to share the drywaller’s information with usThis is, unfortunately, a somewhat common practice for individuals who act as their own general contractorIn this instance the only winner is the owner, Mr [redacted] , and he has won BIG in the form of tremendous savings on the cost of his drywall installationMost likely the savings is in the THOUSANDS OF DOLLARS! The government loses monies from the inability to tax unreported wages or receive workers compensation insurance premiums, as does the carpenter’s union for lost pension and health and welfare benefit paymentsThe insurance companies do not legitimately charge a company for general liability and vehicle insurance premiums or medical benefits premiums on those workers not covered by the union, such as sales, clerical, warehouse, and officersShould this be the case, the side installers would have no insurance that Mr [redacted] could demand repayment fromFor that matter, Mr [redacted] would have already monetarily benefited by only having paid mere wages to complete his workHe would have avoided having to pay the overhead cost of a legitimate company, along with all of the expenses stated above, including general liability insurance premiumsWhich is the type of insurance he suggests my company use to pay for the damaged garage doorAgain, if this is the case, he has benefited somewhere in the thousands of dollars! I formally ask that you demand Mr [redacted] make available the drywall individual or company name and owner, so that both you and I may have dialog with them, as they are the supposed witness to my employee’s damage to the garage doorAnother possibility is that Mr [redacted] is working with a reputable drywall company but is holding that company responsible for monetary damages as wellThis may be the reason for refusal to allow us contact with themIf that is the case then he should extract only half of the money from my companyIt was at this point that I personally had a fifteen minute discussion with Mr [redacted] on Thursday March 9th, He was cynical, full of accusation, though denying accusing anyone of anything (he said)I asked him why an installer earning $40,per year would risk losing employment by stealing $of wire scrapHe is driving our work vehicle that is driven from our location in Overland, Missouri to the job location in Illinois and then returns to our location where his vehicle is checked in, material counted, and then reloaded for the next day’s work by an entirely different employee, a warehousemanIt is hardly worth the effort and risk to steal the wire scraps, all the while being certain to not be witnessed by another employeeWhen I had this exact discussion with Mr [redacted] , he stated that firstly, he is not accusing us of anything but that it sure was odd that nothing ever occurred during his entire building process until our company began work there! And also that he oversees union carpenters as a project manager all day long and that he sees them taking stuff from the jobs all the time! I promptly stated that those are not employees that are working for my company!! I then brought up the second accusation, the damaging of the garage doorAfter fully explaining to him about the likelihood of a flexible plastic hose causing the damage, as opposed to drywallers using picks, ladders, sawhorses and swinging large wobbly sheets of drywall around who is most likely to have caused the damage, he stated that a drywaller is willing to provide a written statement that it was not themI said that we too are willing to provide a written statement of our innocenceThat is no proof of anything! I asked for the name of the drywall company who he claims is willing to give a written statement and he refused to give me the information stating that this would just turn into an altercationI stated that my company has been in business for years and that we have not been around for that length of time by stealing and damaging propertyIn fact, we have never been accused of stealing and the very few times when we have caused damage, we always take responsibility when at faultAnd the truth be known, we occasionally pay for things that are not our fault because some people are unreasonable and it’s not worth the continuing time and aggravationAnd some customers are simply not happy with paying full price as previously agreed and we chalk those very few individuals up to the cost of doing businessI guess we have to put you into this category, I said! I stated that my company’s goal is to strive for the satisfaction of every customer and asked him how can I make you happy today? He said that if we will pay for the two damaged panels to his garage door that he will accept thatI asked how much is that, he said his quote from [redacted] ’s was $I said, please deduct $from the $you owe us for insulation servicesAnd please pay within the next two days, either check or credit card, and we will consider the matter concludedNeither of us will ever have to see each other ever againHe laughed and said okay and that he agreed to thatI asked that he please remove the negative comment on google as a condition of our agreementHe said he would and he hasA couple of days after we should have received his check, he sent an email saying the $amount has now become $A week later we received his check for $So, at least I received a portion of what was owed from the biggest jerk I’ve ever had the misfortune to do work forI would like my $4378, but have agreed to $4078, AND SO DID HE!!! I was willing to accept what we agreed to, but I am not surprised that once again, he reneged on a promise and thus paid $Maybe he’ll surprise me and backcharge his drywaller for half, and ding us for only half of the $382! A fella can hope, right? I won’t hold my breathOn a side note, if Mr [redacted] willingly states that the union carpenters that he oversees are stealing from his jobs at work and doing nothing about it, I would certainly think his employer would like to know!! Customer satisfaction is of the utmost importance to all of us at Thermal Concepts, Incand I hope that my entire team’s actions as outlined above, to be consistent with that goal, in your estimation Respectfully, [redacted] President