Thermall Heating and Cooling, Inc.

I am out of town right now until Dec. 7 so I won't be able to look up [redacted]'s account details until I get back, however, I will try to respond from memory.  I do agree with [redacted] that she has had too many problems with her heatpump. The issues that we have repaired are unfortunate but...

real.  It is time for her to think about her options on whether she should keep the system and keep repairing it or to replace it. As far as the ontime promise, we do offer that and it is not up to the technician to do the repair for free.  If we are later than the designated time then the call is free. I will look at the details when I get back and see if indeed we were late.  Going from memory it seems that [redacted] could only meet us after normal working hours and we don't guarantee arrival time when it is after hours.  This is the first time I have known that [redacted] had a complaint with us because she never called to let me know.  I like [redacted] and am surprised by all of this.  I would appreciate being able to talk to her directly to resolve this.[redacted]Personal cell [redacted]