Thermaltake Technology Reviews (%countItem)
Thermaltake Technology Rating
Address: 20420 Business Pkwy, Walnut, California, United States, 91789-2938
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Thermaltake Technology
Add new contacts
They products are not good anymore, but they tech support is even worse. I asked them for help to fix one of their "7 year warranty" Power Supplys and all I've got was, after 10 days of back and forward emails, was a message asking me for a recipt in order to open an RMA. Unfortunatelly I don't have such recipt because I purchased the PSU over Ebay which never provided a copy of it. However, I never asked them to fix or replace the PSU for me, I asked for help to fix it, it could have been a schematic or the info regarding an authoridzed repair shop. So, don't loose your hard earned bucks and your time with this worthless company. I'm sure, with this kind of tech support, they are going to be out of business very soon.
Sent in a mail in rebate offer for ***
I gathered all of the materials for the mail-in rebate and sent it via priority mail (USPS tracking # is
The rebate was mailed to:
Thermaltake
Thermaltake Promotion at Frys
Promotion #XXXXX-Promotion
P.O. Box XXXXX
*** XXXXX-XXXX
website link provided to track my rebate is:
thermaltake.rebateaccess.com
the rebate tracking # is: #XXXXXXXX
According to the website, they are still waiting to receive my submission, but according to USPS tracking it was delivered on July 22, 2019 (I have waited more than 60 days, with no response from thermaltake).
Here is the tracking information below:
Tracking Number: XXXXXXXXXXXXXXXXXXXXXX
Your item was picked up at a postal facility at 6:18 am on July 22, 2019 in *** XXXXX.
Status
Delivered
July 22, 2019 at 6:18 am
Delivered, Individual Picked Up at Postal Facility
*** XXXXX
I would like your organization to investigate this issue, as it is clear that the facility has received the mail in rebate materials, but not sent me my rebate.
I am attaching a copy of the Fry's Receipt showing the amounts paid to qualify for the rebate in question, but since I sent in the UPC codes from the computer case and power supply as part of the mail in rebate conditions, I no longer have those.
Thank You
Want the *** mail in rebate I was promised for purchasing the products listed at Frys Electronics here in *** I am
Hello,
Thermaltake is currently contacting our Third-Party Company in charge of rebates on our end as well. We recommend that the customer directly contacts them regarding this situation.
Currently all of Thermaltake USA's rebates are through a Third-Party Company. Their contact is available through thermaltake dot rebateaccess dot com. The direct phone number is X-XXX-XXX-XXXX, available Monday-Friday, 8am to 5pm Mountain Standard Time.
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with *** at rebate center today (9/16/2019) and he informed me that the Fry's thermaltake rebate has been approved, and a pre-paid card has been processed, and should be in the mail shortly.
Thermaltake PSu almost burned my house down now has not answered my RMA request or returned my call in a month.
Thermaltake PSU started smoking and melted a wire, nearly catching on fire if I was not home to unplug it. I enter an RMA and CC info for a replacement since it was only 6 months old. I see the charge pop up on my bank, then I get an email from thermaltake my RMA was declined due to credit card being declined. This is not true as I saw the pre-auth. I was instructed to make another RMA, but the site was not working. I then proceed to call Thermaltake Customer Service at *** DOZENS AND DOZENS of times the last 3 weeks. No answer. I left voicemail after voicemail, no return call. This is highly questionable behavior from a major company who apparently avoids warranty claims by not answering their phones for weeks. I finally got through today and the agent was reluctant to let me speak to a Sup. Then the Sup (***) was no help and was reluctant to even confirm a manager or anyone at all would call me back regarding their customer service not answering for a month. He said an *** "might" call me back IF he sees fit. Looking online I am not the only person complaining about this. I do not trust Thermaltake's fantasy warranty as they totally avoid communicating with customers.
I want my PSU replaced with no more games or waiting or dodging. It is less than a year old with a 5 year warranty.
We at Thermaltake apologize for the inconvenience this may have caused you.
But we did stated the credit card will be charged at two different places.
***
Advance Service
At Thermaltake, we understand how important your computer is to you. We offer Advance Service also known as cross shipping to minimize your computer down time. For advance service, the replacement part or product will be shipped to you first. You will need to provide credit card information to be authorized and charged for the MSRPof the replacement part or product. We will refund the total charge once the defective part or product is received and processed. You will have 45 days from the day the replacement part or product is shipped to return the defective part or product for a full refund. If Thermaltake does not receive the part or product from you after 45 days, the charge for the full amount will not be refundable.
And customer need to select the "
This was NOT closed with satisfaction. Their reply does not even match my complaint. They clearly did not even read my complaint as their reply is not to my concern. Please reopen.
Document Attached***
Greetings, the main reason as to the lack of response to the customer's previous request for Revdex.com to reopen the case was due to *** giving Thermaltake a call and contacting us once more during the time period. We have fulfilled his requests for an RMA (with him successfully submitting an RMA Request with Advanced Service cross shipping), his product has been replaced, and he received his refund after shipping back his part. Please check the images for the records on our end.
Thermaltake USA, Inc. thus request this case to be set as resolved due to the desired resolution of the consumer's PSU being replaced through our RMA system.
Note: the tracking number for his product has also been posted to note delivery of his request.
Thermaltake failed to honor warranty by imposing difficult RMA process.
During the year of 2017 and 2018, I have purchased several of thermaltake's 1200w power supply and several of them started malfunctioning. Compared to other respected vendors, thermaltake has played a difficult RMA game by
- refusing the honor the warranty under difficult condition where thermaltake customer service demanded serial number for RMA to proceed when its purchased unit has no SERIAL number.
- thermaltake demanded the sales receipt for several months old purchases and after many hours of leg work and effort, when RMA is issued, the thermaltake has been demanding my person information i.e. credit card for return shipment and falsely reporting the credit card decline.
Refund of each broken unit without serial number at a cost of 300$ per unit totalling x3 unit in my possession.
Situation:
Customer has filed for an Advanced Service RMA. Upon RMA Confirmation, which involves the process of checking the customer provided Credit/Debit Card information as part of their choice to avail the Advanced Service Option, the card was declined due to wrong information and subsequently the Advanced Service RMA was denied.
Customer then sent an email indcating that "No vendor asks for credit card for shipment, I am going to report to Revdex.com unless you replace it". Which we then replied to reiterating the situation and stating the policies and agreements that the customer agreed upon before being able to fill out the RMA Form.
We have provided the explanation as to why we required his financial information. Note that the information provided is brought up twice in the entire process of filing an RMA Service Request. First, it is shown under the RMA Service Agreement that the customer has to both check the checkbox indcating they have read and agreed upon the terms indicated on the RMA Service Agreement. And second, it is at the end of the actual RMA Form. The customer is unable to actually fill out their financial information unless they click on a checkbox indicating that they have read and confirmed that they want to use the Advanced Service Option and agree to its terms and conditions, which is indcated below.
At Thermaltake, we understand how important your computer is to you. We offer Advance Service also know as cross shipping to minimize your computer down time. For advance service, the replacement part or product will be shipped to you first. You will need to provide credit card information to be authorized and charged for the MSRP of the replacement part or product. We will refund the total charge once the defective part or product is received and processed. You will have 45 days from the day the replacement part or product is shipped to return the defective part or product for a full refund. If Thermaltake does not receive the part from you after 45 days, the charge for the full amount will not be refundable.
After said reply, we then received an email from the customer stating: "Why don't you fexpletive off and deal with the Revdex.com. Don't email me!"
From there on we did not engage in reply as that would potentially escalate the situation where deescalation procedures are necessary.
At this point, the customer would have only needed to either: refile for an Advanced Service RMA with the proper financial information, or refile for a standard RMA Service and the customer would have received his replacements.
If you would like further information regarding our RMA Service Agreement and our Advanced Service Option, please visit https://support.thermaltake.com/RMA_Agreement.aspx
(The consumer indicated he/she DID NOT accept the response from the business.)
Response offers no refund or replacement mentioned. The manufacturer is abusive in respect to RMA process compared to other vendors and has no inclination to resolve their defective product nor defective RMA process.
Hello,
RMA/warranty information it's on the website for years.
Advance replacement (cross ship) it's an optional service. Customer don't need to input the credit card information for standard RMA service.
How to find S/N: https://support.thermaltake.com/csHow.aspx
The warranty is non-transferable. Only the original customer is covered under the warranty. Thermaltake cannot offer warranty support on products without proof of purchase.
(The consumer indicated he/she DID NOT accept the response from the business.)
No offer of refund has been in latest response.
Latest offer is not acceptable because based on past experience, thermaltake will likely play another game or excuse to impede the RMA process.
Thermaltake's rebate processing company failed to deliver a $20 rebate within the promised timeline.
I was supposed to receive a rebate of $20 for my purchase of Thermaltake Core V21. My rebate (tracking number XXXXXXXXXXXXXXXX) was approved on 3/31/17 and Thermaltake's rebate processing company has been giving me the runaround regarding the actual delivery of the rebate card that I am owed. They have already missed the outrageously inflated timeline of 10 weeks from approval with no sign of the rebate ever being delivered as promised. While I understand Thermaltake contracts out rebate fulfillment it is their responsibility to ensure their contracted services are being properly fulfilled. I contacted Thermaltake and the rebate processing company. The rebate processing company failed to provide any concrete information about when the rebate would be delivered and Thermaltake never responded. Thermaltake's rebate processing company is not fulfilling their obligations to Thermaltake, and Thermaltake needs to step up and makeup for the mistakes of their rebate processing service.
I am owed $20. An apology would be nice too, it's pretty absurd that I need to file a Revdex.com complaint in order to get my rebate.
Here is reply from rebate center:
We are very sorry about the delay in processing for this claim. We take every rebate submission seriously and this is reflected in our A+ rating with the Revdex.com. The below claim was processed correctly and there was an error and the payment was not processed. We process nearly 1 million transactions per year and a vast majority are completed flawlessly. Again we apologize for the delay and will look at this matter more in depth internally.
ps Record shows it was mailed on 6/16.
(The consumer indicated he/she ACCEPTED the response from the business.)