ThermAvant International, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To Whom It May Concern:Addressing complaint ID *** submitted on 6/1/by *** *** againstThermAvant International, the miscommunication came about from email contacted regarding thedifferent lid options availableThe customer had placed his order in the same time period that we
wereupdating our website with different SKUs (stock keeping unit) which had not taken affect with theshipping department, so the shipment was sent out with our Temperature Lock LidThe PayPal receiptsent to the customer had the email of our head of finance as the point of contact instead of thecustomer service email as listed on each of our sales channelsThis problem has been corrected forfuture customer clarity to mitigate the possibility of another message being missedTo address anyinconvenience suffered by Mr***, ThermAvant has agreed to send a lid of choice free of charge.There may be some time constraints depending on the lid, but we are more than happy to coordinatedirectly with Mr*** to see what works best for him.We have talked directly to the customer to explain the situation and he seemed to understand thewhere the issue originated based on our explanation and accepted our lid compensation offer asdescribed aboveWe sincerely apologize for any frustration suffered as a result of our website updates.We appreciate the feedback because it will help us give our customers the best buying experiencepossible hence forth.Thanks,*** ***Product ManagerThermAvant Internationalw: ***c: ***ThermAvant.comLexoLife.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]