To Whom it May Concern, This email is in regards to complaint # [redacted] which Thermos L.L.Cdid not receive initiallyOnly after receiving a letter from the Revdex.com stating we didn’t respond to the complaint, did I become aware of it and I contacted the Revdex.com to receive a copy and address the complaint After investigating the matter, there was an error on Thermos L.L.C.’s customer service representativeAfter hearing the complaint, the customer service representative should have offered the customer a replacement product in this situation The customer has been contacted and a replacement product is being sent to her via overnight FedEx today Please let me know if you need any further information Thanks, Georgina Please take note of my new married last name, [redacted] , and corresponding new email address, georgina[redacted] @thermos.comThank you-- Georgina [redacted] ( [redacted] ) General Counsel & Secretary| O: [redacted] | F: [redacted] Thermos L.L.CNMartingale Road, Suite Schaumburg, IL Visit us at www.thermos.com CONFIDENTIALITY NOTICE This email communication (including any attachments) may contain information that is confidential and may be protected from disclosure If you are not the intended recipient (or authorized to receive for the intended recipient), you should not read, print, retain, use, copy, distribute or disclose to anyone the email communication, including any attachmentsPlease also advise the sender by reply e-mail of the error and immediately destroy the original communication including any attachments and any copies
To Whom it May Concern, This email is in regards to complaint # [redacted] which Thermos L.L.Cdid not receive initiallyOnly after receiving a letter from the Revdex.com stating we didn’t respond to the complaint, did I become aware of it and I contacted the Revdex.com to receive a copy and address the complaint After investigating the matter, there was an error on Thermos L.L.C.’s customer service representativeAfter hearing the complaint, the customer service representative should have offered the customer a replacement product in this situation The customer has been contacted and a replacement product is being sent to her via overnight FedEx today Please let me know if you need any further information Thanks, Georgina Please take note of my new married last name, [redacted] , and corresponding new email address, georgina[redacted] @thermos.comThank you-- Georgina [redacted] ( [redacted] ) General Counsel & Secretary| O: [redacted] | F: [redacted] Thermos L.L.CNMartingale Road, Suite Schaumburg, IL Visit us at www.thermos.com CONFIDENTIALITY NOTICE This email communication (including any attachments) may contain information that is confidential and may be protected from disclosure If you are not the intended recipient (or authorized to receive for the intended recipient), you should not read, print, retain, use, copy, distribute or disclose to anyone the email communication, including any attachmentsPlease also advise the sender by reply e-mail of the error and immediately destroy the original communication including any attachments and any copies