Thermos L.L.C.

To Whom it May Concern:We received emails from Mr [redacted] in our consumer service department on Monday afternoon, December 18, and in our corporate office on Sunday morning December 17, Thermos L.L.C.'s consumer service, which is responsible for responding to these consumer complaints or inquiries responded to Mr [redacted] on the morning of December 19, This is a timely responseThermos offered complimentary replacement product of a different sku and Mr [redacted] accepted this offer and thanked ThermosWe consider this matter resolved.Thank you.Georgina [redacted]

Initial Business Response /* (1000, 5, 2015/09/03) */
We apologize for the consumer's experience. The head of Thermos' Consumer Service Department will be contacting the consumer shortly to work to a mutually agreeable resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/12) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
I was immediately contacted by 2 different people from Thermos. I wanted a $10 refund, but was told they could not do that. Instead they offered me a new lid and new cup. They ended up sending 4 new tumblers, 2 of better quality and 3 replacement lids for the old cup. This would not have been the most ideal scenario for me, but it works. Thank you to Thermos and their employees who quickly responded to me complaint. It was truly refreshing in comparison to the original representative with whom I dealt.

To Whom it May Concern:We received emails from Mr. [redacted] in our consumer service department on Monday afternoon, December 18, 2017 and in our corporate office on Sunday morning December 17, 2017. Thermos L.L.C.'s consumer service, which is responsible for responding to these consumer complaints or...

inquiries responded to Mr. [redacted] on the morning of December 19, 2017. This is a timely response. Thermos offered complimentary replacement product of a different sku and Mr. [redacted] accepted this offer and thanked Thermos. We consider this matter resolved.Thank you.Georgina [redacted]

Complaint: [redacted]
I am rejecting this response because:Their response was not timely. Thermos's opinion might be it was timely but this is fiction. I brought forth valid safety concerns that were never addressed and waited several days before having a CSR respond to me blaming me for their product defects. This is very unprofessional. The CSR had the nerve to tell me my issue is caused because we didn't follow the cleaning instructions included with every product. As I have stated before and I will stat again the products were thoroughly cleaned after every use per Thermos instructions. And I repeat the fact remains that they don't appear to care about potentially this issue making people sick and blame customers for a faulty product is down right chilling. I however don't have time to keep going back and forth with Thermos. They have indicated they have sent replacements out. I have to date not received such replacements. When I do than we can consider this issue resolved. Not sure how they consider something resolved when they have not honored their part of the resolution.  Merry Christmas to all.
Sincerely,
Timothy [redacted]

To Whom it May Concern,We have investigated the consumer's complaint and have found the following:1) We have no record of his phone number having called the [redacted] 1-800 number on the days he provided and there are no voicemails from him or his number either.2) We did receive an email from Mr....

[redacted] on May 9 which was responded to on May 10 asking for the model number of his product. We did not receive a response from Mr. [redacted]Consumer service spoke to him today and [redacted] is sending him a new lid. He is also checking his junk email for [redacted]' response to him. Please let me know if there are any further inquiries or concerns from this consumer.. Thank you,[redacted]

To Whom it May Concern,   This email is in regards to complaint #[redacted] which Thermos L.L.C. did not receive initially. Only after receiving a letter from the Revdex.com stating we didn’t respond to the complaint,  did I become aware of it and I contacted the Revdex.com to receive a copy and address...

the complaint.   After investigating the matter, there was an error on Thermos L.L.C.’s customer service representative. After hearing the complaint, the customer service representative should have offered the customer a replacement product in this situation.   The customer has been contacted and a replacement product is being sent to her via overnight FedEx today.   Please let me know if you need any further information.   Thanks, Georgina   Please take note of my new married last name, [redacted], and corresponding new email address, georgina.[redacted]@thermos.com. Thank you. --   Georgina [redacted] ([redacted]) General Counsel & Secretary| O: [redacted]  | F: [redacted]   Thermos L.L.C. 475 N. Martingale Road, Suite 1100 Schaumburg, IL 60173   Visit us at www.thermos.com   CONFIDENTIALITY NOTICE This email communication (including any attachments) may contain information that is confidential and may be protected from disclosure.  If you are not the intended recipient (or authorized to receive for the intended recipient), you should not read, print, retain, use, copy, distribute or disclose to anyone the email communication, including any attachments. Please also advise the sender by reply e-mail of the error and immediately destroy the original communication including any attachments and any copies.