Revdex.comBryant Woods SouthAmherst, NY 14228Dear [redacted] :Complaint ID: [redacted] 10/16/[redacted] and her husband came into the dealership to look at a [redacted] that they saw advertised in our paperAt the bottom in small print it said st payment, 8% tax and fees due at inception of the loanShe is right, however this was a mistake on [redacted] partIt should have said lease, however due to the mistake in printing it said loanWe did explain to her that it was a misprint in the paper, and that we apologized and it was human errorWe asked [redacted] *** to send a letter to show this was amistake on their end, and we will enclose the letterUnfortunately at this moment, there is nothing more we can do for this client, other than honoring what the ad says, on a lease, not a buy.Nicole RomanoRomano MazdaErie Blvd, EastSyracuse, New YorkDear [redacted] ***On Sunday October 4, Romano Mazda ran a full page display ad in the [redacted] newspaperThe display advertisement featured a [redacted] TouringThe lease price of that vehicle was $per mofor months with a $down paymentUnderneath the lease price it was stated that 1st payment, 8°/o tax and fees were due at the inception of the loanThe word (loan) was incorrectThe statement was for the advertised lease.The correct line disclosure should have been: 1st payment, 8°/o tax and fees due at the inception of the leaseThis correction will be made for future publications.Sincerely, [redacted] Automotive Manager
Revdex.com: If you can tell the receipt alone shows that they lieThe amount was not almost I was not told that I would be refunded gas on my car if I brought it backI do not feel comfortable bringing it backI will not bring it backI did not ask for loanerI called weeks ahead to make this appointment they could have asked for my vin number to order the part to have it available for same day serviceThe car that they loaned me I did not drive barely do to the fact that it took a lot of gasI was told that my car would be ready by Friday not WednesdayIf I knew it would have been that long to get my car fixed I would have never wentI would have never went if I knew that all of this was going to happen Yes I did write a negative review that is trueI have a picture of my seat, my steering wheel, the crack in my back seat floor thing, and my compass finally worksI got that fixedNow I did not ask for the rental I did not ask for the company to go threw my car, move my mail all the way to back, open my mailSo much happened from this Mazda dealership it is disturbingI refuse to let them work on my car againI do not trust them and I will never trust themThat is the bottom lineThe only way that I will feel that this is resolved if I get some of my money backThat is the only way! I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.comBryant Woods SouthAmherst, NY 14228Dear [redacted] :Complaint ID: [redacted] 10/16/[redacted] and her husband came into the dealership to look at a [redacted] that they saw advertised in our paperAt the bottom in small print it said st payment, 8% tax and fees due at inception of the loanShe is right, however this was a mistake on [redacted] partIt should have said lease, however due to the mistake in printing it said loanWe did explain to her that it was a misprint in the paper, and that we apologized and it was human errorWe asked [redacted] *** to send a letter to show this was amistake on their end, and we will enclose the letterUnfortunately at this moment, there is nothing more we can do for this client, other than honoring what the ad says, on a lease, not a buy.Nicole RomanoRomano MazdaErie Blvd, EastSyracuse, New YorkDear [redacted] ***On Sunday October 4, Romano Mazda ran a full page display ad in the [redacted] newspaperThe display advertisement featured a [redacted] TouringThe lease price of that vehicle was $per mofor months with a $down paymentUnderneath the lease price it was stated that 1st payment, 8°/o tax and fees were due at the inception of the loanThe word (loan) was incorrectThe statement was for the advertised lease.The correct line disclosure should have been: 1st payment, 8°/o tax and fees due at the inception of the leaseThis correction will be made for future publications.Sincerely, [redacted] Automotive Manager
Revdex.com: If you can tell the receipt alone shows that they lieThe amount was not almost I was not told that I would be refunded gas on my car if I brought it backI do not feel comfortable bringing it backI will not bring it backI did not ask for loanerI called weeks ahead to make this appointment they could have asked for my vin number to order the part to have it available for same day serviceThe car that they loaned me I did not drive barely do to the fact that it took a lot of gasI was told that my car would be ready by Friday not WednesdayIf I knew it would have been that long to get my car fixed I would have never wentI would have never went if I knew that all of this was going to happen Yes I did write a negative review that is trueI have a picture of my seat, my steering wheel, the crack in my back seat floor thing, and my compass finally worksI got that fixedNow I did not ask for the rental I did not ask for the company to go threw my car, move my mail all the way to back, open my mailSo much happened from this Mazda dealership it is disturbingI refuse to let them work on my car againI do not trust them and I will never trust themThat is the bottom lineThe only way that I will feel that this is resolved if I get some of my money backThat is the only way! I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]