Thermoworks Inc.

Please accept our sincere apologies for the very poor experience you had with ThermoWorks while seeking a warranty replacement for your ChefAlarm--which you should have received much sooner. We have investigated the history of your interactions with us and come to the conclusion that we
flat-out failed you. This is not a experience with ThermoWorks, nor, of course, should it ever be. We are addressing the mistakes made so they won't be repeated in the futureWe are also sending you a new ChefAlarm via the quickest shipping method available, with our sincere apologies

Hello ***,Your PayPal transaction was voided earlier today (11/14/16)PayPal typically releases fund within hours so you should have them soon.

Mr*** (dba Mojo Industries) has been identified as a unauthorized dealer (or reseller) of ThermoWorks products on Amazon.comDespite informing Mr*** that we would not sell our products to him under these circumstances, he place a second order on our websiteCredit card
preauthorizations are approved by the customer when placing the orderThe actual charge does not occur until the order is fulfilledIn this case, the order will not be fulfilled so the preauthorization will automatically fall off of his cardThe length of time this takes is controlled by his credit card's issuing bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

the funds have beenr released however I am still wondering why it took them so long? Why was action taken on this matter only after I
contacted the Revdex.com? The issue has been resolved but I am far from satisfied ( because of the way I was treated by thermoworks ) also I wold like thermoworks to know my name is *** NOT ***.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr[redacted] (dba Mojo Industries) has been identified as a unauthorized dealer (or reseller) of ThermoWorks products on Amazon.comDespite informing Mr[redacted] that we would not sell our products to him under these circumstances, he place a second order on our websiteCredit card
preauthorizations are approved by the customer when placing the orderThe actual charge does not occur until the order is fulfilledIn this case, the order will not be fulfilled so the preauthorization will automatically fall off of his cardThe length of time this takes is controlled by his credit card's issuing bank

?
Revdex.com:
I have dealt with many merchants, and when orders are cancelled, the transaction on the credit card is always erased very quicklyUpon calling the company to investigate this issue, the customer service staff showed no interest in solving this problemIf this purchase would have occurred on a debit card or another payment that is subject to overdraft, over drafting would have occurredMy point in making the complaint is that although this company does not wish to sell me products, this is not a license for them to disregard me as a former customer that ordered products through their site at one timeI have felt completely disrespected and given no attention when calling to correct the transaction authorization problemEven if I need to call my financial institution to work out the issue, one would think that Thermoworks would at least be willing to investigate this issue on their end, instead of just saying "I don't see anything about your order that was cancelled."
Sincerely,
[redacted]

After trying to help the customer with his ChefAlarm via email support and two phone calls, we could see that he would not be happy with a repair or a replacement probe or a new ChefAlarmWe issued a refund for his order on 5/16/

Please accept our sincere apologies for the very poor experience you had with ThermoWorks while seeking a warranty replacement for your ChefAlarm--which you should have received much sooner.  We have investigated the history of your interactions with us and come to the conclusion that we...

flat-out failed you.  This is not a normal experience with ThermoWorks, nor, of course, should it ever be.  We are addressing the mistakes made so they won't be repeated in the future. We are also sending you a new ChefAlarm via the quickest shipping method available, with our sincere apologies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Your PayPal transaction was voided earlier today (11/14/16). PayPal typically releases fund within 48 hours so you should have them soon.

the funds have beenr released however I am still wondering why it took them so long?  Why was action taken on this matter only after I...

contacted the Revdex.com?  The issue has been resolved but I am far from satisfied (  because of the way I was treated by thermoworks )  also I wold like thermoworks to know my name is [redacted] NOT [redacted].Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have dealt with many merchants, and when orders are cancelled, the transaction on the credit card is always erased very quickly. Upon calling the company to investigate this issue, the customer service staff showed no interest in solving this problem. If this purchase would have occurred on a debit card or another payment that is subject to overdraft, over drafting would have occurred. My point in making the complaint is that although this company does not wish to sell me products, this is not a license for them to disregard me as a former customer that ordered products through their site at one time. I have felt completely disrespected and given no attention when calling to correct the transaction authorization problem. Even if I need to call my financial institution to work out the issue, one would think that Thermoworks would at least be willing to investigate this issue on their end, instead of just saying "I don't see anything about your order that was cancelled."
Sincerely,
[redacted]

After trying to help the customer with his ChefAlarm via email support and two phone calls, we could see that he would not be happy with a repair or a replacement probe or a new ChefAlarm. We issued a refund for his order on 5/16/16.