Hello *** ***, This is to inform you that the subscription for *** *** *** has been cancelled, and a credit in the amount of $has been issued to his card on file Regards, ***
*** *** *** ***
*** **
***
*** * ***
* ** ** * ** ** For additional support please look over our Frequently Asked Questions on the site: *** For any questions on our terms of use please refer to the following: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I appreciate your help with this matter
Sincerely,
*** ***
This letter is in response to the letter dated August **, 2015, regarding a complaint by consumer *** *** ***.As we have stated previously, *** *** subscribed to our Real Money Pro Portfolio newsletter by signing up for a 14-day free trial on June *, At the time of signing up for the free trial, it is clearly stated that the newsletter is free only for the first days (see attachments)After the trial period, if the customer does not cancel, the trial rolls over to a year subscription and the total cost of the newsletter is charged to the credit card provided, which is clearly stated (see attachments)At the time of signing up for the 14-day trial, the customer is asked to enter their credit card information for billing after the trial period, which again at that point it is may clear that it is a free trial for days only and if they do not cancel they will be charged for the year subscription.(see attachments). We realize that this is not satisfactory to *** ***, as he wishes a fullrefundHowever, after looking into the matter internally, we are satisfiedthat it was made clear he was signing up for a trial period as advertised, andit was explained that after the 14-day trial, if consumer did not cancel, hewould be billed for a year subscription[We would also like to point out thatat the time of billing, for the one year subscription, he had days to canceland he did not.]We stand by our decisionIf you have any further questions, please do not hesitate to contactme
Revdex.com:At this time, my complaint, ID *** regarding The Street, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Mediator ***:This letter is in response to your letter dated July 28, 2015, regarding a complaintby consumer *** *** ***.TheStreet, Inc(“TheStreet”) values its customers and their satisfaction with oursubscription services and always look into working directly
with our customersto resolve any dissatisfactionAccording to our records, *** *** had beena subscriber our newsletter product, Real Money Pro Portfolio (“RMPP”), since 2014. *** *** originally signed up for a 14-day free trial on June *, 2014, which converted to a full subscription, after the trial period, on June **, The total cost, after the trialperiod, was $for a one year membership to RMPP, with an automatic renewalprovision for yearly membership.On June **, 2015, *** *** was charged for the renewal to RMPPShortly after,he called to cancelTheStreet’s Terms of Use, which all new subscribers areprompted to read prior to entering their personal information, state that auser’s subscription will continue for the period referenced during registration(the “Term”), and renew automatically at the end of the Term unless the user callsTheStreet’s Customer Service Department days prior to the end of the Termand inform us of their decision not to renew.*** ***, called after the renewal date to state he wanted to terminateDespiteour terms that a customer call days prior, we processed a refund on July **,At that point *** *** also requested a refund for previous year.However, when we looked into his account we saw that *** ***, has activelyand consistently used his account into RMPP since June (See attachment).Since *** *** had used the product regularly, we refused to refund himWeexplained that since he had used the product we would not refund him for thatyearWe understand this was not agreeable to *** ***However, we cannot in goodbusiness practice refund for a service that was clearly used for a full year.We stand by our decision to only refund *** *** for the charge of June **,2015, but not the previous year.This response in no way constitutes an admission or concurrence with the statementsset forth in *** ***’s complaintTheStreet aims to provide the highestlevels of customer service and we continuously strive to provide our customerswith superior products and service. Weappreciate your notification.If you have any further questions, please do not hesitate to contact me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.This is to inform you that [redacted]’s subscription has been cancelled & credited in...
full. The client’s credit card should be credited within 3-5 business days. Thank you.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The street .com didn't agree to refund my 2014 payment for services not agreed to. Their attachment isn't defined enough to mean anything to me. Once again I did not agree to pay for any news letter in 2014. I was sent what I assumed were free "Jim C[redacted]" alerts by way of E-Mails. Other than a direct billing to my [redacted] card I had no notification of the billed amount as stated in my complain.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My original complaint and both responses stands as stated. The Street.com is using unorthodox methods of scamming the public and at no time would I have agreed to a one time payment of $999.95 for any newsletter. I have no idea what my options are at this time, but I do feel the public should be make aware of their sales methods through your publication. All I did was purchase a book from them and refused all other offers proposed by them. I have never seen the advertisement they attached to "Message from Business" . Additionally in the attached add nowhere did it mention the one time fee of $999.95 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it may concern, As of 11/**/2014, a credit for the full amount of $399.95 was processed. [redacted] card ending [redacted] will be credited in full. Chargeback/Reversals could take up to 45 business days. Have a nice day. Regards, [redacted] TheStreet...
Customer Support Team ###-###-#### or ###-###-#### Mon - Fri 8 am to 6 pm ET
Hello,We responded to the Revdex.com complaint 10/**/15 advising the customer has been refunded in full and sent a confirmation email correspondence advising. Please advise is there is any additional information needed.
Hello *** ***, This is to inform you that the subscription for *** *** *** has been cancelled, and a credit in the amount of $has been issued to his card on file Regards, ***
*** *** *** ***
*** **
***
*** * ***
* ** ** * ** ** For additional support please look over our Frequently Asked Questions on the site: *** For any questions on our terms of use please refer to the following: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I appreciate your help with this matter
Sincerely,
*** ***
This letter is in response to the letter dated August **, 2015, regarding a complaint by consumer *** *** ***.As we have stated previously, *** *** subscribed to our Real Money Pro Portfolio newsletter by signing up for a 14-day free trial on June *, At the time of signing up for the free trial, it is clearly stated that the newsletter is free only for the first days (see attachments)After the trial period, if the customer does not cancel, the trial rolls over to a year subscription and the total cost of the newsletter is charged to the credit card provided, which is clearly stated (see attachments)At the time of signing up for the 14-day trial, the customer is asked to enter their credit card information for billing after the trial period, which again at that point it is may clear that it is a free trial for days only and if they do not cancel they will be charged for the year subscription.(see attachments). We realize that this is not satisfactory to *** ***, as he wishes a fullrefundHowever, after looking into the matter internally, we are satisfiedthat it was made clear he was signing up for a trial period as advertised, andit was explained that after the 14-day trial, if consumer did not cancel, hewould be billed for a year subscription[We would also like to point out thatat the time of billing, for the one year subscription, he had days to canceland he did not.]We stand by our decisionIf you have any further questions, please do not hesitate to contactme
Revdex.com:At this time, my complaint, ID *** regarding The Street, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Mediator ***:This letter is in response to your letter dated July 28, 2015, regarding a complaintby consumer *** *** ***.TheStreet, Inc(“TheStreet”) values its customers and their satisfaction with oursubscription services and always look into working directly
with our customersto resolve any dissatisfactionAccording to our records, *** *** had beena subscriber our newsletter product, Real Money Pro Portfolio (“RMPP”), since 2014. *** *** originally signed up for a 14-day free trial on June *, 2014, which converted to a full subscription, after the trial period, on June **, The total cost, after the trialperiod, was $for a one year membership to RMPP, with an automatic renewalprovision for yearly membership.On June **, 2015, *** *** was charged for the renewal to RMPPShortly after,he called to cancelTheStreet’s Terms of Use, which all new subscribers areprompted to read prior to entering their personal information, state that auser’s subscription will continue for the period referenced during registration(the “Term”), and renew automatically at the end of the Term unless the user callsTheStreet’s Customer Service Department days prior to the end of the Termand inform us of their decision not to renew.*** ***, called after the renewal date to state he wanted to terminateDespiteour terms that a customer call days prior, we processed a refund on July **,At that point *** *** also requested a refund for previous year.However, when we looked into his account we saw that *** ***, has activelyand consistently used his account into RMPP since June (See attachment).Since *** *** had used the product regularly, we refused to refund himWeexplained that since he had used the product we would not refund him for thatyearWe understand this was not agreeable to *** ***However, we cannot in goodbusiness practice refund for a service that was clearly used for a full year.We stand by our decision to only refund *** *** for the charge of June **,2015, but not the previous year.This response in no way constitutes an admission or concurrence with the statementsset forth in *** ***’s complaintTheStreet aims to provide the highestlevels of customer service and we continuously strive to provide our customerswith superior products and service. Weappreciate your notification.If you have any further questions, please do not hesitate to contact me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.This is to inform you that [redacted]’s subscription has been cancelled & credited in...
full. The client’s credit card should be credited within 3-5 business days. Thank you.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The street .com didn't agree to refund my 2014 payment for services not agreed to. Their attachment isn't defined enough to mean anything to me. Once again I did not agree to pay for any news letter in 2014. I was sent what I assumed were free "Jim C[redacted]" alerts by way of E-Mails. Other than a direct billing to my [redacted] card I had no notification of the billed amount as stated in my complain.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My original complaint and both responses stands as stated. The Street.com is using unorthodox methods of scamming the public and at no time would I have agreed to a one time payment of $999.95 for any newsletter. I have no idea what my options are at this time, but I do feel the public should be make aware of their sales methods through your publication. All I did was purchase a book from them and refused all other offers proposed by them. I have never seen the advertisement they attached to "Message from Business" . Additionally in the attached add nowhere did it mention the one time fee of $999.95 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it may concern, As of 11/**/2014, a credit for the full amount of $399.95 was processed. [redacted] card ending [redacted] will be credited in full. Chargeback/Reversals could take up to 45 business days. Have a nice day. Regards, [redacted] TheStreet...
Customer Support Team ###-###-#### or ###-###-#### Mon - Fri 8 am to 6 pm ET
Hello,We responded to the Revdex.com complaint 10/**/15 advising the customer has been refunded in full and sent a confirmation email correspondence advising. Please advise is there is any additional information needed.