I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What transpired at the front desk August 6th is over embellished by the staff of the hotel.We were given the wrong room and we complained and no one took steps to right that wrong doing.Management raerly knows their own room layouts and we make these reservations one year in advance for at least thiry years at the same time always.As a result we have always enjoyed a cordial relationship with the manager [redacted] who is not the owner.I would like to contact the owner in India to let them know of [redacted] behavior in this mnatter.We have ben a loyal customer and Mr [redacted] who was not present is taking the word of a discourteous and maligning staff instead of ours.BTw my wife [redacted] was not present at the incident and I dont see why she was evicted with me.She had nothing to do with the incident.Also Mr [redacted] has stated that we were offered another room with two sinks and this is not true.According to [redacted] the desk clerk on August 5th evening the hotel was full and no other rooms were available.I have to say this has happened before in the past where we wasted two hours of our time going from room to room trying to find a room that had everything working and not missing key items in the room. We saw at least 4 room s before we found 506 which was complete.All these rooms are not necessarily the same.Some are missing furniture and some have two sinks and some do not.The fifth floor only have microwaves.Also the non smoking rooms have had smokers in them and they stink of smoke.The argument management gives is that they were full the night of august 6th but there are ove 100 rooms inthis hotel..Guests do not arrive all at ounce and the housekeepers get paid by the room not by the hour.Why someone conceived this plot to evict us at this time is unknown to me. There is a plot I assure because none of staff behavior makes any sense.My behavior was that of a guest made angry by a discourteous desk clerk who would not give me Mr [redacted] cell phone number and wasa going to charge me an extra day for a hour late check out.A check out courtesy which I always receive without question.I have written to all government officials and will not desist in my quest for justice.It is not necessary for Mr [redacted] to say I am not allowed on the property as it is a hotel in very bad shape as no improvements are being made.All one has to do is look at the rate and the staff to know that it is not a good choice of a place to stay.Unfortunately Mr [redacted] is a weak manager where he has let his staff run the place and should have interceded in his loyal customers behalf and not cowered in a corner then come out like a lion with false information.He knows us better than that anyone in the place and thats why I ask Mr [redacted] to give us the tape and the name and address of the owners in India whom we know as well.Im sure that once the truth is out Mr [redacted] will be seeking employment elsewhere along with his untoward staff.In the end the staff and management is entrusted with the task of being courteous to their guests and to abide by the spirit of the law not the letter of the law.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What transpired at the front desk August 6th is over embellished by the staff of the hotel.We were given the wrong room and we complained and no one took steps to right that wrong doing.Management raerly knows their own room layouts and we make these reservations one year in advance for at least thiry years at the same time always.As a result we have always enjoyed a cordial relationship with the manager [redacted] who is not the owner.I would like to contact the owner in India to let them know of [redacted] behavior in this mnatter.We have ben a loyal customer and Mr [redacted] who was not present is taking the word of a discourteous and maligning staff instead of ours.BTw my wife [redacted] was not present at the incident and I dont see why she was evicted with me.She had nothing to do with the incident.Also Mr [redacted] has stated that we were offered another room with two sinks and this is not true.According to [redacted] the desk clerk on August 5th evening the hotel was full and no other rooms were available.I have to say this has happened before in the past where we wasted two hours of our time going from room to room trying to find a room that had everything working and not missing key items in the room. We saw at least 4 room s before we found 506 which was complete.All these rooms are not necessarily the same.Some are missing furniture and some have two sinks and some do not.The fifth floor only have microwaves.Also the non smoking rooms have had smokers in them and they stink of smoke.The argument management gives is that they were full the night of august 6th but there are ove 100 rooms inthis hotel..Guests do not arrive all at ounce and the housekeepers get paid by the room not by the hour.Why someone conceived this plot to evict us at this time is unknown to me. There is a plot I assure because none of staff behavior makes any sense.My behavior was that of a guest made angry by a discourteous desk clerk who would not give me Mr [redacted] cell phone number and wasa going to charge me an extra day for a hour late check out.A check out courtesy which I always receive without question.I have written to all government officials and will not desist in my quest for justice.It is not necessary for Mr [redacted] to say I am not allowed on the property as it is a hotel in very bad shape as no improvements are being made.All one has to do is look at the rate and the staff to know that it is not a good choice of a place to stay.Unfortunately Mr [redacted] is a weak manager where he has let his staff run the place and should have interceded in his loyal customers behalf and not cowered in a corner then come out like a lion with false information.He knows us better than that anyone in the place and thats why I ask Mr [redacted] to give us the tape and the name and address of the owners in India whom we know as well.Im sure that once the truth is out Mr [redacted] will be seeking employment elsewhere along with his untoward staff.In the end the staff and management is entrusted with the task of being courteous to their guests and to abide by the spirit of the law not the letter of the law.
Regards,
[redacted]