I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Re: Revdex.com ID# [redacted] [redacted] * [redacted] [redacted] ** [redacted] ***In reference to the above consumer, when the original work order was taken from Ms [redacted] , she called and said she thought we installed the unit and the thermostat was blank If it’s a new customer we do explain our rates and how we charge, but since said she thought we installed the unit, we took her at her word We told her that we would have someone to come out to see what was wrong, sent a service technician out, about twenty-two minutes drive from the shop to residence The mother was not home at the time of arrival, waited ten minutes on the mother to arrive She stated that the thermostat had error on it “service humidifier”She also asked the technician to re-set the temps on the thermostat because her Dad kept pushing buttons At that point the technician went in the attic to service the humidifier There was no humidifier on the air handler At that point tech re-set the temps, code and explained this to the mother He did see a sticker on the outside unit with another companies name on it He presented her with the bill of $and she complained about the amountTech then told her that we charged from the time we leave the shop until the time we returned Since she questioned the bill tech called the office and was told to charge the minimum charge of $79.00.We feel that we accomplished what we were asked to do, was to check the thermostat In closing we do not appreciate and take offense to the comment that” we were ripping anyone off” This company was started in and we know we would not still be in business if we were “ripping anyone off.” Sincerely,Joyce ZSarver,PresidentKennard-Pace CoInc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Re: Revdex.com ID# [redacted] [redacted] * [redacted] [redacted] ** [redacted] ***In reference to the above consumer, when the original work order was taken from Ms [redacted] , she called and said she thought we installed the unit and the thermostat was blank If it’s a new customer we do explain our rates and how we charge, but since said she thought we installed the unit, we took her at her word We told her that we would have someone to come out to see what was wrong, sent a service technician out, about twenty-two minutes drive from the shop to residence The mother was not home at the time of arrival, waited ten minutes on the mother to arrive She stated that the thermostat had error on it “service humidifier”She also asked the technician to re-set the temps on the thermostat because her Dad kept pushing buttons At that point the technician went in the attic to service the humidifier There was no humidifier on the air handler At that point tech re-set the temps, code and explained this to the mother He did see a sticker on the outside unit with another companies name on it He presented her with the bill of $and she complained about the amountTech then told her that we charged from the time we leave the shop until the time we returned Since she questioned the bill tech called the office and was told to charge the minimum charge of $79.00.We feel that we accomplished what we were asked to do, was to check the thermostat In closing we do not appreciate and take offense to the comment that” we were ripping anyone off” This company was started in and we know we would not still be in business if we were “ripping anyone off.” Sincerely,Joyce ZSarver,PresidentKennard-Pace CoInc