Thin-Lite Corporation

Complaint:
I am rejecting this response because:I do not want the product backThey can keep itI will not accept it
Regards,
R*** ***

Thin-Lite received the light on March 30th and we responded that same day requesting that MrsA*** provide proof of purchase since the light had a date code of October Our products carry a year warranty. We were trying to help her out so she would not have to pay
for the repair cost which is a flat rate of $per light and the shipping cost of $to her Florida addressIf proof of purchase is provided, there would be no cost for shipping, repair or replacement of the fixture. Written correspondence went back and forth through April as you will see belowOn April 6, Mr*** A*** phoned us via Skype. I told MrA*** that the connection was extremely poor, he was cutting in and out, and it was hard to hear him. I explained our warranty policy. At this time, Thin-Lite offered to contact the place where the light was purchased so that we could assist them in getting some kind of proof of purchaseIt is the customers responsibility to provide proof of purchase. We cannot accept Mr and Mrs A*** word that the fixture was purchased in January of this year. During this conversation MrA*** mentioned he had paid cash for the fixture and didn't have a receipt. Another time he said he ordered the light and had it shipped to him.I asked him if he had the packing slip, as that would have the order date on it. He never responded. I proceeded to explain without proof of purchase, if he would pay the required fees, Thin-Lite would replace or fix the Light in question. He than said he would be glad to give me a credit card and proceed. However; at this point We could hear MrsLorraine A*** in the background screaming and yelling NO! and the call was disconnected. During this phone call, MrA*** accused me of screaming at him, I replied "I'm not yelling at you as I can hardly hear you because of the poor connection and I want to make sure you can hear me"We are going to return their light as is, to their Florida address as directed by Lorraine A***, with a signed receipt required, tracking number FedEx Ground ***611. We are shipping this light per instructions from the customer to: Lorraine A*** - MBE, *** ** *** Ave Unit 1P, PTY 433477, Miami, FL 33172-3652. Please note that the address you have on your letter states Mr*** A*** address is *** *** *** St., 116-70, Seattle, WA Thin-Lite has been in business for over years and we have always stood behind our products. They are tested and inspected multiple times prior to shippingThank youL*** *** President

Complaint:
I am rejecting this response because:
I do not want the product backThey can keep itI will not accept it
Regards,
R*** ***

Thin-Lite received the light on March 30th and we responded that same day requesting that Mrs. A[redacted] provide proof of purchase since the light had a date code of October 2013. Our products carry a 2 year warranty.  We were trying to help her out so she would not have to pay for the repair cost...

which is a flat rate of $20.50 per light and the shipping cost of $11.00 to her Florida address. If proof of purchase is provided, there would be no cost for shipping, repair or replacement of the fixture.   Written correspondence went back and forth through April 5 as you will see below. On April 6, Mr. [redacted] A[redacted] phoned us via Skype.   I told Mr. A[redacted] that the connection was extremely poor, he was cutting in and out, and it was hard to hear him.  I explained our warranty policy.  At this time,  Thin-Lite offered to contact the place where the light was purchased so that we could assist them in getting some kind of proof of purchase. It is the customers responsibility to provide proof of purchase.  We cannot accept Mr and Mrs A[redacted] word that the fixture was purchased in January of this year.  During this conversation Mr. A[redacted] mentioned he had paid cash for the fixture and didn't have a receipt.   Another time  he said he ordered the light and had it shipped to him.I asked him if he had the packing slip, as that would have the order date on it.  He never responded.  I proceeded to explain without proof of purchase, if he would pay the required fees, Thin-Lite would replace or fix the Light in question.  He than said he would be glad to give me a credit card  and proceed.  However; at this point We could hear Mrs. Lorraine A[redacted] in the background screaming and yelling NO! and the call was disconnected.  During this phone call, Mr. A[redacted] accused me of screaming at him, I replied "I'm not yelling at you as I can hardly hear you because of the poor connection and I want to make sure you can hear me". We  are going to return their light as is, to their Florida address as directed by Lorraine A[redacted],  with a signed receipt required, tracking number FedEx Ground  [redacted]611.  We are shipping this light per instructions from the customer to: Lorraine A[redacted] - MBE, [redacted] Ave Unit 1P, PTY 433477, Miami, FL  33172-3652.  Please note that the address you have on your letter states Mr. [redacted] A[redacted] address is [redacted] St., 116-70, Seattle, WA  98119. Thin-Lite has been in business for over 45 years and we have always stood behind our products.   They  are tested and inspected multiple times prior to shipping. Thank you. L[redacted] President