Things To Do, Inc

We had already reached a settlement with this customer - who agreed to withdraw the complaint

I have finally received a refund after submission of this complaint

We are sorry for thus customer's experience.   We had to cancel the event because it was a Singles Dinner and we had too many women and not enough men.  We did email everyone (including her) so perhaps the email went to her spam folder.     We did, however, go back and look...

and did not see any emails from her asking for the refund. We take full responsibility and have already issued a refund.  It will appear on her statement in the next 5 to 10 business days.   Again, we apologize for her inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received a 50% refund. Thank you. 
Regards,
[redacted]

I am not sure how to respond.  I apologize that our emails seemed harassing. I asked her if she would withdraw the complaint because we already provided the refund by the time she asked for it.   This was weeks ago and I thought the matter was resolved. The fact of the matter is that [redacted] cancelled our event earlier this month because they booked "painting" that night. I called corproate HQ in NYC to complain and with the manger and they still would not be flexible. We provided the attached email  - an email sent to her days before the event.     I don't know why she didn't receive it, but she was on the list of those to receive it (and no one else complained of not receiving it)> Regardless of the reason, upon hearing from her, we did immediately issue a refund.    There was no attempt to harass.  That being said, I apologize for any emails she was not comfortable with and there will be no further direct communication from us to her any more.

We have been in touch with the complainant several times so we are surprised that it has been escalated to the Revdex.com.  The refund has already been processed (it takes a week to two weeks to appear on a customer's statement depending on the bank).  Anyway, here is what happened:We booked...

[redacted] Museum for a private evening event. 1) Back in July, we were notified - on the day of the event - that an evening manager was not available and they could not keep the museum open for us.  So, we rescheduled the event for September 30th. 2) Between July and September, we marketed the event heavily and were preparing for a successful night. 3) On Monday, September 26th, we were notified by [redacted] - the Trade Sales and Event Coordinator - that we were unable to move forward, because she didn't have a record of the event. 4) On Tuesday, September 27th, I spoke with the museum's HQ in New York and with the manager in D.C.   I showed them the confirmation from the [redacted] Museum, as well as verifieid they payment they collected from me for the date.   The manager of the museum  saw this, but also said they had contracted - mistakenly - to have paining done in the museum that night.  Despite hours and hours of arguing, it was clear the museum was not going to be flexible, depsite acknowledging the mistake.   So, we rescheduled this event for Friday, October 28th. 5) Immediately after concluding that the date was going to be rescheduled, we notified all members via the email address they used when they signed up.   I have attached a copy of that email and have verified this customer was on the recipient list. 6) On Friday, I got a call and email from the customer that they were not notified and very angry.   They said they even called and the museum said the event was cancelled due to a miscommunication.    Although, we too were blindsided by the museum, since she was our customer, we accepted responsibility and ran the refund. 7) We do not know why she did not receive the email.   We also understand it is frustrating when you make plans and they are cancelled.   We tried everything possible to save the event, but it was out of our control.   No one was trying to "hold her money" hostage, or in other way cheat her.    That being said, we feel bad this has happened and have already processed the refund.