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Think Geek, Inc.

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Reviews Think Geek, Inc.

Think Geek, Inc. Reviews (206)

Hi [redacted].
Our apologies that you have had issues
getting through to our Customer Care Team.  We have had some staffing issues due
to the inclement weather, so we unfortunately ended up with a very...

large
backlog.  I'm very sorry that you were sent a defective [redacted] Light Cube
Speaker.  We would be happy to issue a replacement upon receipt of the defective
unit.  Please find return instructions below.Click on this link
in order to print off your USPS return
label:http://www.[redacted]Please also
ensure the Return Mailing Acknowledgement section of the return shipping label
is filled out appropriately in case the item gets lost in transit or something
to that effect. It will act as proof of mailing. If you are not able to provide
the Return Mailing Acknowledgement and the return is not received at the
warehouse, this RMA request will not be completed.Upon receipt and
processing of your returned [redacted] Light Cube LED Speaker- [redacted], a
replacement or refund will be shipped out, per your request.Your Return
Merchandise Authorization (RMA) number is:   
[redacted]1) Please repackage the merchandise in original
manufacturer's packaging. Be sure to include all instructions, accessories and
any other items that are associated with the merchandise.Please ensure that your
RMA number is written clearly on the outside of the return.2) Returns
that do not include all original packaging & accessories or those that do
not have all of the required information will take longer to process or may be
refused. Please make sure to provide all required information. If
there is anything else I can do to make this right for you, please don't
hesitate to ask. Again, I apologize for this major inconvenience and hope you
have an otherwise great day.
Eva E[redacted]Customer Service
Manager

Hi [redacted],
Thanks for your recent ThinkGeek purchase and for contacting us about this
problem.  I am very sorry that your return request has not been processed. I'm also sorry that you were sent defective merchandise.  Please find return instructions below. Click...


on this link in order to print off your [redacted] return label:https://www.[redacted]A refund will be processed within two (2) weeks of receipt of the returned merchandise.Your Return Merchandise Authorization (RMA)
number is:[redacted]1) Please repackage the
merchandise in original manufacturer's packaging. Be sure to include all
instructions, accessories and any other items that are associated with the
merchandise.Please ensure that your RMA number is written clearly on the outside
of the return.2) Returns that do not include all original packaging
& accessories or those that do not have all of the required information will
take longer to process or may be refused. Please make sure to provide all
required information.  If you have any other is[redacted]s or concerns, please do not hesitate to contact me. Have a nice day.
Brisbane B[redacted]
Operations Specialist

Hi [redacted],I'm very sorry that your package got lost, and that
the agent failed to refund you!  I pulled up the order to investigate, and it
does appear there was a problem with the package leaving the carrier's sort
facility (the status update is...

not showing any updated or recent
activity). I have issued a full refund to your payment
method, as well as a $20 apology gift card (ID [redacted]) for this less than
ideal situation. If there is anything else we can do to make this
right for you please don't hesitate to ask!  Happy holidays!
Eva E[redacted]Customer Service
Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I haven't gotten the statement with the credit but I am assuming it will be there because they went above and beyond and sent me a complimentary gift - the item that I had wanted.  
I was frustrated because I couldn't get anyone to listen to me but now, that I have, thanks to you, they have sent me emails and apologized.    
Regards,
[redacted]

Hi [redacted],I sincerely apologize for the delay getting back to
your emails.  We had some staffing issues due to the inclement weather, so we
unfortunately ended up with a large backlog.  Customer satisfaction is very
important to us and we are...

sorry that we failed to meet your expectations.  We
are committed to learning from this and making it up to all of our
customers.
I am very sorry that your order did not
arrive in time for Christmas.  Unfortunately, there isn't any tracking on
economy shipments, so it's hard to know for certain what exactly happened, but
at this point it is obvious that the package is lost.  I am showing that we
issued a full refund on 1/23, as well as a $15 gift certificate as an apology
for this experience.  If there is anything else I can do to make this right for
you, please don't hesitate to ask. Again, I apologize for this major
inconvenience, however I hope you will give us another chance in the future to
provide you with geeky loot.
Eva E[redacted]Customer Service
Manager

Hi [redacted],
Thank you for contacting ThinkGeek. I am very sorry for the frustration we have caused you and that you were not contacted again about your order! As you know, we identified an issue at our fulfillment center that affected a limited number of customers, and...

unfortunately, your order was one of the affected orders. Unfortunately, when the warehouse attempted to reship your order, we no longer had stock of the [redacted] Metal Kit you had ordered. I have issued a full refund of $23.58 back to your credit card. It may take up to 5 business days for the refund to be reflected on your statement. 
Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations.  I have issued you a $20 apology gift card (ID [redacted]) for this less than ideal situation.  I do hope you give us another chance to provide you with geeky loot. 
If there is anything else we can help you with, please let us know.
Brisbane B[redacted]
Operations Specialist

Hi [redacted].I'm sorry for any trouble that you had cancelling your order.  Our warehouse processes orders very quickly to ensure that we can get orders out to our customers efficiently.  Once an order is sent to our warehouse, we cannot guarantee they will be able to catch it before...

it is loaded onto the truck.  From looking at this order, it appears as if the order cancellation was successful and you have been refunded, so I am a little bit puzzled by this complaint.  We strive to provide the best care possible to our customers, so please let me know if there is anything else we can do for you!Regards,ThinkGeek Customer Care

Hi [redacted],
We apologize for any frustration and inconvenience you have experienced. Our code team is working on fixing the bugs with our new system. Unfortunately, the same system error that caused  your order original order to be canceled had the same affect on your...

second order. ThinkGeek does not settle payment until an order has shipped. The authorization reversal placed on your card for order [redacted] has been reversed. You should see the funds restored on your card within the next 48 hours. 
I requested our warehouse team scour for a replacement and we were able to procure one! A new order, [redacted], is being shipped to you via [redacted] Next Day. Our warehouse team has packed your order and has handed it over to [redacted]. Your [redacted] Tracking Number is [redacted]. You can expect the package to be delivered to the same address as your other two packages and should be delivered tomorrow. If the package needs to be routed to a different address, please contact us immediately and we will try our best to reroute the package.
Once again, we apologize for the frustration and inconvenience we have caused you. I hope you have a nice day.
Sincerely,
Brisbane B[redacted]
Operations Specialist
ThinkGeek Customer Service

Hi [redacted],
Thank you for contacting ThinkGeek! We apologize that your order never made it to you. We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders.  Customer...

satisfaction is very important to us and we are sorry that we failed to meet your expectations.  There is absolutely no excuse for this and we know we've let you down. 
Upon investigating your order, I do see that one of our Customer Care Agents had set up your refund. Unfortunately, he mistakenly did not issue it at the time. I have issued a full refund of $69.96 back to your credit card. It may take up to 5 business days for your refund to be reflected on your bank statement. As an apology for the inconvenience we have caused you, I have issued you a $20 ThinkGeek gift certificate. This will be emailed to you shortly. 
If there is anything else we can help you with, please let us know.
Brisbane B[redacted]
Operations Specialist

Hi [redacted],Our apologies for the package never
making it to you, and for the poor bad experience with our agent! Customer satisfaction is very important to us and we are sorry that
we failed to meet your expectations.  I pulled up the order...

to investigate, and it does appear there was a
problem with the package leaving the carrier's sort facility (the status update
is not showing any updated or recent activity). I've opened an investigation,
with the carrier.
The good news is that I was able to locate inventory to send to you,
and have shipped it out expedited on [redacted] tracking number [redacted] ! I
have issued a full refund to your payment method, as well as a $20 apology gift
card (ID [redacted]) for this frustrating experience.  I hope you will give us
another chance in the future to provide you with geeky
loot.
If there is anything else I can do to make this right
for you, please don't hesitate to ask.  Happy
holidays!
Eva E[redacted]Customer Service
Manager

Hi [redacted].I apologize for your first order not reaching you and for any confusion about the refund.  The blanket was actually only $14.99 and it was refunded on 12/09 to the card ending in [redacted].  Two $10 gift certificates were emailed to [redacted] and the gift certificate...

IDs are [redacted] & [redacted].  I've just refunded you for the defective Universal Clip-On Lens System.The good news is that we just received more inventory of the Doctor Who Blanket, so I am going to send one to you complimentary!  If I can do anything else to make this right for you, please don't hesitate to ask.Eva E[redacted]Customer Service Manager

Hi [redacted],
Thank you for contacting ThinkGeek. I'm incredibly sorry for the service you received from our Customer Care Agent.  Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations.  Though there is really no...

excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season.  Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had.  We will be sure to address this with the agents in question.
We are also sorry that the warehouse had sent you Rutherford-Bohr Model Atom Earrings instead of the Anatomical Heart Necklace you purchased. We see that an agent had responded to your previous ticket and a replacement order, 65a3db65a, was issued on December 18. The [redacted] tracking, [redacted], indicates that the package was delivered on December 22. As an apology for the frustration, the Customer Care Agent also issued a $20 ThinkGeek gift certificate. If you have not received the package or the gift certificate or if further assistance is needed, please let us know. 
Brisbane B[redacted]
Operations Specialist

From: [redacted]
arial, sans-serif;"><[redacted]>Date: Fri, Dec 12, 2014 at 4:26 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]
I received the refund from Thinkgeek, shortly after I filed the complaint. 
Thank you, 
[redacted]

Hi,
I am so sorry it took so long to handle your email and complaint.  Please note that we have refunded you for the item you did not receive.  Please confirm.
Thank you

[redacted],
As stated in our previous response, the gift certificates that you
received from ThinkGeek have already been fully redeemed, and you have
been fully refunded for your order.  We cannot honor your request to
refund $300, considering you have already been completely refunded for
your purchase and the gift cards issued to you have all been redeemed
for ThinkGeek merchandise.
Regards,
[redacted]
ThinkGeek Customer Service Manager

Hi [redacted],
Thank you for contacting ThinkGeek. I am very sorry you received a defective item! I took a look at your order and see that this issue has been resolved. A replacement, ThinkGeek order number [redacted], has been shipped and delivered. If you are experiencing...

any issues with your replacement, please let me know!
If there is anything else I can do for you, please let me know. Have a nice day!
Brisbane B[redacted]
Operations Specialist

Hi [redacted],
Thank you for contacting ThinkGeek. I sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations.  The wait times this year have been completely unacceptable and I...

understand how frustrating this experience has been.  We are committed to learning from this and making it up to all of our customers. 
I am also very sorry that the Flux Capacitor Watch you received arrived defective. We take the quality of our products seriously! I have issued a replacement Flux Capacitor Watch to be sent to you. Your new order number is [redacted]. You will receive an email receipt shortly and tracking once it has shipped. At your convenience, please return the defective watch to us. We will do further testing on your unit to ensure any possible defects are identified and addressed. You can print out a [redacted] return label by clicking on the below:
[redacted]
If there is anything else I can do for you, please let me know. I hope you have a nice day.
Brisbane B[redacted]
Operations Specialist

Hi [redacted],
Please see below for the breakdown of gift certificate usage as well as the remaining gift certificate balances (if applicable).
Gift
Certificate ID


Gift
Certificate Amount


Gift
Certificate Issuance Date


Gift
Certificate Redemption Date


Current
Gift Certificate Balance


Order
 Total


Notes


Products
Purchased with Gift Certificate


Gift
Certificate Issued to


Gift
Certificate Redeemed by


Shipping
address


[redacted]


 $80.00


12/18/2013


12/18/2013


$0.89


$42.32


Orders Total $79.11. Gift
certificate was used on two separate orders


Order 1: Fiendish Japanese Pocket Puzzle
- Spiral, French Fry Dipping Cone


[redacted]


[redacted]


[redacted]


$36.79


Order 2: Doctor Who Yahtzee, NERF
Triad Elite 3-Dart Mini Blaster, Space Invaders Keychain Game


[redacted]


[redacted]


[redacted]


[redacted]


 $20.00


12/18/2013


12/18/2013


$0.00


$56.79


Full $20 balance was used on order


Doctor Who Yahtzee, NERF Triad
Elite 3-Dart Mini Blaster, Space Invaders Keychain Game


Another recipient with same address
that is listed on your account


[redacted]


[redacted]


[redacted]


 $40.00


12/20/2013


12/27/2013


$0.00


$52.10


Full $40 balance was used on order


Doctor Who 50th Anniversary Travel
Mug Set - 10th Doctor, Player 2 Hoodie (XXXL)


Another recipient with same address
that is listed on your account


[redacted]


[redacted] You listed this as your billing address on order [redacted]


[redacted]


 $32.34


12/23/2013


12/27/2013


$20.24


$52.10


$12.10 was used on order


Doctor Who 50th Anniversary Travel
Mug Set - 10th Doctor, Player 2 Hoodie (XXXL)


[redacted]


[redacted]


[redacted] - You listed this as your billing address on order [redacted]


[redacted]


 $30.00


12/27/2013


12/27/2013


$3.76


$54.24


$26.24 was used on order


Doomed Crystal Skull Shotglass, Minecraft
Creeper Shirt (M), Player 1 Hoodie (XXXL)


Another recipient with same address
that is listed on your account


Another recipient with same address
that is listed on your account


[redacted]


[redacted]


 $28.00


12/27/2013


12/27/2013


$0.00


$54.24


Full $28 balance was used on order


Doomed Crystal Skull Shotglass,
Minecraft Creeper Shirt (M), Player 1 Hoodie (XXXL)


Another recipient with same address
that is listed on your account


Another recipient with same address
that is listed on your account


[redacted]


[redacted]


 $26.48


1/9/2014


Not yet redeemed.  Full
balance still on GC


$26.48


-


-


-


Another recipient with same address
that is listed on your account


-


 


[redacted]


 $30.00


12/23/2013


Order placed through corporate
office. 12/27/2013


$0.00


$192.46


Full $30 balance used on order


Doctor Who Dalek Invaders (XXXL), Doctor
Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses,   Pocket
Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360,
TARDIS Pom Beanie,   You Never Forget Your First Doctor 
(XXXL),   You Never Forget Your First Doctor  (XXXXL)


Another recipient with same address
that is listed on your account


Another recipient with same address
that is listed on your account


[redacted]


[redacted]


 $100.00


12/23/2013


Order placed through corporate office.
12/27/2013


$0.00


Full $100 balance used on order


Doctor Who Dalek Invaders (XXXL),
Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses,  
Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox
360, TARDIS Pom Beanie,   You Never Forget Your First Doctor 
(XXXL),   You Never Forget Your First Doctor  (XXXXL)


Another recipient with same address
that is listed on your account


Another recipient with same address
that is listed on your account


[redacted]


[redacted]


 $30.00


12/25/2013


Order placed through corporate
office. 12/27/2013


$0.00


Full $30 balance used on order


Doctor Who Dalek Invaders (XXXL), Doctor
Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses,   Pocket
Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360,
TARDIS Pom Beanie,   You Never Forget Your First Doctor 
(XXXL),   You Never Forget Your First Doctor  (XXXXL)


[redacted]


Another recipient with same address
that is listed on your account


[redacted]


[redacted]


 $21.81


12/29/2013


Order placed through corporate
office. 12/27/2013


$0.00


Full $21.81 used on order


Doctor Who Dalek Invaders (XXXL),
Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses,  
Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox
360, TARDIS Pom Beanie,   You Never Forget Your First Doctor 
(XXXL),   You Never Forget Your First Doctor  (XXXXL)


[redacted]


Another recipient with same address
that is listed on your account


[redacted]

Hi,
I am so sorry that you had an issue with CS.  Please note that I have looked over your order via your email address.  Please note that the total does match what was shipped.  You were not charged for the Shot Glass Set.  I have screen captured this for your...

review.I am also sorry that you received a blank email.  Thank you for bringing this to our attention and I have IT working on fixing this.
Please let me know if there is anything else I can help you with.
Thank you

Hi,I am so sorry you have been having issues with the CS team for ThinkGeek Solutions ([redacted] Brand).  However, please note that their system is different from ours so I have not been able to look up your issues from them.  However, I have sent your issue to them and understand...

that they have now contacted you to see if you want a refund or a replacement.  Please let me know if you experience further troubles.
Thank you,
Heather

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Address: 11216 Waples Mill Rd Ste 100, Fairfax, Virginia, United States, 22030

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