Think Ink Studios

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am in disagreement with this statement sirThere was not a sign posted on the shelf the day we purchased this itemThe clerk at checkout assured us that we would be able to bring this item back for a refund after I voiced my concern at time of purchaseI can assure you that in no matter had there been a sign posted as you are stating would I have purchased this productAlso "your sign" consisted of a notebook sheet of paper being taped to the shelf the day I came into the store was what was postedI consider this to be very poor management and distaste to posting a signAlso, I had another employee there that day relate to me that this product was not doing so well and thus led to the sign being postedI am very disappointed that Magic Mart feels the need to sell such poor quality material and then tries to disassociate themselves with the product when customers learn they have been scammed by poor quality, poor customer service, and poor posting of "your signs"I am very upset that Magic Mart will not refund my money and again I am very upset with your employeesI suggest that maybe training them to not assure a customer to maintain a receipt if they know that a product can not be returned just to conclude a saleI will also report this business that is producing the Drones to the Better Business as wellI have been a long time customer of Magic Mart but feel that if my business is so unimportant than the hometown advertising that is being portrayed is nothing more than as poor quality as the Drones that you are selling to your customers Regards, [redacted] ***

Magic Mart takes very seriously any and all customer complaints In this case, the issue is that the sales area where the drones are sold is CLEARLY signed that there are no Refunds or Exchanges on them This is at the request of the Manufacturer They have asked us not to refund or exchange items because they want to handle all issues Quite frankly, we have had very few issues with this product It is selling quite well in all of our stores and the few issues that have arisen have all been handled by the Manufacturer, usually with a new unit sent directly to the customer In the photos I have attached, you can see the sign clearly state that there are no refunds or exchanges offered by the store on these products In the next picture you can clearly see that the Manufacturer has clearly printed a toll free number for customers to call if they have a problem with the drone The third picture shows the area on the shelf where there items are available for sale Ms*** purchased the model on the left hand side The sign is clearly visible in the picture and the store manager is certain the sign was there when Ms*** made her purchase.We strongly disagree with Ms*** assertion that the product is of poor quality We stand behind our merchandise and we honor the Manufacturer's Warranty In this case the Manufacturer has clearly stated that they will handle all of the customer questions, problems and/or warranty claims.Magic Mart feels that we have honored the both the letter and the spirit of the warranty and ask that your records reflect the same.Sincerely,*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am in disagreement with this statement sirThere was not a sign posted on the shelf the day we purchased this itemThe clerk at checkout assured us that we would be able to bring this item back for a refund after I voiced my concern at time of purchaseI can assure you that in no matter had there been a sign posted as you are stating would I have purchased this productAlso "your sign" consisted of a notebook sheet of paper being taped to the shelf the day I came into the store was what was postedI consider this to be very poor management and distaste to posting a signAlso, I had another employee there that day relate to me that this product was not doing so well and thus led to the sign being postedI am very disappointed that Magic Mart feels the need to sell such poor quality material and then tries to disassociate themselves with the product when customers learn they have been scammed by poor quality, poor customer service, and poor posting of "your signs"I am very upset that Magic Mart will not refund my money and again I am very upset with your employeesI suggest that maybe training them to not assure a customer to maintain a receipt if they know that a product can not be returned just to conclude a saleI will also report this business that is producing the Drones to the Better Business as wellI have been a long time customer of Magic Mart but feel that if my business is so unimportant than the hometown advertising that is being portrayed is nothing more than as poor quality as the Drones that you are selling to your customers
Regards,
*** ***

I feel that the store is being non compliant wit the refund and that they were aware that this product was junk and from the response from an employee to me directly they posted the sheet of paper they taped to the shelf because others were complaining. I gave them my money in good faith for a...

product that is worthless and was told at checkout that I could return for a full refund with my receipt after I voiced my opinion on this product and the quality and that I was very weary this product.

I feel that the store is being non compliant wit the refund and that they were aware that this product was junk and from the response from an employee to me directly they posted the sheet of paper they taped to the shelf because others were complainingi gave them my money in good faith for a
product that is worthless and was told at checkout that I could return for a full refund with my receipt after I voiced my opinion on this product and the quality and that I was very weary this product.?

Magic Mart takes very seriously any and all customer complaints.  In this case, the issue is that the sales area where the drones are sold is CLEARLY signed that there are no Refunds or Exchanges on them.  This is at the request of the Manufacturer.  They have asked us not to refund or exchange items because they want to handle all issues.  Quite frankly, we have had very few issues with this product.  It is selling quite well in all of our stores and the few issues that have arisen have all been handled by the Manufacturer, usually with a new unit sent directly to the customer.  In the photos I have attached, you can see the sign clearly state that there are no refunds or exchanges offered by the store on these products.  In the next picture you can clearly see that the Manufacturer has clearly printed a toll free number for customers to call if they have a problem with the drone.  The third picture shows the area on the shelf where there items are available for sale.  Ms. [redacted] purchased the model on the left hand side.  The sign is clearly visible in the picture and the store manager is certain the sign was there when Ms. [redacted] made her purchase.We strongly disagree with Ms. [redacted] assertion that the product is of poor quality.  We stand behind our merchandise and we honor the Manufacturer's Warranty.  In this case the Manufacturer has clearly stated that they will handle all of the customer questions, problems and/or warranty claims.Magic Mart feels that we have honored the both the letter and the spirit of the warranty and ask that your records reflect the same.Sincerely,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am in disagreement with this statement sir. There was not a sign posted on the shelf the day we purchased this item. The clerk at checkout assured us that we would be able to bring this item back for a refund after I voiced my concern at time of purchase. I can assure you that in no matter had there been a sign posted as you are stating would I have purchased this product. Also "your sign" consisted of a notebook sheet of paper being taped to the shelf the day I came into the store was what was posted. I consider this to be very poor management and distaste to posting a sign. Also, I had another employee there that day relate to me that this product was not doing so well and thus led to the sign being posted. I am very disappointed that Magic Mart feels the need to sell such poor quality material and then tries to disassociate themselves with the product when customers learn they have been scammed by poor quality, poor customer service, and poor posting of "your signs". I am very upset that Magic Mart will not refund my money and again I am very upset with your employees. I suggest that maybe training them to not assure a customer to maintain a receipt if they know that a product can not be returned just to conclude a sale. I will also report this business that is producing the Drones to the Better Business as well...... I have been a long time customer of Magic Mart but feel that if my business is so unimportant than the hometown advertising that is being portrayed is nothing more than as poor quality as the Drones that you are selling to your customers.
Regards,
[redacted]