Think Right Now! International

From: [redacted] Date: Tue, May 26, at 11:AMSubject: Response to Revdex.com complaint [redacted] To: [redacted] Cc: [redacted] Good morning ***, and thank you for returning my call with information on responding to this complaint Per your instructions, this email will represent the response in lieu of the online system Specifically: I researched the issue and confirmed that [redacted] spoke with a representative of the Sandusky Campus [redacted] is correct that he was told that “refresher” courses are limited to graduates of our college as that is the current college policyHowever, neither I nor our president were here in Therefore, I cannot confirm what may or may not have been promised to [redacted] by one of the admissions representatives However, we are very interested in keeping our word, and in promoting positive relationships with both current and former studentsTherefore, I would like to extend the opportunity to take the refresher course, at no cost, to [redacted] So that this can happen, here is information he will need to know: Our A+ course has now been split into two 4-credit-hour courses instead of the 8-credit hour course he took in He will need therefore need to register for and take both courses in order to get a complete refresher The first A+ course will be offered again in Fall Quarter this yearThe second course will be offered in Winter Quarter [redacted] will need to contact Greg Schultz, Director of Education, at least weeks prior to the start of Fall Quarter to registerOur Fall Quarter begins September 28, Updated textbooks and/or related materials will be required for these coursesWe suggest that [redacted] purchase these items prior to the start of the course(s) Books may be purchased directly online or with our assistanceBook information, including the ISBN, will be provided on registration We will not cover the cost of textbooks/materials as updated references are a part of college attendance We also offer our students the opportunity to take both practice and “real” tests on campus for A+ certification I do not know if [redacted] does/does not currently hold certification; if he does not, he will be responsible for the test fees should he choose to take the test [redacted] may be reached at [redacted] or [redacted] In closing: thank you for informing us of this situation, and we are happy to be of serviceI hope this proposal will address [redacted] ’s concerns as well as meet with his current professional development needs, and look forward to his re-enrollment Please let me know if there is anything else we need to do to reconcile this matter [redacted] ***Campus DirectorOhio Business CollegeTimber Commons DriveSandusky, OH 44870419- [redacted] 419- [redacted]

SINCE THERE HAS BEEN SO MUCH TIME ELAPSED SINCE MY ENROLLMENT FOR THIS CLASS AT OHIO BUSINESS COLLEGE THE ONLY SUBSTANTIATION I HAVE LEFT IS MY OWN CLAIM THAT...WHEN I WENT IN TO DISCUSS MY POSSIBLE ENROLLMENT FOR ONE SINGLE CERTIFICATION CLASS...I DIRECTLY, REPEATEDLY, AND PURPOSELY QUESTIONED THE ADMISSIONS STAFF AT THE SCHOOL IF I WOULD QUALIFY FOR THEIR LIFETIME OF REFRESHER CLASSES THAT THEY OFFERED I WAS REPEATEDLY ASSURED...BY MORE THAN ONE OF THE STAFF...THAT I WOULD BE QUALIFIED FOR FREE REFRESHER COURSES ANYTIME THE CURRICULUM WAS UPDATED...FOR LIFEALL OF MY ENROLLMENT MATERIALS AND PAPERWORK HAVE SINCE BEEN DISPOSED OF...DURING THE ELAPSED TIME OF YEARS SINCE MY INITIAL ENROLLMENT...AS I SAW NO REASON TO RETAIN THEM...AS I WAS SURE "THE SCHOOL" WOULD HAVE MY RECORDS ON FILE IN THEIR OWN SYSTEM. THEIR OWN STAFF'S CLAIMS OF "FREE REFRESHER COURSES FOR LIFE" ARE THE NUMBER ONE REASON I CHOSE TO PAY A TOTAL OF $OUT-OF-POCKET FOR THIS CLASS! THERE WERE OTHER OFFERINGS OF THIS PARTICULAR CLASS AT OTHER INSTITUTIONS...FOR SUBSTANTIALLY LESS...BUT I BASED MY DECISION TO TAKE THIS CLASS AT OHIO BUSINESS COLLEGE ON THE FACT THAT I WOULD HAVE THE OPPORTUNITY TO UPDATE MY KNOWLEDGE AT ANY POINT...AS NEEDED...ESPECIALLY SINCE THIS WAS A COMPUTER TECHNOLOGY COURSE...AND TECHNOLOGY ADVANCES SO QUICKLY...THAT I FELT THE ADDITIONAL COST WAS OVERRIDDEN BY THE FACT OF THE "LIFETIME REFRESHER" COURSES...AS NO OTHER SCHOOL WAS OFFERING THIS OPTION. THEIR OWN STAFF REPEATEDLY ASSURED ME THAT I WOULD HAVE THE OPPORTUNITY TO TAKE THESE "REFRESHER" COURSES...AND I RECALL MULTIPLE PEOPLE MAKING THOSE CLAIMS AS A "SELLING POINT" FOR ME TO ENROLLI THOUGHT I HAD MADE A WISE DECISION TOWARDS THE FUTURE OF MY CAREER AND EDUCATION BY HANDING OVER $DOLLARS...THINKING THAT ANYTIME A NEW WINDOWS VERSION WAS RELEASED...I WOULD HAVE THE OPPORTUNITY TO UPDATE MY SKILLS WITH THE NEW OPERATING SYSTEM. MY WHOLE POINT OF EVEN BRINGING THIS CASE TO LIGHT IS THE FACT THAT THEIR OWN STAFF THERE (AT OHIO BUSINESS COLLEGE) EITHER NEGLIGENTLY OR FRAUDULENTLY MADE DIRECT CLAIMS TO ME THAT WERE OBVIOUSLY FOUND TO BE UNTRUE...ACCORDING TO THE STAFF IN PRESENT DAYI WOULD NOT HAVE ELECTED TO HAVE TAKEN THIS CLASS...FOR SUBSTANTIALLY MORE MONEY...AT THIS SCHOOL...IF IT HAD NOT BEEN FOR THE NEGLIGENT OR FRAUDULENT ASSURANCES OF THEIR OWN ADMISSIONS STAFF. IN CLOSING...I BELIEVE THAT OHIO BUSINESS COLLEGE SHOULD BE WILLING TO HONOR THE AGREEMENT AND STATEMENTS MADE BY THEIR OWN STAFF...REGARDLESS OF THE CONDITIONS THEY WERE MADE UNDERI WOULD LIKE TO NOTE...HOWEVER...THAT AN OFFER WAS MADE THAT I COULD RE-TAKE THIS CLASS FOR FREE...BUT THE OFFER SEEMED TO ELUDE TO THE FACT THAT THIS WAS A ONE-TIME OFFERING...AND THAT IS NOT WHAT I WAS INITIALLY "PROMISED" BY MEMBERS OF THEIR OWN STAFF...SO I TURNED DOWN THIS OFFERIF THE CURRENT ADMINISTRATION IS WILLING TO STAND BY THE OFFER MADE TO ME AT THE ORIGINAL POINT OF ADMISSION...(OR REFUND A SUBSTANTIAL PORTION OF THE MONIES I PAID OUT)...I WOULD BE HAPPY TO RELINQUISH ANY CLAIM(S) AGAINST THEM AND/OR THE INSTITUTION ITSELF

From: *** *** ***Date: Tue, Jun 2, at 1:PMSubject: 2nd Response to Revdex.com Complaint * ***To: *** *** ***Cc: *** *** *** *** *** ***Good afternoon ***, and thank you for coordinating the communications so quickly! As our offer was rejected, we now simply ask that *** *** provide us with some type of documentation as to the events of The documentation will need to indicate that the additional condition of lifetime refreshers was added to his course enrollment Otherwise, we have no way of validating a request that is out of compliance with college policy. The original “Enrollment Agreement” he was given would be ideal, but anything else he might have been given by his Admissions Representative is acceptable The documentation may be submitted by mail or in person and will of course be returned to him. If the documentation indicates that his course enrollment had the condition of lifetime refreshers attached, we would be happy to honor the sameIf it does not, we will continue our original offer of the 2-class series beginning this Fall This seems very fair, as the offer is equivalent to repeating the course twice for one tuition charge, which is also equivalent to the disputed amount listed ($of $2010). Thank you again for your continued assistance, and we look forward to resolving the matter as appropriate for both parties. *** ** ***

From: [redacted]Date: Tue, May 26, 2015 at 11:35 AMSubject: Response to Revdex.com complaint [redacted]To: [redacted]Cc: [redacted]Good morning [redacted], and...

thank you for returning my call with information on responding to this complaint.  Per your instructions, this email will represent the response in lieu of the online system.   Specifically:  I researched the issue and confirmed that [redacted] spoke with a representative of the Sandusky Campus.  [redacted] is correct that he was told that “refresher” courses are limited to graduates of our college  as that is the current college policy. However, neither I nor our president were here in 2004.  Therefore, I cannot confirm what may or may not have been promised to [redacted] by one of the admissions representatives.  However, we are very interested in keeping our word, and in promoting positive relationships with both current and former students. Therefore, I would like to extend the opportunity to take the refresher course, at no cost, to [redacted].  So that this can happen, here is information he will need to know: 1.        Our A+ course has now been split into two 4-credit-hour courses instead of the 8-credit hour course he took in 2004.  He will need therefore need to register for and take both courses in order to get a complete refresher.2.       The first A+ course will be offered again in Fall Quarter this year. The second course will be offered in Winter Quarter 2016. [redacted] will need to contact Greg Schultz, Director of Education, at least 6 weeks prior to the start of Fall Quarter to register. Our Fall 2015 Quarter begins September 28, 2015.   3.       Updated textbooks and/or related materials will be required for these courses. We suggest that [redacted] purchase these items prior to the start of the course(s).  Books may be purchased directly online or with our assistance. Book information, including the ISBN, will be provided on registration.  We will not cover the cost of textbooks/materials as updated references are a normal part of college attendance.  4.       We also offer our students the opportunity to take both practice and “real” tests on campus for A+ certification.  I do not know if [redacted] does/does not currently hold certification;  if he does not, he will be responsible for the test fees should he choose to take the test.  5.       [redacted] may be reached at [redacted] or [redacted].   In closing:  thank you for informing us of this situation, and we are happy to be of service. I hope  this proposal will address [redacted]’s concerns as well as meet with his current professional development needs, and look forward to his re-enrollment.  Please let me know if there is anything else we need to do to reconcile this matter.    [redacted]Campus DirectorOhio Business College5202 Timber Commons DriveSandusky, OH  44870419-[redacted]419-[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   I AM REJECTING THIS RESPONSE ON THE BASIS OF THIS STATEMENT..."Therefore, I would like to extend the opportunity to take the refresher course, at no cost, to [redacted]. " THIS SOUNDS LIKE A ONE-TIME DEAL...CORRECT ME IF I'M WRONG. IF I AM WRONG...PLEASE CONTACT ME AGAIN.    HOWEVER THIS STATEMENT SEEMS TO READ TO THE FACT THAT I AM BEING OFFERED "A" REFRESHER COURSE...AND THAT IS INSUFFICIENT. I WAS PROMISED SEVERAL TIMES BY THE ADMISSIONS STAFF THERE THAT I COULD REFRESH MY SKILLS FOR FREE "FOR LIFE"...NOT TAKE A REFRESHER COURSE ONE SINGLE TIME.   AS STATED THOUGH...IF I AM INCORRECT...PLEASE LET ME KNOW. BUT IF THIS OFFER IS FOR A ONE-TIME CLASS...I MUST REJECT THE OFFER...AND STAND BY MY ORIGINAL REQUEST.Regards,
[redacted]