Think-tank

Investigation of this complaint indicates the following:Ms. [redacted] had a loan that was charged off for non-payment in 2014. In June of 2017 Ms. [redacted] paid off the loan in full and the account was properly reported to the credit reporting agencies as a "paid charge-off". Shortly afterwards, the loan...

office in which Ms. [redacted] had her account was sold to another loan company, and so her account, as paid off, was no longer carried by this company. It seems that Experian, of the three CRAs, had a problem with their reporting of this account. Ms. [redacted] did call our corporate office and, as she states, there was some difficulty in recovering the history of her account. The reporting was corrected and our representative told Ms. [redacted] that if she experienced any other problems she should call us directly because no branch loan office would have a record of her account. Ms. [redacted] did not follow that advice, in fact she submitted a request to the CRA's to have her credit reporting investigated. That further confused the matter because, again, that account was not longer in the computer files of any office. We answered the E-Oscar from the CRAs and got it straightened out again with the credit reporting agencies. Ms. [redacted] account is now being accurately and properly reported by the credit reporting agencies as a "paid charge off".

Ms. [redacted] was contacted by Ms. Mary [redacted], the supervisor for that area, in response to her complaint. Ms. [redacted] secured the call logs for the Amarillo office and, in discussing  the situation with Ms. [redacted], pointed out that Ms. [redacted] may not have been called quite as often as she stated...

in her complaint. At any rate, Ms. [redacted] and Ms. [redacted] discussed the account and the situation and came to a mutually satisfactory payment arrangement. Ms. [redacted] desired to make her payments at a different branch office and that request has been accommodated. I am told that Ms. [redacted] is now happy.

We are very sorry that Ms. [redacted] is unhappy and her complaint has been investigated. The complaint was a bit confusing as far as "switching amounts", but here are the facts of her account. Ms. [redacted] opened her first loan on 10/14/16 in our Albuquerque office #377. She refinanced on 12/21/16 and...

received $54.61 in proceeds. On 12/31/16 office #377 merged with our Albuquerque office #032 on Coors Blvd; all accounts were transferred and Ms. [redacted] account was given a new number of #12190-1. On 4/10/17 Ms. [redacted] came to the office, refinanced her loan and received $118.08 in proceeds. She then made monthly loan payments in May, June, July, and August. In September she called the corporate office and was confused and concerned about getting a cash voucher in the mail. A returned call assured her that the mail was just an advertising piece saying she was eligible to refinance if she wished to do so. Ms. [redacted] said that she did not wish to refinance her loan but just wished to pay it out. She was told that was fine. No further contact was had with Ms. [redacted] until 10/21/17 when she made a double payment for September and October. She apologized for being late as she had some medical issues. She was told thank you for the payments. Nothing further was heard from Ms. [redacted], and her loan became delinquent. She was not able to be contacted and her loan was eventually charged off for non-payment on 3/31/18 with a balance of $184.80.

Complaint: [redacted]
I am rejecting this response because: during the "promises" that I made in trying to pay off the amount owed due to the financial issues I advised them I was having, there still was never any kind of concern expressed to me from the manager directly or anyone else in the office during my calls. They always gave me my pay off amount and would just hang up. As far as I understand, no credit report keeps an updated phone number for anyone to be reached at and I am not able to be reached during my working hours of 8:30am to 5:30pm. There was communication on my end in regards to trying to pay Sun Loan off. I did complete the pay off as soon as I was approved by a consolidation loan. I still do not agree with the reason for the credit check that was done without my permission or even mentioned would need to be done during my calls to the office.
Regards,
[redacted]

Ms. [redacted] has been mailed today a copy of her loan contract and a copy of her account/payment history on the loan. Ms. [redacted] originated the loan for $301.52 on April 26, 2012. The loan called for eight monthly payments of $51.00. Ms. [redacted] made only five of the eight required monthly...

payments on the loan. The loan was charged off for non-payment on February 28, 2013, and is being correctly reported as such to the credit reporting agencies. If Ms. [redacted] had requested validation from the branch office where she originated the loan, she would have received it immediately. She requested validation from the corporate office and, as required for the protection of her personal and private information, the corporate office requested that she provide identification information.

Ms. [redacted] originated a loan in our Sun Loan Texas City branch office for $303.79 on November 05, 2013.Ms. [redacted] never made a monthly payment on the loan, and the loan charged off on April 30, 2014.The balance of the loan is $416, and the payoff is now $710.59. The loan is being accurately and...

properly reported to the credit reporting agencies. I have copies of the signed loan contract and the account payment history if you need them. If Ms. [redacted] would like to offer some settlement on this loan, she can call the manager of the Texas City branch office where she originated the loan. Please let me know if you need any further information.Thanks, [redacted]

Dear Ms. [redacted],   I am writing in response to the complaint below which you received from Mr. [redacted] regarding the Sun Loan Company office in Marion, IL.   We are sorry that Mr. [redacted] is so upset. However,  I have spoken with the branch office manager in Marion and also with...

Ms. Sarah Ganzer, the supervisor for that area, and have received the following information.   Mr. [redacted] first missed his monthly loan payment in March 2016. He has not made any payment since that time and, contrary to his assertion that he has been harassed by phone calls from the branch office, I am told that the branch office did not even have a phone number for Mr. Peppers, that Mr. [redacted] did not even in fact have a phone, and that they had not been able to speak with him or contact him  since March. Nor has Mr. [redacted] ever come by the office to discuss the situation. Mr. Peppers’ account is now charged off for non-payment and is being properly reported to the credit reporting agencies as such.   I am told that the only contact that was made since March was via email between Mr. [redacted] and the area supervisor. Ms. Ganzer showed me a lengthy email thread in which she had discussed the situation with Mr. Peppers. She was extremely polite and assured Mr. [redacted] that she would be willing to work with him to come to some payment arrangement that would get him through any temporary financial difficulty that he might be experiencing. However, Mr. [redacted] kept insisting that he had sent payment checks and demanded to know why the payments had not been posted to his account. No checks from Mr. [redacted] had ever been received at the branch office.   Again, we are certainly sorry that Mr. [redacted] is so upset but he did not really make any effort to resolve the situation. If he had come to the branch office or just made some contact with the branch office, the manager would have been more than willing to work with him.   Please let me know if you need any further information.   Sincerely,   [redacted]

Mr. [redacted] had a loan which he paid out in January 2010. His credit report reflected, and has always reflected, that his loan was “Paid in Full”. The credit report also reflected that in the course of that loan he made late payments (30 days) three times, and that is correct. The credit report did...

not just pop up, as Mr. [redacted] seems to believe, but has been reported over the last seven years. What may be causing Mr. [redacted] some confusion is the fact that a trade line only stays on a credit report for seven years; two of the three credit reporting bureaus have already dropped Mr. [redacted]’s trade line, and the third will do so shortly since May is the seven year point of the beginning of that loan. After that, there will be nothing reported regarding Mr. [redacted]’s loan with Sun Loan Company.

From: [redacted] [mailto:[redacted]] Sent: Thursday, April 27, 2017 10:48 AMTo: [redacted] <[redacted]>Subject: RE: The Revdex.com has received a customer concern about your businessThis complaint has been resolved already. After several...

attempts to get Ms. [redacted] to provide us with the information we needed to investigate the matter, the account has been deleted from her credit report.Thanks, [redacted]