Hi,I am sorry you have had trouble with your GC and our CS agent. Please note that I have tried to extend your GC expire date. Please let me know if this works for you now. In the future though, it is stated that our GC's do expire on our site.Thank you,HeatherOperations Manager
Hi [redacted],Similar to retailer specific gift cards (not generic [redacted] or [redacted] gift cards) sold at brick-and-mortar stores at the mall, our ThinkGeek e-gift certificates are non-refundable, as stated on the product page. Because this information is available on the product page, we, regrettably, cannot issue a refund of this item. We apologize for any inconvenience this causes you. Brisbane B[redacted]Operations Specialist
Hello,Please see the attached confirmation of the authorization reversal on your order/card as proof. Aside from this I do not have any ohter charge for you and this was only an authorization hold on your card. Thank you,Heather
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. From: [redacted]<[redacted]>Date: Tue, Dec 16, 2014 at 10:20 PMSubject: Comlaint [redacted]To: "[email protected]" <[email protected]>Good Morning,In regards to my complaint number [redacted], the business I reported has done what I asked in my complaint. While they never sent me a shipping notification or tracking information, they did mail my order on December 10 (5 days after I ordered it and was lied to about it shipping on the 9th), and I received it today. However, I am still concerned with how many people are posting similar or worse problems on the ThinkGeek [redacted] page. Regardless, I'm glad my issue was resolved.Thank you for your time,[redacted]
Hi,I am sorry you have had trouble with your GC and our CS agent. Please note that I have tried to extend your GC expire date. Please let me know if this works for you now. In the future though, it is stated that our GC's do expire on our site.Thank you,HeatherOperations Manager
Hi [redacted],Similar to retailer specific gift cards (not generic [redacted] or [redacted] gift cards) sold at brick-and-mortar stores at the mall, our ThinkGeek e-gift certificates are non-refundable, as stated on the product page. Because this information is available on the product page, we, regrettably, cannot issue a refund of this item. We apologize for any inconvenience this causes you. Brisbane B[redacted]Operations Specialist
Hello,Please see the attached confirmation of the authorization reversal on your order/card as proof. Aside from this I do not have any ohter charge for you and this was only an authorization hold on your card. Thank you,Heather
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. From: [redacted]<[redacted]>Date: Tue, Dec 16, 2014 at 10:20 PMSubject: Comlaint [redacted]To: "[email protected]" <[email protected]>Good Morning,In regards to my complaint number [redacted], the business I reported has done what I asked in my complaint. While they never sent me a shipping notification or tracking information, they did mail my order on December 10 (5 days after I ordered it and was lied to about it shipping on the 9th), and I received it today. However, I am still concerned with how many people are posting similar or worse problems on the ThinkGeek [redacted] page. Regardless, I'm glad my issue was resolved.Thank you for your time,[redacted]
[redacted]
[redacted]
I am rejecting this...
response because:I have already shipped it back to them at my expense per their customer service agent's direction.
Regards,
[redacted]