Hi [redacted],Thank you for contacting ThinkGeek. I am very sorry that you have had trouble receiving a refund for your order!After looking at your ThinkGeek order, number [redacted], you receive a replacement of the Size 3 shirt you purchased. You were not charged for this initial replacement. When you...
had contacted back wanting to exchange it for a size 5, a Return Merchandise Authorization (RMA) was set up and the return instructions were emailed to you. Per our apparel exchange policy, the shipping fees on your new order for the size 5 were waived. Refunds are typically processed within 2 weeks of receipt of the returned item at our warehouse. I am not seeing that the product has been received but I have issued a refund for the meh Plus Size 3 tee you purchased. You should see the refund on your [redacted] account shortly. If the meh Plus Size 5 shirt you purchased is not working out for you, please let me know and I will set up your Return Merchandise Authorization.If there is anything else I can do for you, please let me know. Have a nice day!Brisbane B[redacted]Operations Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. From: [redacted]<[redacted]>Date: Tue, Dec 16, 2014 at 10:20 PMSubject: Comlaint [redacted]To: "[email protected]" <[email protected]>Good Morning,In regards to my complaint number [redacted], the business I reported has done what I asked in my complaint. While they never sent me a shipping notification or tracking information, they did mail my order on December 10 (5 days after I ordered it and was lied to about it shipping on the 9th), and I received it today. However, I am still concerned with how many people are posting similar or worse problems on the ThinkGeek [redacted] page. Regardless, I'm glad my issue was resolved.Thank you for your time,[redacted]
Hi [redacted],Similar to retailer specific gift cards (not generic [redacted] or [redacted] gift cards) sold at brick-and-mortar stores at the mall, our ThinkGeek e-gift certificates are non-refundable, as stated on the product page. Because this information is available on the product page, we, regrettably, cannot issue a refund of this item. We apologize for any inconvenience this causes you. Brisbane B[redacted]Operations Specialist
Hello,Please see the attached confirmation of the authorization reversal on your order/card as proof. Aside from this I do not have any ohter charge for you and this was only an authorization hold on your card. Thank you,Heather
Hi [redacted],Thank you for contacting ThinkGeek. I am very sorry that you have had trouble receiving a refund for your order!After looking at your ThinkGeek order, number [redacted], you receive a replacement of the Size 3 shirt you purchased. You were not charged for this initial replacement. When you...
had contacted back wanting to exchange it for a size 5, a Return Merchandise Authorization (RMA) was set up and the return instructions were emailed to you. Per our apparel exchange policy, the shipping fees on your new order for the size 5 were waived. Refunds are typically processed within 2 weeks of receipt of the returned item at our warehouse. I am not seeing that the product has been received but I have issued a refund for the meh Plus Size 3 tee you purchased. You should see the refund on your [redacted] account shortly. If the meh Plus Size 5 shirt you purchased is not working out for you, please let me know and I will set up your Return Merchandise Authorization.If there is anything else I can do for you, please let me know. Have a nice day!Brisbane B[redacted]Operations Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. From: [redacted]<[redacted]>Date: Tue, Dec 16, 2014 at 10:20 PMSubject: Comlaint [redacted]To: "[email protected]" <[email protected]>Good Morning,In regards to my complaint number [redacted], the business I reported has done what I asked in my complaint. While they never sent me a shipping notification or tracking information, they did mail my order on December 10 (5 days after I ordered it and was lied to about it shipping on the 9th), and I received it today. However, I am still concerned with how many people are posting similar or worse problems on the ThinkGeek [redacted] page. Regardless, I'm glad my issue was resolved.Thank you for your time,[redacted]
Hi [redacted],Similar to retailer specific gift cards (not generic [redacted] or [redacted] gift cards) sold at brick-and-mortar stores at the mall, our ThinkGeek e-gift certificates are non-refundable, as stated on the product page. Because this information is available on the product page, we, regrettably, cannot issue a refund of this item. We apologize for any inconvenience this causes you. Brisbane B[redacted]Operations Specialist
Hello,Please see the attached confirmation of the authorization reversal on your order/card as proof. Aside from this I do not have any ohter charge for you and this was only an authorization hold on your card. Thank you,Heather
[redacted]
[redacted]
I am rejecting this...
response because:I have already shipped it back to them at my expense per their customer service agent's direction.
Regards,
[redacted]