Third Capital Mortgage

Complaint: [redacted] I am rejecting this response because: The "investigation" was a letter telling me I left before a cardiologist cameYES , only because their staff specifically told us there was no guarantee we would see one within hours and the cardiologist was unreachableThey tried to call hik numerous timesWhy on Earth would we leave only to IMMEDIATLEY go to a different hospital and end up seeing a cardiologist within the hour? Were we supposed to be held hostage for a week at Jersey Shore racking up bills hoping the cardiologist would finally come? That is completely unreasonableWe left because we were told the cardiologist was unresponsive and there was no ETA when we would ever see one and to keep waitingThat is unreasonableHow about the threats we received that if he left our bills wouldn't be covered? That's the standard of care they stand behind? Regards, [redacted] ***

Complaint: ***
I am rejecting this response because: I spoke with Rickey C*** at Jersey Shore (*** *** on Friday, Dec
11, at 11:AMHe has the required information and said he would need to find out what needs to be done because the account is not minePlease contact him at *** and assist him in contacting the 3rd party agency this was sent to and have them remove this from my credit report immediatelyAll had all the necessary information so I do not know why you replied that you did not have itHe can verify this account is not mine and should not be on my credit report(s)Thank you
Regards,
*** ***

** * *** complaint was fully investigated by our clinical and service teams and they determined the care provided was appropriate and that the patient left against medical advise before additional services could be providedTheir conclusion was that the patient service billing was accurate
for the care provided and that the balance bill should not be excused. this information was conveyed to ** *** per the attached letter from Jersey Shore University Medical Center on 3/1/17. thank you

Ok- thank you – we will research and address with the writer, who did not provide identifiable patient info so we will have to contact her directly.  PH

Complaint: [redacted]
I am rejecting this response because:
The "investigation" was a letter telling me I left before a cardiologist came. YES , only because their staff specifically told us there was no guarantee we would see one within 24 hours and the cardiologist was unreachable. They tried to call hik numerous times. Why on Earth would we leave only to IMMEDIATLEY go to a different hospital and end up seeing a cardiologist within the hour? Were we supposed to be held hostage for a week at Jersey Shore racking up bills hoping the cardiologist would finally come? That is completely unreasonable. We left because we were told the cardiologist was unresponsive and there was no ETA when we would ever see one and to keep waiting. That is unreasonable. How about the threats we received that if he left our bills wouldn't be covered? That's the standard of care they stand behind?
Regards,
[redacted]