Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This man [redacted] is clearly fabricating the facts to justify his greed of my $40.00. Please believe me, I informed this business man that I only needed the small storage space for less than 30 days. I was moving into my new apartment May 1st, 2017. Why in the world would I need the said storage unit longer than that ? My belongings that were stored in his unit were my furnishings for my new apartment. As it turned out, I only used his facility for 25 to 26 days, and left it as I found it. With regards to my small 5x8 cargo trailer; [redacted] had stated to me, during our initial telephone conversation, that he would rent me outdoor storage space for my said trailer for $25.00 a month, cash money. Providing I could show proof of insurance coverage and renters coverage as well. Which I do, with State Farm. I told [redacted] that I was hoping for a space on his property where there was video surveillance and visible from the road. He replied he'd find a good spot for my trailer. We had an agreement, MOST certainly did, with regards to my renting from him, with my belongings and with my Pace-American 5x8 trailer. He then directed me to his website. Later on in the month of April, 2017, around April 20th, 2017, I called [redacted] back. I was thinking about the fact that I currently have an out of state bank still (Colorado) Academy bank, and the fact it would be a chore to bring him cash every month. Plus the fact there be no record of our business, in the event something happened to my trailer. [redacted] could deny we were ever doing any business of this nature. So, I asked [redacted] if I could please pay him for my trailer rents via my personal check (which I never bounced a check). [redacted] then refused to do anymore business with me, and angrily stated he was keeping my $40.00 deposit and hung up the telephone. I guess he was planning on not informing the IRS of certain business he transacted, and I was right that [redacted] wanted to keep our business quiet, with regards to my trailer ? I rented a small storage unit from this man for less than 30 days and he wants to charge me over $70.00 for that. I'm a poor Navy veteran on disability, not sure why he must be so greedy ? We had an agreement during our telephone conversation, regardless of [redacted]'s denials. Hope he feels good about his Cut throat business practices, then he must lie about it on top of it all. I hope he feels good about cheating me out of my food money for the month. Congratulations Andrew, you got rich off of me ! I Want to thank the Revdex.com for looking into this matter, whatever your decision is. I apologize for getting a bit emotional. I have a small fixed income of disability (USNavy) and $16.00 a month in food stamps. I feel cheated by this man. Appreciate what you folks do at the Revdex.com.Most Respectfully,
[redacted]
First off, thank you for what you do. It's great for customers to have a venue for expressing frustration, and it helps companies like mine learn how to better interact with our customers. With regards to the complaint by Mr. [redacted], we had talked on the phone before he rented....
He did express his belief that he thought he would need the unit for about a month total. However, he asked if he could move in around the 3rd of April and stay 4-5 days into May. I explained to him at that time that we do require a security deposit and do not prorate the month of move out. As of that conversation, [redacted] was not positive if he would be out by the end of April. We often have customers that think they might move out by the end of the month, but end up needing a little more time. For this reason, I asked him, as I do with every customer, to contact me later, but give me at least two weeks notice, sometime during the move out month, that he will indeed be out by month's end. This is clearly written and agreed to by [redacted] in our rental contract. He wanted the first month AND last month prorated, but that is not our policy, and he knew that. We require a two week notice, and he knew that as well. We retained his deposit as payment for the second month, since he did not give us adequate move out notice. He gave us notice around the 27th of April. When I last spoke to [redacted], the same day he gave us notice, I thanked him for his military service, and made him an offer which he accepted and said "Thank you". I told him that in exchange for his $40 deposit, I would store his trailer for the month of May. Subsequent months for the trailer storage would then be $25. We did not need to offer [redacted] this deal, but we truly want our customers to be happy and to feel like they get a good value. At no point did I renege on my offer to store his trailer. I have no idea why he said that. [redacted] has paid $32.67 for his prorated April rent. His $40 deposit that we retained due to insufficient move out notice, was used for his trailer storage fee for May. He ended up not bringing the trailer out for storage and never informed us of his intentions regarding the trailer. Thank you for hearing our thoughts on this Sincerely, Third Door Storage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This man [redacted] is clearly fabricating the facts to justify his greed of my $40.00. Please believe me, I informed this business man that I only needed the small storage space for less than 30 days. I was moving into my new apartment May 1st, 2017. Why in the world would I need the said storage unit longer than that ? My belongings that were stored in his unit were my furnishings for my new apartment. As it turned out, I only used his facility for 25 to 26 days, and left it as I found it. With regards to my small 5x8 cargo trailer; [redacted] had stated to me, during our initial telephone conversation, that he would rent me outdoor storage space for my said trailer for $25.00 a month, cash money. Providing I could show proof of insurance coverage and renters coverage as well. Which I do, with State Farm. I told [redacted] that I was hoping for a space on his property where there was video surveillance and visible from the road. He replied he'd find a good spot for my trailer. We had an agreement, MOST certainly did, with regards to my renting from him, with my belongings and with my Pace-American 5x8 trailer. He then directed me to his website. Later on in the month of April, 2017, around April 20th, 2017, I called [redacted] back. I was thinking about the fact that I currently have an out of state bank still (Colorado) Academy bank, and the fact it would be a chore to bring him cash every month. Plus the fact there be no record of our business, in the event something happened to my trailer. [redacted] could deny we were ever doing any business of this nature. So, I asked [redacted] if I could please pay him for my trailer rents via my personal check (which I never bounced a check). [redacted] then refused to do anymore business with me, and angrily stated he was keeping my $40.00 deposit and hung up the telephone. I guess he was planning on not informing the IRS of certain business he transacted, and I was right that [redacted] wanted to keep our business quiet, with regards to my trailer ? I rented a small storage unit from this man for less than 30 days and he wants to charge me over $70.00 for that. I'm a poor Navy veteran on disability, not sure why he must be so greedy ? We had an agreement during our telephone conversation, regardless of [redacted]'s denials. Hope he feels good about his Cut throat business practices, then he must lie about it on top of it all. I hope he feels good about cheating me out of my food money for the month. Congratulations Andrew, you got rich off of me ! I Want to thank the Revdex.com for looking into this matter, whatever your decision is. I apologize for getting a bit emotional. I have a small fixed income of disability (USNavy) and $16.00 a month in food stamps. I feel cheated by this man. Appreciate what you folks do at the Revdex.com.Most Respectfully,
[redacted]
First off, thank you for what you do. It's great for customers to have a venue for expressing frustration, and it helps companies like mine learn how to better interact with our customers. With regards to the complaint by Mr. [redacted], we had talked on the phone before he rented....
He did express his belief that he thought he would need the unit for about a month total. However, he asked if he could move in around the 3rd of April and stay 4-5 days into May. I explained to him at that time that we do require a security deposit and do not prorate the month of move out. As of that conversation, [redacted] was not positive if he would be out by the end of April. We often have customers that think they might move out by the end of the month, but end up needing a little more time. For this reason, I asked him, as I do with every customer, to contact me later, but give me at least two weeks notice, sometime during the move out month, that he will indeed be out by month's end. This is clearly written and agreed to by [redacted] in our rental contract. He wanted the first month AND last month prorated, but that is not our policy, and he knew that. We require a two week notice, and he knew that as well. We retained his deposit as payment for the second month, since he did not give us adequate move out notice. He gave us notice around the 27th of April. When I last spoke to [redacted], the same day he gave us notice, I thanked him for his military service, and made him an offer which he accepted and said "Thank you". I told him that in exchange for his $40 deposit, I would store his trailer for the month of May. Subsequent months for the trailer storage would then be $25. We did not need to offer [redacted] this deal, but we truly want our customers to be happy and to feel like they get a good value. At no point did I renege on my offer to store his trailer. I have no idea why he said that. [redacted] has paid $32.67 for his prorated April rent. His $40 deposit that we retained due to insufficient move out notice, was used for his trailer storage fee for May. He ended up not bringing the trailer out for storage and never informed us of his intentions regarding the trailer. Thank you for hearing our thoughts on this Sincerely, Third Door Storage