ThirdFederal® SAVINGS & LOAN EQUAL HOUSING LENDER February 19, Revdex.com Complaint ID: [redacted] Consumer: [redacted] In reference to the above case, Third Federal is in receipt of your follow on correspondenceWhile we have responded to each of the borrowers claims in our initial correspondence, please find below our response to her new commentsNew Claim 1: "I have consulted a lawyer and was told that they could send me a statement if I request and not hold them accountable for violating bankruptcy laws." Response: Please be aware that Third Federal is well versed in the Federal Bankruptcy laws and guidance established by the Consumer Finance Protection Bureau regarding the proper handling of discharged loansAs already stated, Third Federal cannot, and will not, send statements to the borrower, or any borrower whose debt was discharged through the bankruptcy courts as it is a clear violation of the lawNew Claim 2: "If they want to work with me the would send paper statements at my request and unfreeze my account to accept money rather than trying o get ride over a minute amount" Response: As noted in our repose to claiml above, we cannot and will not provide statementsPlease be aware the the borrower's account is days past due and is due for the 11/28/paymentThe total to bring the account current is $We require the full balance to be paid in order to cease any legal actionWhile the mortgage has not been referred for foreclosure, it will be soonOnce it is, additional costs and fees will be due in addition to the past due amount which will add unnecessary expenses that the borrower will need to payAs already stated, the borrower may contact us at any time to obtain balance information and or make payments on the accountIf you have any questions regarding this case, or require additional information, please do not hesitate to contact me at 216-441-7321.Sincerely,Kurt S [redacted] Manager, Default Servicing
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have talked to the Regional Manager, Sandy, and she helped resolve my complaint by contacting myself and my motherShe also had the AsstManager who disrespected my mother call her to apologize for his actionsThank you, Revdex.com, for your assistance in this matterI am satisfied with the results of this issue Regards, Cheryl P***
I have reviewed the response made by the business in reference to complaint ID [redacted] The business is going to take days to research the issueI will wait for their response Regards, [redacted] ***
ThirdFederal® SAVINGS & LOAN EQUAL HOUSING LENDER February 19, Revdex.com Complaint ID: [redacted] Consumer: [redacted] In reference to the above case, Third Federal is in receipt of your follow on correspondenceWhile we have responded to each of the borrowers claims in our initial correspondence, please find below our response to her new commentsNew Claim 1: "I have consulted a lawyer and was told that they could send me a statement if I request and not hold them accountable for violating bankruptcy laws." Response: Please be aware that Third Federal is well versed in the Federal Bankruptcy laws and guidance established by the Consumer Finance Protection Bureau regarding the proper handling of discharged loansAs already stated, Third Federal cannot, and will not, send statements to the borrower, or any borrower whose debt was discharged through the bankruptcy courts as it is a clear violation of the lawNew Claim 2: "If they want to work with me the would send paper statements at my request and unfreeze my account to accept money rather than trying o get ride over a minute amount" Response: As noted in our repose to claiml above, we cannot and will not provide statementsPlease be aware the the borrower's account is days past due and is due for the 11/28/paymentThe total to bring the account current is $We require the full balance to be paid in order to cease any legal actionWhile the mortgage has not been referred for foreclosure, it will be soonOnce it is, additional costs and fees will be due in addition to the past due amount which will add unnecessary expenses that the borrower will need to payAs already stated, the borrower may contact us at any time to obtain balance information and or make payments on the accountIf you have any questions regarding this case, or require additional information, please do not hesitate to contact me at 216-441-7321.Sincerely,Kurt S [redacted] Manager, Default Servicing
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have talked to the Regional Manager, Sandy, and she helped resolve my complaint by contacting myself and my motherShe also had the AsstManager who disrespected my mother call her to apologize for his actionsThank you, Revdex.com, for your assistance in this matterI am satisfied with the results of this issue Regards, Cheryl P***
Thank you for the opportunity to respond to the above complaint Please see attached letter Thank you,
I have reviewed the response made by the business in reference to complaint ID [redacted] The business is going to take days to research the issueI will wait for their response Regards, [redacted] ***