Third Party Pet

To whom it may concern, Thank you for notifying us regarding this concernJust minutes ago, we were able to make contact with the customer and resolved this matter to the customer's complete satisfaction If there are any further questions, please never hesitate to contact us

To whom it may concern; This customer purchased a pet from Safari Pet Center, not Third Party PetWhen purchasing a pet the customer is provided a warranty from said storeAll reimbursements are issued and mailed from the store directly, not Third Party PetPlease remove this comment from Third Party Pet and direct the complaint to the correct business Thank you for your assistance

To whom it may concern, First, we apologize for any frustrations the customer endured during their review process and time of reimbursementWe do not issue any reimbursement, nor provide reimbursement directly as we are third party customer supportThe customer first contacted the customer support team on 7/17/to explain the issue and requested reimbursement without providing documentation from their personal veterinarian The customer support team explained that the store they purchased their pet from provides a warranty through a contracted veterinarian and that we follow said warranty as it is an agreement between the customer and the corresponding storeWe had not received the invoices and called to remind the customer on 7/23/to submit invoices for review On 7/27/16, the customer reported that the puppy was doing much better and that they would submit the invoices because we had yet to receive them in order to process the claimThe customer was appreciative of the reminderOn 8/4/16, we contacted the customer because we had not received the invoices to dateThe customer reported that they would work on sending them inOn 8/7/16, we called and left a message to remind the customer about submitting the invoices againOn 8/12/16, we made contact with the customer who stated that the invoices were emailed in, but the agent could not locate themWe requested to forward the email again so that we may process the claimThe customer reported that they would email in again and the email address was provided to the customer for submissionOn 8/13/16, the invoices were still not received and we contacted the customer againThe customer reported that they will submit them that dayOn 8/15/16, the invoices were collected and put into the system for review Per that store’s warranty, only the contracted veterinarian provides warranty coverageHowever, in this situation the customer lived further away and the claim was reviewed regardlessWe apologize for any inconvenience on the delay, but since it fell outside of warranty coverage it must be reviewed The amount of $was approved and a check request was submittedThe customer called in on 9/21/to report that the check was not receivedWe followed up with the entity responsible for the reimbursement as we do not issue paymentThey apologized for the delay and stated a check will be issuedA message was left for the primary number on the customer’s account We apologize that the message was left on the primary account, but this is standard operating procedure as this is how we were originally contactedWe would be happy to reach out to the customer immediately and follow up on their reimbursementA customer service team member will reach out to the customer this morning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Nabils O***

Thank you for contacting us about about this matter.The customer contacted Third Party Pet on 9/13/17 requesting assistance in regards to her purchase. The manager on duty reached out to the customer that day, but unfortunately reached the customer's voicemailA message was
left for the customer to please return our call. On 9/14/17, a second manager contacted the customer and asked her to ship back the second package we sent to the customer so a refund could be processed. The customer agreed to this and Third Party Pet was to process a shipping label so the customer did not pay for the return shipping. The customer contacted Third Party Pet on 9/18/17 where she was answered by a third manager, as the second manager was out this day. This manager verified the customer's email address to ensure the shipping label was correctly sent. We have confirmation of the customer receiving the shipping label as well as the refund being processed back to the customer in the amount of $Please see the attached document showing the refund being processed on 9/18/17. If the customer has any further questions please have them contact us at (*** *** so we may assist them right away

Complaint:
I am rejecting this response because: The dog was bought from safari pet Stan, the warranty is days of purchase, the company safari works with for reimbursement is solutions pet, which is also third party petIt is third party pet (solutions pet) to send me the refund, which they have yet to do so.
Sincerely,
Kimberly ***

To whom it may concern, The customer originally completed their puppy’s registration on 10/3/During that phone call the customer agreed to purchase additional items and provided billing information to process their orderOur system confirmed that a receipt was emailed to the customer on
10/3/showing the total invoice amountOn 10/6/17, the customer called back with concerns on the purchaseThe employee offered to provide a refund upon return of the items and the customer agreed to their solution Unfortunately, the items were already shipped to the customer prior to that call so a manager called the customer to explain that we would be able to provide the refund as soon as the items were sent backA return slip was provided, but the items have not been returned to dateWe would be happy to provide the customer with a refund of the returned itemsAdditionally, the customer may contact us to provide another prepaid return label so the customer does not incur any cost to return the itemsPlease have the customer call *** so that we may assist themThank you, Third Party Pet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nabils O[redacted]

To whom it may concern,  Thank you for notifying us regarding this concern. Just minutes ago, we were able to make contact with the customer and resolved this matter to the customer's complete satisfaction.  If there are any further questions, please never hesitate to contact us.

To whom it may concern; This customer purchased a pet from Safari Pet Center, not Third Party Pet. When purchasing a pet the customer is provided a warranty from said store. All reimbursements are issued and mailed from the store directly, not Third Party Pet. Please remove this comment from...

Third Party Pet and direct the complaint to the correct business.  Thank you for your assistance.

Thank you for contacting us about about this matter.The customer contacted Third Party Pet on 9/13/17 requesting assistance in regards to her purchase.  The manager on duty reached out to the customer that day, but unfortunately reached the customer's voicemail. A message was left for the customer to please return our call.  On 9/14/17,  a second manager contacted the customer and asked her to ship back the second package we sent to the customer so a refund could be processed.  The customer agreed to this and Third Party Pet was to process a shipping label so the customer did not pay for the return shipping.  The customer contacted Third Party Pet on 9/18/17 where she was answered by a third manager, as the second manager was out this day.  This manager verified the customer's email address to ensure the shipping label was correctly sent.  We have confirmation of the customer receiving the shipping label as well as the refund being processed back to the customer in the amount of $323.99. Please see the attached document showing the refund being processed on 9/18/17. If the customer has any further questions please have them contact us at ([redacted] so we may assist them right away.

To whom it may concern,   First, we apologize for any frustrations the customer endured during their review process and time of reimbursement. We do not issue any reimbursement, nor provide reimbursement directly as we are third party customer support. The customer first contacted the customer...

support team on 7/17/16 to explain the issue and requested reimbursement without providing documentation from their personal veterinarian.  The customer support team explained that the store they purchased their pet from provides a warranty through a contracted veterinarian and that we follow said warranty as it is an agreement between the customer and the corresponding store. We had not received the invoices and called to remind the customer on 7/23/16 to submit invoices for review.  On 7/27/16, the customer reported that the puppy was doing much better and that they would submit the invoices because we had yet to receive them in order to process the claim. The customer was appreciative of the reminder. On 8/4/16, we contacted the customer because we had not received the invoices to date. The customer reported that they would work on sending them in. On 8/7/16, we called and left a message to remind the customer about submitting the invoices again. On 8/12/16, we made contact with the customer who stated that the invoices were emailed in, but the agent could not locate them. We requested to forward the email again so that we may process the claim. The customer reported that they would email in again and the email address was provided to the customer for submission. On 8/13/16, the invoices were still not received and we contacted the customer again. The customer reported that they will submit them that day. On 8/15/16, the invoices were collected and put into the system for review.  Per that store’s warranty, only the contracted veterinarian provides warranty coverage. However, in this situation the customer lived further away and the claim was reviewed regardless. We apologize for any inconvenience on the delay, but since it fell outside of warranty coverage it must be reviewed.  The amount of $423.94 was approved and a check request was submitted. The customer called in on 9/21/16 to report that the check was not received. We followed up with the entity responsible for the reimbursement as we do not issue payment. They apologized for the delay and stated a check will be issued. A message was left for the primary number on the customer’s account.  We apologize that the message was left on the primary account, but this is standard operating procedure as this is how we were originally contacted. We would be happy to reach out to the customer immediately and follow up on their reimbursement. A customer service team member will reach out to the customer this morning.