Sign in

Third Street Diner

Sharing is caring! Have something to share about Third Street Diner? Use RevDex to write a review
Reviews Third Street Diner

Third Street Diner Reviews (1)

Review: In November 2012, I ate at the 3rd Street Diner having just arrived late into town and not eating yet. The service and meal were average, and when it came time to pay my tab I explained the my waitress that I was here on business and needed the checks separated, yet rang through the same credit card to be able to be reimbursed through work. I then received two slips, which I filled out entirely, and left a cash tip for both receipts. Upon reviewing my bank statement a few weeks later I noticed that the waitress had provided herself with an addition $4 tip ($2 on each receipt) rang from my credit card illegally without my consent. I immediately called and spoke to a manager who was given all the information and who was supposed to get back to me. I called a week later (a few times) and never received a call back. When I finally did reach someone the initial manager I was working with was no longer with the company so a second manager took the information and I was supposed to get it cleared up. Again no phone call- or response. Finally I spoke to 3 other managers ending with [redacted] who ensured me it would be taken care of and it should be in the mail due to the error that was for sure found showing they over rang my check without consent. It has been months and I still have not heard back from, or received the money as I was supposed to. They have my correct information, I've provided it to them numerous times- yet nothing has been done to financially cover the situation. To my knowledge it's illegal to purposefully adjust credit card totals, know it was done incorrectly, and not correct the financial error with the paying customer. I would like for this to all be done and over with, yet I'm obviously not getting anywhere on my own. I don't not recommend this restaurant, or service to anyone in the local area.Desired Settlement: At this point, not even for the sake of the money, I would like to be financially compensated the money that was incorrectly, immorally, and knowingly taken from my credit card as soon as possible.

Business

Response:

Dear [redacted],

Please allow this letter to convey my sincere apology to you for the unfortunate

circumstance that took place at 3rd Street Diner regarding your

credit card. After investigating the situation and realizing that one of our

waitresses had added a tip to your credit card without your knowledge I was

very upset. The waitress, in question is no longer with us, and I am sincerely

sorry for this inexcusable behavior. There is no excuse for what she did and

this type of behavior is completely unacceptable. 3rd Street

Diner has a zero tolerance for this type of conduct. I would like to send

you a check for $** to cover the tip and cost of the meal and apologize for the

length of time it took to respond to your complaint. I am so sorry this

happened and if there is anything else I can do to rectify this incident please

let me know. Please contact me directly on my cell phone at [redacted] day

or evening and I sincerely apologize once again. We clearly dropped the ball

regarding this matter and hope that you may one day give us a second chance in

which we would like to offer you a complimentary breakfast, lunch or dinner for

two.

Best Regards,

General Manager

3rd Street Dinner

Check fields!

Write a review of Third Street Diner

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Third Street Diner Rating

Overall satisfaction rating

Description: Restaurants, Full-Service Restaurants (NAICS: 722511)

Address: 218 E. Main St., Richmond, Virginia, United States, 23219


Add contact information for Third Street Diner

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated