Third Strike Performance

Initial Business Response /* (1000, 5, 2016/01/15) */
Contact Name and Title: *** *** Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@charter.net
Customer installed product knowing it was the wrong one (the size difference was easily noticed before installation)We normally don't
issue refunds on installed products period, nor on decals as decals are custom cut to order itemsThis is plainly stated on our website several times, including in the "Terms and Conditions" section that the customer HAS to agree to before checkoutHowever, since this was our mistake, we told her to return the undamaged decals and we would cut here some new onesWe just received the undamaged return this afternoonWe will cut her a new set Monday and ship them to her the next day

individual ordered a hood from us. Upon receipt of hood, individual failed to properly inspect the hood for damage before allowing the delivery person to leave. This is a clear violation of our posted policy, listed on the item's description page, and also during checkout terms and conditions, to...

which he has to physically check a box to show he read and agreed to them. Afterwards, even though he failed to do what was required of him, he called and told me the hood was damaged. I worked with the shipping warehouse and manufacturer for 3 weeks to get this resolved. They picked up the damaged hood, even though they shouldn't have as it was not their fault, it was the original shipper's fault, and are supposed to be issuing a refund
for the damaged hood this week. I went above and beyond what was required to help this customer to get this settled to his satisfaction, and he turns around and files a complaint against me with you? If anyone should be filing a complaint, it should be me against him...as he failed to follow posted directions, even the directions on the box itself tells him to inspect for damage BEFORE allowing the delivery company to leave.

Thank you,
[redacted]
Owner - 3rd Strike Performance
Initial Consumer Rebuttal /* (1500, 9, 2015/08/03) */

Initial Business Response /* (1000, 5, 2015/12/07) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@charter.net
There is nothing "fraudulent" about this order. It specifically states on our website that custom BILLET orders are NOT returnable....

This is a custom BILLET order. The reason it can not be returned is the order is sent directly to the manufacturer who starts to work on the part as soon as they receive the order. This order was sent up the same day he ordered it from me, before he called. If I can get the manufacturer to cancel the order, I will refund his purchase. He needs to go back and read the return policy clearly posted on our website, WHICH HE HAD TO AGREE TO BEFORE CHECKING OUT ON OUR SITE!
Return Policy posted online: http://3rdstrikeperformance.com/index.php?main_page=shippinginfo
Screen shot enclosed showing he had to agree to it BEFORE he could even check out!
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
please dismiss this complaint. The seller refunded my funds and there is no need to continue this investigation. Thank you