ThirdLove

We have since replied to the customer, cancelled the order and refunded the full amount of the purchase We apologize for this inconvenience

Hi [redacted] We are sorry for the delay and inconvenience this has causedThere has been a higher than volume of inquiries which caused the delayWe have gone ahead and refunded you through Paypal todayWe have removed you from our email and direct mail list as wellIf you have any questions, feel free to reach out and we will be happy to further assist

We have processed the refund for the customer

We apologize for the delay and have since issued an exchange

In review of the interactions with our support team, it appears that the address associated with the order was incorrect and thus prevented the item from being delivered. We apologize for the delay in our reply to the customer's concern and this issue has since been resolved by a member of our
support team

Response received 9/05/via email
We apologize for the experience that you had with ThirdLove's payment systemWe see you had placed an order with us for our Try Before You Buy offer on January 26, 2017, order # ***This offer allowed you to try our bra for days before
we charged your card on file for the full cost of the bra which was $68.
We attempted to charge your *** *** ** *** on February 25, for $in order to complete your try periodYour card declined the charge and we continued to try and capture payment for this item every monthSince we still had not been able to charge the card on file for the outstanding payment, on July my colleague attempted to call you and then reached out to you via email with a link to update your payment information
You responded right away and we do see that you updated your payment informationAfter you entered your new payment information with *** *** ** ***, your bank blocked the transaction and we were unable to capture payment againThis is why we had emailed you again on August 2, still looking for payment from youWe do apologize for any confusion caused and a member of our customer experience team will reach out to you in regard to this matter shortly.
Thank you,
*** ***

We've confirmed that the item was received at our fulfillment center and have since refunded the entire amount for the cost of the bra We apologize for the inconvenience

Hi ***,
I want to apologize for the experience you have had with ThirdLove thus far. I have gone ahead and emailed you with a hopeful resolution to send you a replacement.
I look forward to hearing from you,

We apologize for the delay; the refund was provided on 5/7/after we had received this request It should reflect on your billing statementThank you for all of your patience

We have since replied to the customer, cancelled the order and refunded the full amount of the purchase.  We apologize for this inconvenience.

We have processed the refund for the customer.

Hi [redacted]
We are sorry for the delay and inconvenience this has caused. There has been a higher than normal volume of inquiries which caused the delay. We have gone ahead and refunded you through Paypal today. We have removed you from our email and direct mail list as well. If you have any...

questions, feel free to reach out and we will be happy to further assist.

The customer has returned the item and the Try Before Buy order has been cancelled. On 5/9/2017, we communicated with the customer to inform her that she will not be charged for the cost of the bra.