Thirteen Strings

Initial Business Response / [redacted] (1000, 12, 2015/06/25) */ this is the statement of our certified mechanic: "The customer brought in his [redacted] to the shop to have his headlight fixed because it had moisture in the headlight. I looked at the car and told the customer that it was possible that... the bumper had to be removed due to the bolts being under the cover are not easy to get to unless removed. I was unsure how long it was going to take but giving him an estimate of between 3 - 5 hours. The customer asked if he could have a loaner and was told that we could not provide a loaner as per our policy as a used car dealer. [redacted] I proceeded with the job and removed the right front wheel well liner and unbolted the bolts from behind the headlight , then removed the bumper. I then removed the front two bolts and removed his headlight. I sealed the headlight around the front glass cover where they are known to leak and blew air into the headlight to remove the water out the holes where the headlight bulbs go. I put the headlight in and bolted it back up and REMOUNTED the cover and inner fender wall at this time. I backed his car out because the customer had not yet come back. When the customer came back he came into the bay. I told him it was all sealed up and good to go if he had any more trouble to give us a call. He asked for his keys which I gave to him and went back to work on the job I now had in the bay. He [redacted] walked around his car inspecting it, came into the bay for the keys, drove off and never returned. He never reported any damage at that time. I DID NOT see any damage done to his car while at out car lot. Absolutely, no damaged occurred to his car by us. WHen he left, the headlight was sealed! occurred while the repairs were done at out lot." Our entire car lot, including the mechanical and detailing bays are under camera surveillance 24/7. Great Buys Auto Sales Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) When the car was picked up after the repair. the mechanic threw the keys and said the repairs we done and waked away, back inside.. [redacted] never looked it over at that time because it was pouring rain. He left and started for home. [redacted] . When he got out of the car it wasn't raining so he looked it over. That is when he noticed the damage. The damage is all around the headlight on the fender and bumper. This is what he worked on. Looks like he used a screwdriver to pry the headlight from the car. Could he explain how driving down the road could cause damage around the headlight and no where else on the front of the car. Final Business Response / [redacted] (4000, 22, 2015/07/28) */ Please see attached. Final Consumer Response / [redacted] (4200, 24, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is the response I thought I would receive from him. He obviously doesn't take much pride in his employees workmanship. He should consider hiring a certified professional and he wouldn't have these problems. [redacted]

Initial Business Response /* (1000, 5, 2016/07/21) */
At the time of purchase, the customer was offered a one year warranty which was included in the purchase priceInstead, the customer wanted a substantial discount off the purchase price.(approx$***)
He chose the later option
Therefore, any and all repairs to the motor vehicle would be his at his expense
Initial Consumer Rebuttal /* (3000, 7, 2016/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I know, if I have the warranty, it can only cover *** dollarsBut my car had a engine failure, which will cost way more than that
Final Business Response /* (4000, 21, 2016/08/11) */
If you want to discuss tradinf the vehicle inWould have to show up at the dealership to discuss that and talk numbers ***
Final Consumer Response /* (4200, 18, 2016/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know how much you're willing to payI don't want to spend hundred bucks to tow my car againThe cars doesn't get any damage since I purchased from you expect the engine failureAny other thing is fine like beforePlease give me a general priceThanks

Initial Business Response /* (1000, 20, 2016/07/05) */
this was a Toyota Camry purchased on Dec18/as a passenger vehicleIn fact, it was purchased for use as a Taxi which disqualifies acceptability by the warranty company
This was not declared on his
application
l
you Revdex.com recived it Nov
Initial Consumer Rebuttal /* (3000, 22, 2016/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business owner's response in untrueI did not apply for the warrantyThe Best Buy owner offered it to me as we negotiated the price of the carThe warranty agreement is between Best Buy and the warranty companyI was not told of any terms or limitations regarding the warranty, and the Best Buy owner has known me for many yearsHe knew I was a taxi driver, he serviced my car as a taxi, and never once mentioned any limit on the warranty
Final Consumer Response /* (3000, 38, 2016/08/05) */
As I indicated in my email yesterday, this matter is not resolvedYet again, the business owner is not telling the truthI went back to him over and over again, and he never argued that I didn't need a new motorHis mechanic even looked for one for meHe just wouldn't agree to honour his word and the warrantyTo say that he didn't hear from me after a meeting soon after I bought the care, is a blatant lieI have witnesses to some of the conversationsIn terms of the oil consumption, the car was burning far more than he indicates nowBut again, he is trying to get away from the central pointHe offered me a warranty to convince me to buy the carNow he refuses to honour it
Final Business Response /* (4000, 40, 2016/08/08) */
Can you please resend me a receipt of the new engine put in the car or did you put a new engine and how many kilometres on the car when you bought it and how many kms on it now did you were did you not put a new engine in it

Initial Business Response /* (1000, 17, 2016/07/05) */
this Vehicle was purchased by the
on more that one test drive and as far as we know they had the car checked out with an independent mechanic.
all negogiations were done and the sale completed with the parents.

for further details,...

refer to our response to CBC Yvonne Colbert via facebbok. ([email protected]

Initial Business Response /* (1000, 12, 2015/06/25) */
this is the statement of our certified mechanic:
"The customer brought in his [redacted] to the shop to have his headlight fixed because it had moisture in the headlight.
I looked at the car and told the customer that it was possible that...

the bumper had to be removed due to the bolts being under the cover are not easy to get to unless removed.
I was unsure how long it was going to take but giving him an estimate of between 3 - 5 hours.
The customer asked if he could have a loaner and was told that we could not provide a loaner as per our policy as a used car dealer. [redacted]
I proceeded with the job and removed the right front wheel well liner and unbolted the bolts from behind the headlight , then removed the bumper. I then removed the front two bolts and removed his headlight. I sealed the headlight around the front glass cover where they are known to leak and blew air into the headlight to remove the water out the holes where the headlight bulbs go. I put the headlight in and bolted it back up and REMOUNTED the cover and inner fender wall at this time. I backed his car out because the customer had not yet come back.
When the customer came back he came into the bay. I told him it was all sealed up and good to go if he had any more trouble to give us a call.
He asked for his keys which I gave to him and went back to work on the job I now had in the bay. He [redacted] walked around his car inspecting it, came into the bay for the keys, drove off and never returned. He never reported any damage at that time.
I DID NOT see any damage done to his car while at out car lot. Absolutely, no damaged occurred to his car by us.
WHen he left, the headlight was sealed!
occurred while the repairs were done at out lot."
Our entire car lot, including the mechanical and detailing bays are under camera surveillance 24/7.
Great Buys Auto Sales
Initial Consumer Rebuttal /* (3000, 14, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When the car was picked up after the repair. the mechanic threw the keys and said the repairs we done and waked away, back inside.. [redacted] never looked it over at that time because it was pouring rain. He left and started for home. [redacted]. When he got out of the car it wasn't raining so he looked it over. That is when he noticed the damage. The damage is all around the headlight on the fender and bumper. This is what he worked on. Looks like he used a screwdriver to pry the headlight from the car. Could he explain how driving down the road could cause damage around the headlight and no where else on the front of the car.
Final Business Response /* (4000, 22, 2015/07/28) */
Please see attached.
Final Consumer Response /* (4200, 24, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is the response I thought I would receive from him. He obviously doesn't take much pride in his employees workmanship. He should consider hiring a certified professional and he wouldn't have these problems. [redacted]

Initial Business Response /* (1000, 9, 2016/07/04) */
This vehicle was on our car lot as a consignment vehicle and was purchased by this customer three (3) years ago. It had 2 previous owners. this customer searched out the previous owners and spoke with them directly. The vehicle has not been in...

any accident as claimed. The [redacted] is clean.
When the vehicle was purchased it included a 3 year [redacted] warranty. As we understand, all claims have been paid in full.
the first we have heard of any problems is three years after the car was purchased. we cannot be responsible for any of the problems claimed three years later.
This is a[redacted] purchased as a used vehicle
three years ago with a 3 year [redacted] warranty.
these problem are coming to us for the first time In [redacted] 2016!!!!
Initial Consumer Rebuttal /* (3000, 11, 2016/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We bought the vehicle late[redacted] 2013, making it 2.5 years ago. We contacted [redacted] when the car was at [redacted] with faulty injectors and at this time, [redacted] noted the reason we had to add a liter of oil every 5,000 kms was because both turbos were leaking. When we called [redacted], he [redacted] said this is why he made it mandatory we bought the aftermarket warranty and hung up. He states teh warranty was included in the purchase. No, we were made to pay the $[redacted]+HST to purchase this mandatory warranty. The car was never registered to the 2nd owner, no[redacted] was provided at the time of purchase, and only disclosed it was on consignment when we contacted him last month. [redacted] Warranty DID NOT cover all the repairs to the vehicle.
Final Business Response /* (4000, 13, 2016/07/11) */
July 11/16
client's rebuttal received today.
Again, your client sought out and spoke with the previous two owners of the car. Any issues would have been declared and discussed at that time. This was all done prior to purchase of car.
Client never called and complained about any issues while the 3 year [redacted] warranty was in effect. Never have we been made aware of any expenditures until mid-[redacted] 2016. As far as we know, all claims made to the warranty company have been paid in full.
[redacted]
IN [redacted] 2016 I answered a call from the wife with a story and complaint, three years after purchase, that the vehicle has a leak and water in the trunk!! [redacted]
This is a new[redacted] vehicle, purchased as a used vehicle [redacted] They want a full refund plus money they spent for repairs (when you have a full 3 year platimun warranty). [redacted]
Final Consumer Response /* (4200, 15, 2016/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]? Here is my response to the last comments.
1. I reached out to the previous owner on[redacted], never before. I have an email to confirm the conversation.
2. No declaration was ever made by the dealerships who the previous owner was and that the car was allegedly on "consignment".
3. No conversations with [redacted] prior to the purchase in[redacted] 2013.
4. Contact was made in [redacted] 2013 with [redacted] about the injectors and turbos. His response was "that's why we made the warranty mandatory" and hung up.
5. The warranty hasn't expired, it expires[redacted] of 2016.
6. Phone call from my wife was not after 3 years, we only purhcased the vehicle in[redacted] 2013.
7. Water in the trunk was caused by an improperly sealed tail light, from a previous accident, and mechanic confirmed it wasn't from manufacturing and the timeline on when it happened to accumulate that much water.
[redacted]
The dealerships response is quite clear they aren't even looking at the sales file from 2013.
Making an after market warranty mandatory with the sale of a vehicle doesn't shift any future responsibility of a dealership when they are selling a vehicle that was in an accident or has mechanical issues[redacted]
[redacted]