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This IS It Furniture Discount, Inc.

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Reviews This IS It Furniture Discount, Inc.

This IS It Furniture Discount, Inc. Reviews (7)

Initial Business Response /* (1000, 5, 2016/01/07) */
Unfortunately the manufacture warranty does not cover tears in the fabricWe decided as a reputable furniture retailer that has done business in Champaign for over years to replace the cushion cover at our cost even though it is not covered
under warrantyThis consumer has been informed that we have ordered the cushion cover and will contact him when it arrives to let him know that It is available for pick up at no cost to him

We have been in business over years and pride ourselves in great customer serviceSometimes the product the customer orders is on back order and takes longer to arrive than our turn around timeCustomer did sign the invoice which clearly states right above her signature that special
orders take 4-weeks and all sales are finalThe invoice also states that we shall not be responsible for delays from the manufacturerBottom line is the item is back ordered and is a situation beyond our controlNon the less, we would be happy to help resolve this situationWe could issue a full store credit for the amount spent $or we could even upgrade her to a nicer set that is in stock at no extra charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Damien from the store called me this afternoon and apologized for the delay and excuses presented since our December purchaseHe offered to give us store credit for another purchase/order or choose from a set that was in stock at the original price for the same sale price paid (at a 50% off sale)We ended up liking a set at a higher price point, paid the difference, and had the tables delivered hours laterThe new table set looks very nice and I'm sure we will enjoy it for many years to come.Damien seemed sincere with his care today and even offered us a nice gift card for a future purchase Thank you Damien and This is It Furniture for your resolution to this matter today.And, thank you for your help, Revdex.com of Central Illinois

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition, I would like to mention that we have proof that we don't have the merchandise .My daughter has an invoice and a voicemail from Big Mike admitting that she doesn't have the merchandise and apologizing and asking if she would like some furniture until her order arrives. American First Finance company called This is it and told them if they didn't hear from them by Monday they were going to close the account without their consent . So, the person who responded to this message is not being truthful. It was already proven that my daughter didn't receive the merchandise so American First Finance company took care of the matter not This is it . They were cruel and unprofessional to my daughter and one of customer service man, heavy weight was the same to me when I tried to talk to him in the store. Thank you for your help. American First Finance company has closed the account.

We have been in business for over 30 years and pride ourselves in customer service. I personally spoke to her and explained that our ticket shows that everything has been delivered, but I understood her concerns. I also explained that I would have a manager review this situation. After talking with...

my manager, we decided to take her word even though our invoice shows everything has been taken. We contacted American First Finance and approved a cancellation for the living room items.

Initial Business Response /* (1000, 5, 2016/03/10) */
We have been in business for over 20 years and pride ourselves on customer service. Our store policy is no cash refunds. It is clearly written on the invoice right above where this customer signed. In a situation like this where someone changes...

their mind on a purchase or a layaway we offer a couple options. The customer can choose merchandise in the amount they have paid or we can issue a store credit in the form of a gift certificate. Both of these options are available and have been offered to the consumer.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept their statement. I did not receive any merchandise, I am not returning anything to get a refund. It was a lay away, nothing was purchased, I would like to get the 150.00 back in cash. I do not want a gift certificate, or choose other merchandise. The invoice did not state anywhere regarding cash back on a layway, to my knowledge it meant no cash refunds on merchandise that was purchased and the customer wanted to return.

Initial Business Response /* (1000, 5, 2015/12/01) */
This customer purchased her furniture 3/16 and it was delivered immediately with no problems. The customer then called on 7/8 and said her recliner was broken, we picked the recliner up on 7/14 repaired it and returned it to her home.We thought...

the problem was resolved until the customer called 2 months later and said she was not satisfied with the repair.At that time the owner decided we would just get the customer a new recliner.I called the customer and informed her we would get her a new recliner but she would have to bring her old recliner to our store and pick up the new one or we would charge her $50 to redeliver.The customer was not happy but she agreed to this arrangement. We had to order her a new recliner and it was out of stock so it took 10 weeks to come in. As soon as we received her chair I called her and told her it was in and that she could swap it out anytime or we would bring it to her for $50. The customer became very irate and said we will see about that and hung up on me. I have not heard from the customer since until I received the complaint letter from your organization. We have gone above and beyond by getting this customer a new recliner after picking up and repairing and returning her chair once already. The manufacturers warranty clearly states that transportation of a damaged or defective piece of furniture is the responsibility of the consumer not the retailer. We have been in business 28 years and pride ourselves in our customer service and repeat business from satisfied customers,but this customer is making life difficult. We will be glad to pick up her chair and bring her new one out if that will make her happy but I would like to reiterate that we have already went above and beyond what is required by the manufacturer and our own policies for this customer.

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Address: 245 S. Mattis, Champaign, Illinois, United States, 61821

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