Thom H. Wadlund, Jr. Agency

Below is a timeline of the original contact from the customer regarding her return request Please note that most recent is at the top and the initial contact is at the bottom of this:12/Customer called in and *** spoke with her and customer was not pleased with refund amount. I
called her back and had to leave a message, so I followed up with an email. Here is a link for our return policy on our website: *** Directly below in italics is the email I sent her since I could not reach her by phone: Good morningI am sorry that I missed you this morning and had to leave a messageI thought it would be helpful to explain your refundThe restock fee for the double roll was percent of $which is the cost of the double rollThat equals $and then the shipping back to the distribution center was $12.00. The restock fee is charged by all our distribution centers and can range from percent to percentWe do not charge more than percent regardless of what the distribution center charges usI understand that sometimes, wallpaper may look somewhat different from what you see onlineThat is why a sample is always helpful when selecting wallpaperI have ordered samples myself whenever I am in doubt, because many things can change how the wallpaper will look in the space you plan to use it inLighting is also an important factor as well as the surrounding decorI am including a link to our return policy on our website: *** I have also included below the initial return instructions that *** emailed you at the time the return was requested. Oct 11, 3:14pm*** *** Wrote Thank you for contacting us regarding your returnYou will be receiving a label in the mail within the next 7-business daysPlease repackage the unopened paper--you can use the same packaging that you received the paper in if you wish--along with a copy of the packing listPlease mark the above RA number( RA#*** )boldly on the outside of the packagePlace the label on the package over the old shipping label and then drop at your local UPS or Fed Ex drop box (whichever applies according to the label you receive)You will want to keep a copy of the label for your records as it provides the tracking numberYou can call or email the tracking # so I can add it to your account notes, if you likeOnce the paper is returned, you will receive a credit on the same credit card you used to make your purchase less a percent restocking fee and shipping charges associated with the return of your paperThis whole process can take up to daysIf you have any questions, please let me know.Customer viewed on Oct @ 3:pm *** started the conversationOct 11, 3:02pmI have received the order below, but is not exactly what I want, and would like to return it, the box has been open but the roll of paper is intactCould you please help me with instruction on the return