Thomas A. King DDS

Complaint: [redacted] I am rejecting this response because:As my initial complaint stated, Santa Fuel cancelled my contract before renewal date unbeknown to meHad I not called for my annual cleaning I wouldn't of known they did thisAlso, as I stated Donna T [redacted] informed me during the scheduling of my cleaning they would reinstate for the cleaning but would not renew come September 1st,I did not have a need for heat until October when the issue with hitting the reset button began, which was months after cleaning was doneAs my contract was paid for until September 1,it should not of been just cancelled without notifying me and I should of been giving the option to renew contract as well by going to automatic delivery which I was not given eitherFirst, MrR [redacted] states in his response that Santa Fuel has the right to not give or renew a contract but then also states in his response that they would renew contract if I changed to automatic deliveryVery contradicting response Sincerely, [redacted]

Dear Mr [redacted] ,I am sorry that you are experiencing issues with our companyI can promise you that "scamming" customers has NEVER been a practice at Santa and never will beWe have been serving the local community for over 75-years because we provide comfort our customers can count on through exceptional oil delivery and timely service.I am not here to debate your version of the events vsmy technicians version of the events, that debate would bear no resultsWhile I feel that Santa should be entitled to some compensation for the work that we performed as it was work not covered by a service agreement, I am going to do as you have requested and remove the charge from your account.You are under no contract with Santa, you are free to take your business to which ever company you would like to useAt this point I believe that it is probably best that we do not continue to do business togetherThere is a level of distrust on both sides that should not existI will close your account effective todayIf you have any issues with this or would like to discuss the service call or my decision to close your account I would be happy to speak to you at any timeI can be reached at ###-###-####.Sincerely,Peter R [redacted]

Complaint: [redacted] I am rejecting this response because:The standards of truth, and responsibily have been decimatedBusiness, Government, have abandoned the individual except as a source for further profitThe reality is I terminated my relationship with Santa months ago The fill pipe had another companies labeled to prevent such an occuranceThis delivery was POACHING an unexpecting individual and profiting from it! A erroneous delivery was made ,I'm the fool as I paid an amount that Santa still makes a profit given the largasse of their purchasing powerI tried to do the right thing by making a paymentThis is a paultry sum of gallons This is all preventable given the fact that the contact with Santa ends on June as indicated in the original acceptance of said contractSanta violated that contract by making a fuel delivery without informing said recipientIt is a sad commentery when reputable companies change their standards and join the descent of quality standards , resulting in loss of Truth and Responsibility .Disappointed again [redacted]

Mr [redacted] and I spoke on Friday and worked this issue outI believe that we are both pleased with the outcomeI would be happy to continue to address this issue if Mr [redacted] still has an issue with us.Sincerely,Peter R [redacted]

I am very surprised to receive this reply from Mr***I personally spoke to him on the phone on November 27th and we had a very cordial discussion about the delivery and I offed Mr*** a price for the fuel, a price that was discounted to be lower than the rate Mr*** is currently paying with his existing fuel provider, and Mr*** accepted my offer and even provided me with his credit card number to pay the balance at that timeAs I stated in my initial reply to this complaint that I was surprised by this complaint because Mr*** and I had come to an agreement, an agreement that Mr*** now seems like he would like to change.Our records indicate that Mr*** contacted our office on July 7th and spoke to a CSR agent who notes that the customer called to "cancel their service plan" which had just renewed effective July 1stThe CSR does not indicate that the customer wanted to close their account, only to cancel the service plan which she did and the charge was removed from the accountI understand that this could have been a miss-communication between us and the customer and I explained that to Mr*** when we spokeCustomers often elect to not renew their service plans and still maintain oil delivery, we still service these accounts, only now we perform service on a time & material basis, so the cancelling of the service plan did not throw up a red flag here indicating that Mr*** was actually closing his account and not just cancelling the service plan.Santa has a long history of doing the right thing for our customers, we pride ourselves on our reputationThis is a gallon delivery, fuel that Mr*** will use to heat his homeWe offered Mr*** a compromise on the price for these gallons and Mr*** accepted and paidI would like to see Mr*** honor our agreement, but if he elects not to I will credit him the $we are talking about here and refund the money to him.Sincerely,Peter R***President Santa Fuel

Santa honored the terms of *** ***'s service agreement and performed the tuthat is included in the service agreementThe agreement is now expired and Santa has elected not to renew this agreement*** ***'s account had been closed as an "inactive" accountThe last time Santa delivered fuel to *** *** was December 1, I am unclear what the issue we are trying to settle on? *** *** had a service agreement...she contacted Santa for a tune up and that tune up was provided*** ***'s service agreement has now expired and Santa has elected not to renew itIf *** ***'s issue is that she did not receive a notice of the discontinuation of her service agreement I would be happy to send her notification todaySanta honored the agreement that was in place at that time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr. [redacted],I am sorry that you are experiencing issues with our company. I can promise you that "scamming" customers has NEVER been a practice at Santa and never will be. We have been serving the local community for over 75-years because we provide comfort our customers can count on through...

exceptional oil delivery and timely service.I am not here to debate your version of the events vs. my technicians version of the events, that debate would bear no results. While I feel that Santa should be entitled to some compensation for the work that we performed as it was work not covered by a service agreement, I am going to do as you have requested and remove the charge from your account.You are under no contract with Santa, you are free to take your business to which ever company you would like to use. At this point I believe that it is probably best that we do not continue to do business together. There is a level of distrust on both sides that should not exist. I will close your account effective today. If you have any issues with this or would like to discuss the service call or my decision to close your account I would be happy to speak to you at any time. I can be reached at ###-###-####.Sincerely,Peter R[redacted]

Complaint: [redacted]
I am rejecting this response because:I find it quite  evident the d  attitude of Mr R[redacted]. There is acknowlegdement I cancelled my contract with Santa fuel on July 7, 2015. It is pure semantics, I cancelled ALL further  oil deliveries and service contract at that time. I Switched to another oil company.  As I related in my previous correspondence, There is a paradign shift away  from TRUTH and Responsibility that is seen all too common. The [redacted] Corporation  can be cited as an example. I suggest Mr R[redacted] carefully review the facts. His company Poached my oil tank and delivered oil  to a NON customer. The oil fill pipe  was clearly labeled with another oil company  identification... Santa oil WILLFULLY chose to ignore that  evidence.    I believe in doing the Right thing, this is a lesson one should take to heart.   Honesty and doing  the right should be the standard. not  something  to  be practiced  if it is self serving. Business have become adept at spinning  Untruths. If you change a critical fact everything that follows suits your needs, but  does not coincide with reality. Review the absolute facts, the conclusion becomes crystal clear and irrefutable.
Sincerely,
[redacted]

Question I have for [redacted] is does she currently have heat today? If she does not have heat I would be happy to send a service person to her home to help her restore her heat. If she currently has heat, I am not sure what the issue is. Santa has the right to not renew [redacted]'s service...

agreement with Santa, and have chosen to do so. That is not to say that we will not service [redacted] if she requires service, we would be happy to provide her service on a time and material basis. Should [redacted] like to have a service agreement with Santa, we would be happy to provide her that service as well but [redacted] would be required to be on automatic delivery for us to provide her with a service agreement. As [redacted] is well aware from her past experience as a Santa employee an unit can go off on reset for a number of reasons. I find it difficult to see how [redacted] can say the reason she needs to press her reset button is due to the tune-up performed on her unit, I would assume that [redacted] has turned her heat on since the tune-up was performed and that the unit has provided her with heat. If this is true than the unit was working when the technician left her home and that any issue that she is currently having needs attention, but it is an issue that did not exist when the tune-up was performed. Again, if [redacted] has had no heat since the date of her tune-up I want to know about this an I will send a technician, but if she has had heat and the issue has developed after the time of our service, we would certainly help [redacted] on a time and material basis, but that issue is not related to our tune-up.

Complaint: [redacted]
I am rejecting this response because: The purpose of my complaint is to inform the Revdex.com as well as other consumers that Santa Fuel lacks goodbusiness ethics. Again, as stated in my initial complaint, 1) Santa Fuel cancelled my paid service contract before renewal date unbeknown to me & had I not called for my annual cleaning I wouldn't of known. 2) Santa fuel chose not to renew my annual contract, again unbeknown to me had I not called for my annual cleaning  and was informed at that point. 3) I called for a service issue after cleaning was performed and it took 2 days to get a response from Santa Fuel potentially leaving me without heat for 2 days. 4) Mr. Russell's initial response states Santa fuel chose not to renew contract then next sentence states I could renew contract if I go on automatic delivery which is a contradicting statement. 5) Mr. Russell states my last delivery was December 1,2015 which is correct. I do not burn a lot of oil and this past winter was very mild which led to me burning a lot less oil for the year. I feel any consumer should be notified and given the option to remain a customer and not just cancelled and not be advised. Had I been given the option to continue with a contract by switching to automatic delivery I would have elected to do so as the technician who has performed my annual cleaning for years now is a very good. The handling of my account was in poor practice and therefore I wouldn't want to remain with a company who treats their customers like this.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As my initial complaint stated, Santa Fuel cancelled my contract before renewal date unbeknown to me. Had I not called for my annual cleaning I wouldn't of known they did this. Also, as I stated Donna T[redacted] informed me during the scheduling of my cleaning they would reinstate for the cleaning but would not renew come September 1st,2016. I did not have a need for heat until October 27 when the issue with hitting the reset button began, which was 2 months after cleaning was done. As my contract was paid for until September 1,2016 it should not of been just cancelled without notifying me and I should of been giving the option to renew contract as well by going to automatic delivery which I was not given either. First, Mr. R[redacted] states in his response that Santa Fuel has the right to not give or renew a contract but then also states in his response that they would renew contract if I changed to automatic delivery. Very contradicting response.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The...

standards of truth, and responsibily have been decimated. Business, Government,  have abandoned the individual except as a source for further profit. The reality is I terminated  my relationship with Santa   months ago.  The fill pipe had another companies  labeled to prevent such an occurance. This  delivery was POACHING an unexpecting individual and  profiting from it!  A erroneous  delivery was made ,I'm the fool as I paid an amount that  Santa still makes a profit given the  largasse of their purchasing power. I tried to do the right thing by making a payment. This is a paultry sum of 33 gallons.  This is all preventable given the fact that the contact with Santa ends on June 30 2015  as indicated in the original acceptance of said contract. Santa violated that contract by  making a fuel delivery without informing  said recipient. It is a sad commentery  when  reputable companies change their standards and join the  descent of quality standards , resulting in loss of  Truth and Responsibility .Disappointed again
[redacted]

Mr. [redacted] and I spoke on Friday and worked this issue out. I believe that we are both pleased with the outcome. I would be happy to continue to address this issue if Mr. [redacted] still has an issue with us.Sincerely,Peter R[redacted]