Thomas Accounting & Income Tax Service, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** We have been so kind and patient in all of this, and I am unsure why Subaru of ClearLake continues to patronize and skirt the obvious issue at handWe have personally reached out twice to the General Manager, Casey N*** since the last complaint, explaining to him that I have pictures that I would like to share with him, of the car on their property, showing the damageI also told him that, since I am the buyer, I would like to speak with him personally so that we can better understand each other, and so that I can fill in some of the gaps for him, offering him some clarity He has not responded In all of this, I have yet to mention that the advertisement they posted on their *** had many features/details listed about the car, of which I have made no complaint I was extremely disappointed to find out that car does not have power seats, does not have an *** *** does not have leather seats, and did not come with an owners manual of any kind--just to name a few. I'm an honest person, and am not lying about the damage on this car The pictures I've attached prove and show that the damage existed PRIOR to them selling it to me After the car was delivered to me, the salesman, *** *** even admitted to me that he knew about the damage but didn't think it was significant enough to mention--I have this on record I also have on record, me asking him time and time again to tell me about ANY and ALL damage on the vehicle, as I didn't want there to be any surprisesHe sent me pictures of tiny rock nicks on the hood that were five thousand times smaller than the damage that this complaint is about I find this curious He assured me that he showed me everything that was wrong, and said, other than the rock nicks that he sent me pics of, the car was "pristine" These are not high resolution photos, but when one looks closely, the damage IS thereAlso, it is important to mention--the video that the GM is referring to and is looking at, is not high resolution, was filmed in the evening, AND the videographer was moving so quickly around the car, there is NO WAY for anyone to detect this damage from that video You need a still photo, or a slower, brighter, high quality video to show it.I have included close up pictures from now, as a point of reference, as well as a couple of pictures from a slightly older ad that was never shown to me They had this car in their possession for quite some time, and updated their pictures/ad which only showed the opposite side of the car when I found it Please note that the damage on the black spoiler has grooves in it that run in the same direction as the paint damage I am going to assume that the GM has not seen the photos I'm including from his dealership and has only seen the other ones from the other side I trust this will clear the matter up. About the pics: *** this photo shows that with the right angle and lighting the damage can appear to be less than it isI have photos of the car standing back away from it and the damage gets washed out in a photo that is not high-res*** middle of the road close up I have photos that show the damage in more detail, and photos that show less detail.*** *** ** *** *** note the subaru sign on the side of the bldg i've circled the damage...look closely and you will see the damage on the black spoiler too use the first two for point of reference.last photo--shows the paint damage, cloudy day, dark photo--black is washed out/little contrast, makes it a good example as to why no one would be able to detect the damage in a MOVING video of the same or lesser quality.the closer you get, obviously, the better you can see the damage And if a flash is used, the damage is VERY clear Thus the further away one is, and without a flash, the more one has to look closely I have many more photos I would be happy to share I'm limited as to how many I can attach on the Revdex.com ***.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
In fact, the information provided by the dealer is not true.  They were trying to trick me to buy additional $3,500 service, which I do not need. After I realized their trick, I simply asked them to honor the deal that they promised. Now, I simply ask them to honor this deal to resolve this case. The deal, as described in the email below, was for a Subaru 2016 premium Forster (MSRP of $27,559), the drive out price is $23,350.49 for me after the discount. I will finance with the dealership and they offered an APR of 1.3% last time after checking my credit record.
Regards,Mike====================================================================...⇄ from the dealer From: Lithia Subaru of Clear Lake [mailto:[email protected]]
Sent: Wednesday, December 30, 2015 8:03 PM
To: [email protected]
Subject: Dallas from Subaru of Clear Lake
On stock number
[redacted] with an MSRP of $27,559 your out the door estimate will be $23,350.49.
The conditions of this deal are that you must finance with the dealership and
you must be here by 9 am on 12/31/15. If you are here after 10 am this deal
will be null and void and this deal can not be extended.

 


 


Dallas
H[redacted]
Product Specialist
Subaru of Clear Lake
281 791-9350 Main
912 308-5353 Cell
clearlakesubaru.com
---Please Do
Not Delete--- lTaskID=[redacted];
 









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After reviewing both pictures and video, the vehicle did not have the damages indicated in the customers estimate prior to leaving our premises. Pictures and video were taken before and after the vehicle was loaded on transport vehicle arranged by the customer. Customers estimate of damage...

was just under $800 and as a goodwill gesture we have offered $400 toward the repair.

I regret that Ms. [redacted] had a negative experience with our company. I know that major purchases can be very stressful when expectations are not met. I would like to outline the situation from Subaru of Clear Lake's perspective.Ms. [redacted] purchased her vehicle from our company 100% over the phone and...

thru the mail. However, two representatives of Ms. [redacted], on two separate occasions came to our premises to inspect the vehicle during the transaction. Representative#1 drove and inspected the vehicle for over 1 hour. The only thing that he mentioned was that the detailing was not up to his standards, so we promptly re detailed the vehicle. One week or so later representative#2 thoroughly videotaped and inspected the vehicle for a period of more than one hour. Representative#2 then communicated the condition of the vehicle to Ms. [redacted] and upon her approval representative #2 left with the vehicle. According to representative #2 he was taking the vehicle to a third representative who was to drive the vehicle to Ms. [redacted]. One week and over 2000 miles after the transaction Ms. [redacted] contacted us regarding her complaints with the vehicle. Because of the distance that the vehicle was driven, prior inspections performed by Ms. [redacted]'s representatives, inspections performed by our dealership, the vehicle passing through at least two individuals before getting to Ms. [redacted], Subaru of Clear Lake is declining to  participate in any repairs.

Sent: Monday, January 11, 2016 2:52 PM To: drteam Subject: ID# [redacted] Response   Dispute Resolution Team,   In response to the complaint filed by Mr. [redacted], he was in fact offered the discount of $6000 but refused to finance with our lending institution as required for the special...

offer.  Best Regards,   Casey N[redacted] General Manager Subaru of Clear Lake

Lending rates change from month to month. Extended warranties and aftermarket products are not required to obtain lower interest rates. [redacted] warranty has been cancelled and his lienholder should receive the refund within the 6week time frame. There was clearly a miscommunication...

and we will use this opportunity to improve our communication. We regret that this situation escalated to this level and apologize for the miscommunication. We take customer satisfaction very seriously and wish to maintain a good relationship with [redacted] Please contact me directly so that I can reconcile the situation. Casey N[redacted]General ManagerSubaru of Clear Lake