Question I have for [redacted] is does she currently have heat today? If she does not have heat I would be happy to send a service person to her home to help her restore her heatIf she currently has heat, I am not sure what the issue isSanta has the right to not renew [redacted] 's service agreement with Santa, and have chosen to do soThat is not to say that we will not service [redacted] if she requires service, we would be happy to provide her service on a time and material basisShould [redacted] like to have a service agreement with Santa, we would be happy to provide her that service as well but [redacted] would be required to be on automatic delivery for us to provide her with a service agreementAs [redacted] is well aware from her past experience as a Santa employee an unit can go off on reset for a number of reasonsI find it difficult to see how [redacted] can say the reason she needs to press her reset button is due to the tuperformed on her unit, I would assume that [redacted] has turned her heat on since the tuwas performed and that the unit has provided her with heatIf this is true than the unit was working when the technician left her home and that any issue that she is currently having needs attention, but it is an issue that did not exist when the tuwas performedAgain, if [redacted] has had no heat since the date of her tuI want to know about this an I will send a technician, but if she has had heat and the issue has developed after the time of our service, we would certainly help [redacted] on a time and material basis, but that issue is not related to our tune-up
Complaint: [redacted] I am rejecting this response because:I find it quite evident the d attitude of Mr R [redacted] There is acknowlegdement I cancelled my contract with Santa fuel on July 7, It is pure semantics, I cancelled ALL further oil deliveries and service contract at that timeI Switched to another oil company As I related in my previous correspondence, There is a paradign shift away from TRUTH and Responsibility that is seen all too commonThe [redacted] Corporation can be cited as an exampleI suggest Mr R [redacted] carefully review the factsHis company Poached my oil tank and delivered oil to a NON customerThe oil fill pipe was clearly labeled with another oil company identificationSanta oil WILLFULLY chose to ignore that evidence I believe in doing the Right thing, this is a lesson one should take to heart Honesty and doing the right should be the standardnot something to be practiced if it is self servingBusiness have become adept at spinning UntruthsIf you change a critical fact everything that follows suits your needs, but does not coincide with realityReview the absolute facts, the conclusion becomes crystal clear and irrefutable Sincerely, [redacted]
Question I have for [redacted] is does she currently have heat today? If she does not have heat I would be happy to send a service person to her home to help her restore her heatIf she currently has heat, I am not sure what the issue isSanta has the right to not renew [redacted] 's service agreement with Santa, and have chosen to do soThat is not to say that we will not service [redacted] if she requires service, we would be happy to provide her service on a time and material basisShould [redacted] like to have a service agreement with Santa, we would be happy to provide her that service as well but [redacted] would be required to be on automatic delivery for us to provide her with a service agreementAs [redacted] is well aware from her past experience as a Santa employee an unit can go off on reset for a number of reasonsI find it difficult to see how [redacted] can say the reason she needs to press her reset button is due to the tuperformed on her unit, I would assume that [redacted] has turned her heat on since the tuwas performed and that the unit has provided her with heatIf this is true than the unit was working when the technician left her home and that any issue that she is currently having needs attention, but it is an issue that did not exist when the tuwas performedAgain, if [redacted] has had no heat since the date of her tuI want to know about this an I will send a technician, but if she has had heat and the issue has developed after the time of our service, we would certainly help [redacted] on a time and material basis, but that issue is not related to our tune-up
Complaint: [redacted] I am rejecting this response because:I find it quite evident the d attitude of Mr R [redacted] There is acknowlegdement I cancelled my contract with Santa fuel on July 7, It is pure semantics, I cancelled ALL further oil deliveries and service contract at that timeI Switched to another oil company As I related in my previous correspondence, There is a paradign shift away from TRUTH and Responsibility that is seen all too commonThe [redacted] Corporation can be cited as an exampleI suggest Mr R [redacted] carefully review the factsHis company Poached my oil tank and delivered oil to a NON customerThe oil fill pipe was clearly labeled with another oil company identificationSanta oil WILLFULLY chose to ignore that evidence I believe in doing the Right thing, this is a lesson one should take to heart Honesty and doing the right should be the standardnot something to be practiced if it is self servingBusiness have become adept at spinning UntruthsIf you change a critical fact everything that follows suits your needs, but does not coincide with realityReview the absolute facts, the conclusion becomes crystal clear and irrefutable Sincerely, [redacted]