I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no offer to have the vehicle inspected prior to the purchase nor was I allowed to do so with my mechanic. I did not drive the vehicle off the lot, the salesman drove it to a service station, as there was a limited amount of fuel and the low fuel indicator was illuminated. The vehicle was previously needing a battery charge before I arrived back to the dealership and had been running for an unspecified am out of time. I did not select this vehicle, I selected a Ford Explorer. Afterwards, I was given the opportunity to drive the vehicle less than a mile away from the dealership back to the dealership. The vehicle was sold with an open recall and that was not disclosed prior to the purchase. It is my understanding, that a dealership is not to sell a vehicle that has an open safety recall. If this vehicle was serviced by a local dealer, the recall was never performed for the VSA brake assistance. The recall bulletin was published in March 2013 and I purchased this vehicle in November 2013, giving plenty of time to fix, repair or have proper servicing. In my opinion, this is a possible product liability law violation, by placing this vehicle back into the market for purchase without due diligence.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
As we have discussed with Ms. [redacted] last fall and a fact that she knew before purchase, this vehicle was purchased As-Is and she was advised of this fact several ways and asked to have the vehicle inspected before purchase. Also, while it was not required...as near as I can rememeber from our...
discussions with Ms. [redacted] last fall our records indicated that it was taken to the local Honda dealer for a recall check before her purchase.
With the recall concern Independent Used Car Retailers have no control over factory recalls. Any concerns over a recall should be addressed with the local dealer for that make.
Thank you for forwarding Ms. [redacted] concerns. Please find attached documents from Ms. [redacted] purchase that will address her claims.
1. The Buyers Order is clearly marked As-Is with Ms. [redacted] signature.
2. The Buyers Guide is also clearly marked As-Is with Ms. [redacted] signature confirming receipt.
3. A As-Is notice from Ride Today asking that the guest carefully inspects the vehicle before completing purchase.
4. Delivery Confirmation showing that "nothing promised at time of purchase" signed by Ms. [redacted].
5. A Carfax report detailing where Ride Today took this Honda Pilot to [redacted] for a checkup on 9/27/2013 which would include a Recall Check as all manufacturers require new car dealers to do. This Service was performed at [redacted] before Ms. [redacted] purchased the vehicle in November 2013.
6. The Carfax currently reports that only one recall is open on this vehicle and it was issued on 9/3/2014, ten months after her purchase.
7. From our website: "Because Ride Today vehicles are sold CHEAP at ABSOLUTE LOWEST PRICES TO THE PUBLIC, they are sold AS-IS. We do not recondition these vehicles. Some options may not work. There may be mechanical problems that need to be addressed by the buyer. It is the BUYER's responsibility to thoroughly inspect these vehicles before making a purchase. Vehicles that are sold AS-IS are not returnable and carry no warranty."
As we stated before, Independent Used Car dealers have no responsibility to take vehicles for recall checks, however we actually did that on 9/27/2013 a little over a month before her purchase. Again, not required at all... but it was done (see attached Carfax). Also, the only current recall that is due on this vehicle was not issued until well after her purchase.
This vehicle was clearly purchased As-Is and Ride Today fulfilled all obligations to Ms. [redacted] at the time of purchase as these documents show. Any vehicle approaching 175,000 miles as this car happens to be will need maintenance and repairs. This is normal and expected and part of the lifecycle of any equipment. Ride today even posts this information in several places on our website asking guests to fully inspect their purchase beforehand and we even have notices in the showroom reminding everyone of the As-Is nature of our product and how we sell them this way so each guest can decide for themselves how much more to invest in repairs.
Again, as offered last fall...if Ms. [redacted] wants to trade, we will work with her and make her the best offer we can to help her find a vehicle that is newer and would hopefully require less maintenance for now.
We appreciate that Ms. [redacted] is disappointed in her vehicle and her concerns over recalls. The facts remain that even without any requirement to do so, Ride Today took this vehicle to the local Honda dealer before her purchase and there are not currently any open recalls on this vehicle that are before her purchase. The only existing recall was posted in September 2014, way after purchase.
Respectfully,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing to respond to the message that was sent by Mr.
[redacted]. No offer was ever made to me. The original salesman, Mr. [redacted],
suggested after calling back with the first repair within days of purchase,
that I purchase a new car to possibly absorb the loan amount of the Honda
Pilot. If I am correct in my logic, this would add to the price of the new
vehicle/loan. A new car with an average price of $25,000 (without tags, title,
license, and processing fee) plus the loan that was originated for the Honda
Pilot would be an excess of $37,000. I would be “upside down” further in
equity, making this purchase unattainable. It is not my desire to be in debt in
such a large amount for a vehicle and to raise my estimated payments well over
$300 per month.
Recall Information:
NHTSA RECALL
NUMBER: [redacted]
MFR CAMPAIGN
ID: [redacted]
CAMPAIGN
DESCRIPTION: VSA ECU MALFUNCTION
RECALL DATE: 03/13/2013
SUDDEN INADVERTENT
BRAKING, ESPECIALLY WITHOUT ILLUMINATION OF THE BRAKE LIGHTS, MAY INCREASE THE
RISK OF A VEHICLE CRASH.
[redacted]
Report Receipt Date: MAR 14, 2013
NHTSA Campaign Number: [redacted]
Component(s): SERVICE BRAKES, HYDRAULIC , TRACTION CONTROL SYSTEM
Sent on 03 14 2013 Expires on 03 28 2013
From American Honda Parts & Service Division, Campaign
Administration Subject Stop Sale/Safety Recall: 2005 Pilot VSA Malfunction
DATE: March 14, 2013
TO: All Honda Sales, Service & Parts Managers and
Personnel FROM: American Honda Parts & Service Division, Campaign
Administration
RE: Stop Sale/Safety Recall: 2005 Pilot VSA Malfunction
Today, March 14, 2013, American Honda will notify NHTSA of a
Stop Sale order and Safety Recall for some 2005 Pilot units. Any used units in dealer stock must be
repaired per S/B 13-026: Safety Recall: VSA System Unexpectedly Activates prior
to sale. Refer to VIN Inquiry to determine which units in your inventory
are affected. American Honda Motor Co. expects to begin customer notification
in mid-April 2013. Note: Affected
vehicles should not be sold until the repair has been performed. Should an
unrepaired vehicle cause any injury or damage because of the required recall
repair, the dealership will be solely responsible to the damaged party, and
will be required to defend and indemnify American Honda for any resulting
claims.
Basic Problem A malfunction in the VSA system may cause the
brake assist feature to activate unexpectedly.
Campaign Information All affected vehicles require repair of
the VSA control unit connector; some vehicles will also require inspection of
the G302 ground clamp bolt. Please refer to iN VIN status inquiry to determine
which repair applies to a particular vehicle.
Parts Information Parts to support this recall including
harness repair kits and tools will be available for order as of March 16, 2013.
Warranty and Repair Information
Warranty and repair information will be detailed in S/B 13-026, which will be
posted to ISIS on March 16, 2013.
I took the vehicle to [redacted] Honda to perform the first
recall repair in June 2014, at their earliest appointment time. At that time, no recall service had been done to repair/replace the VSA System. I received the recall information letter in
late May early June of the same year.
Prior to the day of the visit to purchase a vehicle from
Ride Today, I had never been on the website. I was verbally reassured that I would
have no problems with this vehicle, “It’s a Honda”. Still hesitant, because of
the mileage, I was encouraged and agreed to purchase a service warranty. When
asking questions of the said warranty, I asked would everything be covered, I
was assured everything would be, from electrical to motor. I later found out
that this was incorrect and did not cover many things that I was assured it
would cover. Had I known that this warranty only covered up to the amount paid ($3,000),
I could have easily paid for repairs by other means.
Ride Today sells used vehicles on an As Is basis only. All guests not only receive the appropriate As Is notices but also a statement from our company making it clear that we suggest that each guest have the vehicle inspected by their own technician since we do not check over these vehicles or...
recondition. State Inspection is all each Ride Today car receives. This way each buyer may decide on their own how much reconditioning or repairs make sense for them. With the clear As Is nature of our business, there is nothing more that we may do other than suggest that they have the car looked at with one of our repair partners to see how much they may make the repair for. Please contact [redacted] at [redacted] and he will schedule a time to inspect the car and provide a repair estimate.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no offer to have the vehicle inspected prior to the purchase nor was I allowed to do so with my mechanic. I did not drive the vehicle off the lot, the salesman drove it to a service station, as there was a limited amount of fuel and the low fuel indicator was illuminated. The vehicle was previously needing a battery charge before I arrived back to the dealership and had been running for an unspecified am out of time. I did not select this vehicle, I selected a Ford Explorer. Afterwards, I was given the opportunity to drive the vehicle less than a mile away from the dealership back to the dealership. The vehicle was sold with an open recall and that was not disclosed prior to the purchase. It is my understanding, that a dealership is not to sell a vehicle that has an open safety recall. If this vehicle was serviced by a local dealer, the recall was never performed for the VSA brake assistance. The recall bulletin was published in March 2013 and I purchased this vehicle in November 2013, giving plenty of time to fix, repair or have proper servicing. In my opinion, this is a possible product liability law violation, by placing this vehicle back into the market for purchase without due diligence.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
As we have discussed with Ms. [redacted] last fall and a fact that she knew before purchase, this vehicle was purchased As-Is and she was advised of this fact several ways and asked to have the vehicle inspected before purchase. Also, while it was not required...as near as I can rememeber from our...
discussions with Ms. [redacted] last fall our records indicated that it was taken to the local Honda dealer for a recall check before her purchase.
With the recall concern Independent Used Car Retailers have no control over factory recalls. Any concerns over a recall should be addressed with the local dealer for that make.
Thank you for forwarding Ms. [redacted] concerns. Please find attached documents from Ms. [redacted] purchase that will address her claims.
1. The Buyers Order is clearly marked As-Is with Ms. [redacted] signature.
2. The Buyers Guide is also clearly marked As-Is with Ms. [redacted] signature confirming receipt.
3. A As-Is notice from Ride Today asking that the guest carefully inspects the vehicle before completing purchase.
4. Delivery Confirmation showing that "nothing promised at time of purchase" signed by Ms. [redacted].
5. A Carfax report detailing where Ride Today took this Honda Pilot to [redacted] for a checkup on 9/27/2013 which would include a Recall Check as all manufacturers require new car dealers to do. This Service was performed at [redacted] before Ms. [redacted] purchased the vehicle in November 2013.
6. The Carfax currently reports that only one recall is open on this vehicle and it was issued on 9/3/2014, ten months after her purchase.
7. From our website: "Because Ride Today vehicles are sold CHEAP at ABSOLUTE LOWEST PRICES TO THE PUBLIC, they are sold AS-IS. We do not recondition these vehicles. Some options may not work. There may be mechanical problems that need to be addressed by the buyer. It is the BUYER's responsibility to thoroughly inspect these vehicles before making a purchase. Vehicles that are sold AS-IS are not returnable and carry no warranty."
As we stated before, Independent Used Car dealers have no responsibility to take vehicles for recall checks, however we actually did that on 9/27/2013 a little over a month before her purchase. Again, not required at all... but it was done (see attached Carfax). Also, the only current recall that is due on this vehicle was not issued until well after her purchase.
This vehicle was clearly purchased As-Is and Ride Today fulfilled all obligations to Ms. [redacted] at the time of purchase as these documents show. Any vehicle approaching 175,000 miles as this car happens to be will need maintenance and repairs. This is normal and expected and part of the lifecycle of any equipment. Ride today even posts this information in several places on our website asking guests to fully inspect their purchase beforehand and we even have notices in the showroom reminding everyone of the As-Is nature of our product and how we sell them this way so each guest can decide for themselves how much more to invest in repairs.
Again, as offered last fall...if Ms. [redacted] wants to trade, we will work with her and make her the best offer we can to help her find a vehicle that is newer and would hopefully require less maintenance for now.
We appreciate that Ms. [redacted] is disappointed in her vehicle and her concerns over recalls. The facts remain that even without any requirement to do so, Ride Today took this vehicle to the local Honda dealer before her purchase and there are not currently any open recalls on this vehicle that are before her purchase. The only existing recall was posted in September 2014, way after purchase.
Respectfully,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing to respond to the message that was sent by Mr.
[redacted]. No offer was ever made to me. The original salesman, Mr. [redacted],
suggested after calling back with the first repair within days of purchase,
that I purchase a new car to possibly absorb the loan amount of the Honda
Pilot. If I am correct in my logic, this would add to the price of the new
vehicle/loan. A new car with an average price of $25,000 (without tags, title,
license, and processing fee) plus the loan that was originated for the Honda
Pilot would be an excess of $37,000. I would be “upside down” further in
equity, making this purchase unattainable. It is not my desire to be in debt in
such a large amount for a vehicle and to raise my estimated payments well over
$300 per month.
Recall Information:
NHTSA RECALL
NUMBER: [redacted]
MFR CAMPAIGN
ID: [redacted]
CAMPAIGN
DESCRIPTION: VSA ECU MALFUNCTION
RECALL DATE: 03/13/2013
SUDDEN INADVERTENT
BRAKING, ESPECIALLY WITHOUT ILLUMINATION OF THE BRAKE LIGHTS, MAY INCREASE THE
RISK OF A VEHICLE CRASH.
[redacted]
Report Receipt Date: MAR 14, 2013
NHTSA Campaign Number: [redacted]
Component(s): SERVICE BRAKES, HYDRAULIC , TRACTION CONTROL SYSTEM
Sent on 03 14 2013 Expires on 03 28 2013
From American Honda Parts & Service Division, Campaign
Administration Subject Stop Sale/Safety Recall: 2005 Pilot VSA Malfunction
DATE: March 14, 2013
TO: All Honda Sales, Service & Parts Managers and
Personnel FROM: American Honda Parts & Service Division, Campaign
Administration
RE: Stop Sale/Safety Recall: 2005 Pilot VSA Malfunction
Today, March 14, 2013, American Honda will notify NHTSA of a
Stop Sale order and Safety Recall for some 2005 Pilot units. Any used units in dealer stock must be
repaired per S/B 13-026: Safety Recall: VSA System Unexpectedly Activates prior
to sale. Refer to VIN Inquiry to determine which units in your inventory
are affected. American Honda Motor Co. expects to begin customer notification
in mid-April 2013. Note: Affected
vehicles should not be sold until the repair has been performed. Should an
unrepaired vehicle cause any injury or damage because of the required recall
repair, the dealership will be solely responsible to the damaged party, and
will be required to defend and indemnify American Honda for any resulting
claims.
Basic Problem A malfunction in the VSA system may cause the
brake assist feature to activate unexpectedly.
Campaign Information All affected vehicles require repair of
the VSA control unit connector; some vehicles will also require inspection of
the G302 ground clamp bolt. Please refer to iN VIN status inquiry to determine
which repair applies to a particular vehicle.
Parts Information Parts to support this recall including
harness repair kits and tools will be available for order as of March 16, 2013.
Warranty and Repair Information
Warranty and repair information will be detailed in S/B 13-026, which will be
posted to ISIS on March 16, 2013.
I took the vehicle to [redacted] Honda to perform the first
recall repair in June 2014, at their earliest appointment time. At that time, no recall service had been done to repair/replace the VSA System. I received the recall information letter in
late May early June of the same year.
Prior to the day of the visit to purchase a vehicle from
Ride Today, I had never been on the website. I was verbally reassured that I would
have no problems with this vehicle, “It’s a Honda”. Still hesitant, because of
the mileage, I was encouraged and agreed to purchase a service warranty. When
asking questions of the said warranty, I asked would everything be covered, I
was assured everything would be, from electrical to motor. I later found out
that this was incorrect and did not cover many things that I was assured it
would cover. Had I known that this warranty only covered up to the amount paid ($3,000),
I could have easily paid for repairs by other means.
Regards,
[redacted]
Ride Today sells used vehicles on an As Is basis only. All guests not only receive the appropriate As Is notices but also a statement from our company making it clear that we suggest that each guest have the vehicle inspected by their own technician since we do not check over these vehicles or...
recondition. State Inspection is all each Ride Today car receives. This way each buyer may decide on their own how much reconditioning or repairs make sense for them. With the clear As Is nature of our business, there is nothing more that we may do other than suggest that they have the car looked at with one of our repair partners to see how much they may make the repair for. Please contact [redacted] at [redacted] and he will schedule a time to inspect the car and provide a repair estimate.