As we have discussed with Ms [redacted] last fall and a fact that she knew before purchase, this vehicle was purchased and she was advised of this fact several ways and asked to have the vehicle inspected before purchaseAlso, while it was not required...as near as I can rememeber from our discussions with Ms [redacted] last fall our records indicated that it was taken to the local Honda dealer for a recall check before her purchase With the recall concern Independent Used Car Retailers have no control over factory recallsAny concerns over a recall should be addressed with the local dealer for that make
Thank you for forwarding Ms [redacted] concernsPlease find attached documents from Ms [redacted] purchase that will address her claims The Buyers Order is clearly marked with Ms [redacted] signature The Buyers Guide is also clearly marked with Ms [redacted] signature confirming receipt A notice from Ride Today asking that the guest carefully inspects the vehicle before completing purchase Delivery Confirmation showing that "nothing promised at time of purchase" signed by Ms [redacted] A Carfax report detailing where Ride Today took this Honda Pilot to [redacted] for a checkup on 9/27/which would include a Recall Check as all manufacturers require new car dealers to doThis Service was performed at [redacted] before Ms [redacted] purchased the vehicle in November The Carfax currently reports that only one recall is open on this vehicle and it was issued on 9/3/2014, ten months after her purchase From our website: "Because Ride Today vehicles are sold CHEAP at ABSOLUTE LOWEST PRICES TO THE PUBLIC, they are sold AS-ISWe do not recondition these vehiclesSome options may not workThere may be mechanical problems that need to be addressed by the buyerIt is the BUYER's responsibility to thoroughly inspect these vehicles before making a purchaseVehicles that are sold are not returnable and carry no warranty." As we stated before, Independent Used Car dealers have no responsibility to take vehicles for recall checks, however we actually did that on 9/27/a little over a month before her purchaseAgain, not required at allbut it was done (see attached Carfax)Also, the only current recall that is due on this vehicle was not issued until well after her purchase This vehicle was clearly purchased and Ride Today fulfilled all obligations to Ms [redacted] at the time of purchase as these documents showAny vehicle approaching 175,miles as this car happens to be will need maintenance and repairsThis is and expected and part of the lifecycle of any equipmentRide today even posts this information in several places on our website asking guests to fully inspect their purchase beforehand and we even have notices in the showroom reminding everyone of the nature of our product and how we sell them this way so each guest can decide for themselves how much more to invest in repairs Again, as offered last fall...if Ms [redacted] wants to trade, we will work with her and make her the best offer we can to help her find a vehicle that is newer and would hopefully require less maintenance for now We appreciate that Ms [redacted] is disappointed in her vehicle and her concerns over recallsThe facts remain that even without any requirement to do so, Ride Today took this vehicle to the local Honda dealer before her purchase and there are not currently any open recalls on this vehicle that are before her purchaseThe only existing recall was posted in September 2014, way after purchase Respectfully, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am writing to respond to the message that was sent by Mr [redacted] No offer was ever made to meThe original salesman, Mr [redacted] , suggested after calling back with the first repair within days of purchase, that I purchase a new car to possibly absorb the loan amount of the Honda PilotIf I am correct in my logic, this would add to the price of the new vehicle/loanA new car with an average price of $25,(without tags, title, license, and processing fee) plus the loan that was originated for the Honda Pilot would be an excess of $37,I would be “upside down” further in equity, making this purchase unattainableIt is not my desire to be in debt in such a large amount for a vehicle and to raise my estimated payments well over $per month Recall Information: NHTSA RECALL NUMBER: [redacted] MFR CAMPAIGN ID: [redacted] CAMPAIGN DESCRIPTION: VSA ECU MALFUNCTION RECALL DATE: 03/13/ SUDDEN INADVERTENT BRAKING, ESPECIALLY WITHOUT ILLUMINATION OF THE BRAKE LIGHTS, MAY INCREASE THE RISK OF A VEHICLE CRASH [redacted] Report Receipt Date: MAR 14, NHTSA Campaign Number: [redacted] Component(s): SERVICE BRAKES, HYDRAULIC , TRACTION CONTROL SYSTEM Sent on Expires on From American Honda Parts & Service Division, Campaign Administration Subject Stop Sale/Safety Recall: Pilot VSA Malfunction DATE: March 14, TO: All Honda Sales, Service & Parts Managers and Personnel FROM: American Honda Parts & Service Division, Campaign Administration RE: Stop Sale/Safety Recall: Pilot VSA Malfunction Today, March 14, 2013, American Honda will notify NHTSA of a Stop Sale order and Safety Recall for some Pilot unitsAny used units in dealer stock must be repaired per S/B 13-026: Safety Recall: VSA System Unexpectedly Activates prior to saleRefer to VIN Inquiry to determine which units in your inventory are affectedAmerican Honda Motor Coexpects to begin customer notification in mid-April Note: Affected vehicles should not be sold until the repair has been performedShould an unrepaired vehicle cause any injury or damage because of the required recall repair, the dealership will be solely responsible to the damaged party, and will be required to defend and indemnify American Honda for any resulting claims Basic Problem A malfunction in the VSA system may cause the brake assist feature to activate unexpectedly Campaign Information All affected vehicles require repair of the VSA control unit connector; some vehicles will also require inspection of the Gground clamp boltPlease refer to iN VIN status inquiry to determine which repair applies to a particular vehicle Parts Information Parts to support this recall including harness repair kits and tools will be available for order as of March 16, Warranty and Repair Information Warranty and repair information will be detailed in S/B 13-026, which will be posted to ISIS on March 16, I took the vehicle to [redacted] Honda to perform the first recall repair in June 2014, at their earliest appointment time At that time, no recall service had been done to repair/replace the VSA System I received the recall information letter in late May early June of the same year Prior to the day of the visit to purchase a vehicle from Ride Today, I had never been on the websiteI was verbally reassured that I would have no problems with this vehicle, “It’s a Honda”Still hesitant, because of the mileage, I was encouraged and agreed to purchase a service warrantyWhen asking questions of the said warranty, I asked would everything be covered, I was assured everything would be, from electrical to motorI later found out that this was incorrect and did not cover many things that I was assured it would coverHad I known that this warranty only covered up to the amount paid ($3,000), I could have easily paid for repairs by other means Regards, [redacted]
As we have discussed with Ms [redacted] last fall and a fact that she knew before purchase, this vehicle was purchased and she was advised of this fact several ways and asked to have the vehicle inspected before purchaseAlso, while it was not required...as near as I can rememeber from our discussions with Ms [redacted] last fall our records indicated that it was taken to the local Honda dealer for a recall check before her purchase With the recall concern Independent Used Car Retailers have no control over factory recallsAny concerns over a recall should be addressed with the local dealer for that make
Thank you for forwarding Ms [redacted] concernsPlease find attached documents from Ms [redacted] purchase that will address her claims The Buyers Order is clearly marked with Ms [redacted] signature The Buyers Guide is also clearly marked with Ms [redacted] signature confirming receipt A notice from Ride Today asking that the guest carefully inspects the vehicle before completing purchase Delivery Confirmation showing that "nothing promised at time of purchase" signed by Ms [redacted] A Carfax report detailing where Ride Today took this Honda Pilot to [redacted] for a checkup on 9/27/which would include a Recall Check as all manufacturers require new car dealers to doThis Service was performed at [redacted] before Ms [redacted] purchased the vehicle in November The Carfax currently reports that only one recall is open on this vehicle and it was issued on 9/3/2014, ten months after her purchase From our website: "Because Ride Today vehicles are sold CHEAP at ABSOLUTE LOWEST PRICES TO THE PUBLIC, they are sold AS-ISWe do not recondition these vehiclesSome options may not workThere may be mechanical problems that need to be addressed by the buyerIt is the BUYER's responsibility to thoroughly inspect these vehicles before making a purchaseVehicles that are sold are not returnable and carry no warranty." As we stated before, Independent Used Car dealers have no responsibility to take vehicles for recall checks, however we actually did that on 9/27/a little over a month before her purchaseAgain, not required at allbut it was done (see attached Carfax)Also, the only current recall that is due on this vehicle was not issued until well after her purchase This vehicle was clearly purchased and Ride Today fulfilled all obligations to Ms [redacted] at the time of purchase as these documents showAny vehicle approaching 175,miles as this car happens to be will need maintenance and repairsThis is and expected and part of the lifecycle of any equipmentRide today even posts this information in several places on our website asking guests to fully inspect their purchase beforehand and we even have notices in the showroom reminding everyone of the nature of our product and how we sell them this way so each guest can decide for themselves how much more to invest in repairs Again, as offered last fall...if Ms [redacted] wants to trade, we will work with her and make her the best offer we can to help her find a vehicle that is newer and would hopefully require less maintenance for now We appreciate that Ms [redacted] is disappointed in her vehicle and her concerns over recallsThe facts remain that even without any requirement to do so, Ride Today took this vehicle to the local Honda dealer before her purchase and there are not currently any open recalls on this vehicle that are before her purchaseThe only existing recall was posted in September 2014, way after purchase Respectfully, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am writing to respond to the message that was sent by Mr [redacted] No offer was ever made to meThe original salesman, Mr [redacted] , suggested after calling back with the first repair within days of purchase, that I purchase a new car to possibly absorb the loan amount of the Honda PilotIf I am correct in my logic, this would add to the price of the new vehicle/loanA new car with an average price of $25,(without tags, title, license, and processing fee) plus the loan that was originated for the Honda Pilot would be an excess of $37,I would be “upside down” further in equity, making this purchase unattainableIt is not my desire to be in debt in such a large amount for a vehicle and to raise my estimated payments well over $per month Recall Information: NHTSA RECALL NUMBER: [redacted] MFR CAMPAIGN ID: [redacted] CAMPAIGN DESCRIPTION: VSA ECU MALFUNCTION RECALL DATE: 03/13/ SUDDEN INADVERTENT BRAKING, ESPECIALLY WITHOUT ILLUMINATION OF THE BRAKE LIGHTS, MAY INCREASE THE RISK OF A VEHICLE CRASH [redacted] Report Receipt Date: MAR 14, NHTSA Campaign Number: [redacted] Component(s): SERVICE BRAKES, HYDRAULIC , TRACTION CONTROL SYSTEM Sent on Expires on From American Honda Parts & Service Division, Campaign Administration Subject Stop Sale/Safety Recall: Pilot VSA Malfunction DATE: March 14, TO: All Honda Sales, Service & Parts Managers and Personnel FROM: American Honda Parts & Service Division, Campaign Administration RE: Stop Sale/Safety Recall: Pilot VSA Malfunction Today, March 14, 2013, American Honda will notify NHTSA of a Stop Sale order and Safety Recall for some Pilot unitsAny used units in dealer stock must be repaired per S/B 13-026: Safety Recall: VSA System Unexpectedly Activates prior to saleRefer to VIN Inquiry to determine which units in your inventory are affectedAmerican Honda Motor Coexpects to begin customer notification in mid-April Note: Affected vehicles should not be sold until the repair has been performedShould an unrepaired vehicle cause any injury or damage because of the required recall repair, the dealership will be solely responsible to the damaged party, and will be required to defend and indemnify American Honda for any resulting claims Basic Problem A malfunction in the VSA system may cause the brake assist feature to activate unexpectedly Campaign Information All affected vehicles require repair of the VSA control unit connector; some vehicles will also require inspection of the Gground clamp boltPlease refer to iN VIN status inquiry to determine which repair applies to a particular vehicle Parts Information Parts to support this recall including harness repair kits and tools will be available for order as of March 16, Warranty and Repair Information Warranty and repair information will be detailed in S/B 13-026, which will be posted to ISIS on March 16, I took the vehicle to [redacted] Honda to perform the first recall repair in June 2014, at their earliest appointment time At that time, no recall service had been done to repair/replace the VSA System I received the recall information letter in late May early June of the same year Prior to the day of the visit to purchase a vehicle from Ride Today, I had never been on the websiteI was verbally reassured that I would have no problems with this vehicle, “It’s a Honda”Still hesitant, because of the mileage, I was encouraged and agreed to purchase a service warrantyWhen asking questions of the said warranty, I asked would everything be covered, I was assured everything would be, from electrical to motorI later found out that this was incorrect and did not cover many things that I was assured it would coverHad I known that this warranty only covered up to the amount paid ($3,000), I could have easily paid for repairs by other means Regards, [redacted]