Tell us why here...the customer has been told the three holes found can be patchedThey are NOT a seam which is the only thing covered by a liner warrantyTo resolve this today, Island will swap out the LINER on Island will reimburse the customer THREE water fills based on the gallons the 15x52" pool holds versus the SCWA water rate.The customer has to have the pool 100% empty by
We have spoken to and informed [redacted] last week that we would provide the top ledges, he just needs to let us know the part #'s of the ledges he needsThere are straight ledges and ledges on the radiusEach are differentAs soon as we have this information we will provide the ledges
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have never received an email from Kemp or Island Rec (why did they not provide a copy of that email in the response to the Revdex.com? I would like to see an email from Island Rec articulating the heater I am to receive) Indeed, Kemp did say he would be sending me an email; I never received one But he indicated, verbally, I would be receiving a Raypak heater per the contract amendmentIsland Rec is suggesting the heater they delivered is an "upgrade" Whether it is or it isn't, it is not the heater they agreed to provide by written contract amendment as demonstrated in the letter agreement I provided in my last response My voicemail is not full and, even if it where, why wouldn't Kemp demonstrate efforts to reach me by sending an email? A search of the UL certification online database reflects no UL approval on the heatpump Moreover, the heatpump delivered maintains no UL certification markingsIndeed, I was offered a $refund check and I accept Island Rec's offer to provide the same There was no waiver of consideration provided in exchange for Island Rec's offer to mail me a $check I was told that the check would be delivered within days of August [redacted] (the last time Kemp or Island Rec called me) To date, that check has not yet been received Now, Island Rec seems to be suggesting in their Revdex.com reply that the $was "offered" but action wasn't taken on my part to accept the same That is not the case Without hesitation, Island Rec committed to refunding me $given all the troubles I had been put through.Island Rec's response is unsatisfactory towards resolving my dispute Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RE: Revdex.com Complaint [redacted] Response from Keller Williams Realty City ViewThis letter is being written in response to the Revdex.com Complaint sent on February 5, to Keller Williams Realty City View as a result of a complaint filed by [redacted] regarding property management services provided by an independent contractor of Keller Williams City View, [redacted] .Ms [redacted] acted well within the scope of her property management agreement and went over and above the call of what was contractually required to doNo offer of settlement will be made as Ms [redacted] was not in violation of the property management agreement executed with Ms***.During the fourth quarter of Ms***'s communications became aggressive and insultingMs [redacted] cut off communication after informing Ms [redacted] that she would need to find a new company to manage her propertyDespite not communicating directly, Ms [redacted] continued to process payments as the property management agreement required.As to the issue with the treeThere was a fundamental misunderstanding between Ms [redacted] and Ms [redacted] regarding what part of the tree would be removedMs [redacted] complied with her requirements under the property management agreement regarding the tree.If there are any additional questions please do not hesitate to contact me
Champion, the installation company, has completed the poolWe spoke to them directlyThe parts were ordered when we were notified and were being sent to the consumer directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
At the current time we have ordered an adapter need by [redacted] for his pump to resolve this issue at the current timeOnce the desired part arrives to our facility we will contact [redacted] to pick one up at no charge as a courtesy to resolve this issueThanks
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is now pool season and you have left me no choice but to reschedule As you can see in your records, instillation is still pending, a second appointment was made I am not asking for a full refund but to be partially compensated, a minimum of 10-15% off for all the delays in service that was previously promised to me and for all in inconvience your company has caused to both my husband and I As stated in the previous complaint the filter was bought and paid for in full for back in FeburaryThere should be no reason why the product shouldn't be avalaibleI called in advance just as was told by your sale person to make sure the filter was avalaible for pick up and was told it wasMy question to you is why was a product that was previously purchased sold to someone else? How is that good customer service? Sadly this is my first time dealing with you company and you failed to leave a good impressionIn addition my husband works for the [redacted] and I work for one of the biggest [redacted] systems in [redacted] ***I have no problem as well as my husband, sharing my experiences with your company as well as letting them know how you care for their customersIsland Recreational is not the only pool company on the islandI hope you will reconsider In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are the company that installed my above ground poolWe have not touched the poolFrankly this business has so many complaints against it it should be given a negative credit ratingLook at ***The truth is island recreation never planned on putting in my new linerIf they did the installer would have been given the linerPlease note I was given two days notice to empty my poolWe did itPool was emptied and could not stay like that especially here off the water with the windsPool would have had damageThe installer clearly stated that they NEVER does liner replacement without collecting money no matter what the warranty saysI could not leave my pool empty HUGE liability especially when I was hosting a large Sunday brunch with small children attendingSo my husband picked up the liner and we paid a third party $to redo the poolI would like that money back from Island Recreation The installer said he couldn't come back till MondayHonestly what could I do? Over $was already spent on catering for the brunchThis is a very shady operationDon't let them fool you please!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never notified them of a skimmer leak until weeks ago, from day one the install of this pool has been sub par, its collapsed xs and had to be re installed xsIsland rec will not take responsibility for any of their work & its passing it off to the manufacture I am a person with a disability to which I bought this pool for those reasons It has been one issue after anotherThey need to repair this as its due to their poor instal I have maintained this pool & treated it like a baby for fear of issues do to the install & poor materialsTherefore this issue is small in comparison to all the issues I have hadThey need to come & fix this as the integrity of the pool is at risk & I fear collapsing I do not have the funds to pay the labor to the manufacture to which I'm being told I need to do also when I purchased the pool they said its warranted, never mentioned not thru them , PLEASE I AM BEGGING THE Revdex.com TO HOLD THEM RESPONSIBLE AS I AM NOT JUST A ISOLATED INCIDENT THEY HAVE ISSUES ALL OVER THE INTENT WITH CONSUMERS & THEY DONT FIX ANYTHNG , WHEN DO THEY TAKE RESPONSIBLTY FOR THIE PRODUCT PLEASE HELP ME In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We were promised by the [redacted] at Massapequa that the [redacted] at Medford would call us within a few minutesAfter hours, we had to call the call center and they said they would put in a call to the medford [redacted] hours later, still no answerWe called back at 7:and finally got a call backWe spoke with a very nice customer service [redacted] who said we could come see him and he would help us outAs far as being offered the $gift certificate, we declined it because we NEVER want to do business with this company againMy husband picked up a brand new pump yesterday and tried to reinstall it himself (which I think is ridiculous because they installed a broken bumpWhy can't they come back and re-install a new one? We were told that we were entitled to only one installation, even if the first one was broken)The new pump isn't working eitherHe has taken so much of his time trying to get this to work and still nothingWe are so aggravated over this whole experience In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
A copy of the manual and quick start guide has been emailed to the email address provided on this noticeWe will issue a $refund check for the cord installation to resolve this issue at this timeThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is misrepresenting the facts:They did not come back the next dayThey entered our property without notifying us on 06/ [redacted] and installed the skimmerThere was no more waterin the pool than on the [redacted] of MayThey were supposed to install the pump and salt generator they did neitherWe were informed after the fact that a different crew does that install We were given a date of 06/ [redacted] for the salt generator we were not advised at the time of purchase and payment of thatWe went to the store on Saturday 06/ [redacted] after waiting about an hour to speak to a manager we were advised that the lump install would now be $paid in advance instead of the $quoted by the crew.We paid for the pool and salt generator install in full more than a month and a half ago but still do not have a usable pool.We The In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I sent island recreational a list of parts not only the top ledge but the track underneath as well plus a list of hardware The issue is the installation needs to be covered as well They sold me a pool that cannot handle a salt water system that's why the parts are rusting within years The manufacturer of the pool even said the pool is not made for salt water system but island recreational sold the pool to me anyway They put me and my family in danger having piece of rust falling into the pool I expected installation to be covered as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
It states per the contract any plumbing mods needed will be assessed a fee for serviceWe have established a 7/ [redacted] date to send an technician to make correct measures to get a prime on the pump
The liner has been changed, the same liner that was purchased The ladder assembly is not included and it is stated in the paperwork I understand that the salesperson did not say we do not install, but it was not said that we do The paperwork that is signed in the store that we do not include the filter hookup or the ladder assembly once again, WE DO NOT INSTALL LADDERS due to safety issues Every pool that is sold, the consumer must put the ladder togetherI sympathize with the situation but we are unable to install a ladderThis is company policy and can not be changed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]In attached file you will see that Island Recreactional orginally stated that they would deliver parts to my homeIn their response they want me to travel miles to their warehouse and miles back to my home to pick up partsThis is unacceptableThey also have yet to follow through on the request to pay for installationIsland recreational wants me to stretch myself for a HUGE mistake that was made on their part In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...the customer has been told the three holes found can be patchedThey are NOT a seam which is the only thing covered by a liner warrantyTo resolve this today, Island will swap out the LINER on Island will reimburse the customer THREE water fills based on the gallons the 15x52" pool holds versus the SCWA water rate.The customer has to have the pool 100% empty by
We have spoken to and informed [redacted] last week that we would provide the top ledges, he just needs to let us know the part #'s of the ledges he needsThere are straight ledges and ledges on the radiusEach are differentAs soon as we have this information we will provide the ledges
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have never received an email from Kemp or Island Rec (why did they not provide a copy of that email in the response to the Revdex.com? I would like to see an email from Island Rec articulating the heater I am to receive) Indeed, Kemp did say he would be sending me an email; I never received one But he indicated, verbally, I would be receiving a Raypak heater per the contract amendmentIsland Rec is suggesting the heater they delivered is an "upgrade" Whether it is or it isn't, it is not the heater they agreed to provide by written contract amendment as demonstrated in the letter agreement I provided in my last response My voicemail is not full and, even if it where, why wouldn't Kemp demonstrate efforts to reach me by sending an email? A search of the UL certification online database reflects no UL approval on the heatpump Moreover, the heatpump delivered maintains no UL certification markingsIndeed, I was offered a $refund check and I accept Island Rec's offer to provide the same There was no waiver of consideration provided in exchange for Island Rec's offer to mail me a $check I was told that the check would be delivered within days of August [redacted] (the last time Kemp or Island Rec called me) To date, that check has not yet been received Now, Island Rec seems to be suggesting in their Revdex.com reply that the $was "offered" but action wasn't taken on my part to accept the same That is not the case Without hesitation, Island Rec committed to refunding me $given all the troubles I had been put through.Island Rec's response is unsatisfactory towards resolving my dispute Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RE: Revdex.com Complaint [redacted] Response from Keller Williams Realty City ViewThis letter is being written in response to the Revdex.com Complaint sent on February 5, to Keller Williams Realty City View as a result of a complaint filed by [redacted] regarding property management services provided by an independent contractor of Keller Williams City View, [redacted] .Ms [redacted] acted well within the scope of her property management agreement and went over and above the call of what was contractually required to doNo offer of settlement will be made as Ms [redacted] was not in violation of the property management agreement executed with Ms***.During the fourth quarter of Ms***'s communications became aggressive and insultingMs [redacted] cut off communication after informing Ms [redacted] that she would need to find a new company to manage her propertyDespite not communicating directly, Ms [redacted] continued to process payments as the property management agreement required.As to the issue with the treeThere was a fundamental misunderstanding between Ms [redacted] and Ms [redacted] regarding what part of the tree would be removedMs [redacted] complied with her requirements under the property management agreement regarding the tree.If there are any additional questions please do not hesitate to contact me
Champion, the installation company, has completed the poolWe spoke to them directlyThe parts were ordered when we were notified and were being sent to the consumer directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
At the current time we have ordered an adapter need by [redacted] for his pump to resolve this issue at the current timeOnce the desired part arrives to our facility we will contact [redacted] to pick one up at no charge as a courtesy to resolve this issueThanks
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is now pool season and you have left me no choice but to reschedule As you can see in your records, instillation is still pending, a second appointment was made I am not asking for a full refund but to be partially compensated, a minimum of 10-15% off for all the delays in service that was previously promised to me and for all in inconvience your company has caused to both my husband and I As stated in the previous complaint the filter was bought and paid for in full for back in FeburaryThere should be no reason why the product shouldn't be avalaibleI called in advance just as was told by your sale person to make sure the filter was avalaible for pick up and was told it wasMy question to you is why was a product that was previously purchased sold to someone else? How is that good customer service? Sadly this is my first time dealing with you company and you failed to leave a good impressionIn addition my husband works for the [redacted] and I work for one of the biggest [redacted] systems in [redacted] ***I have no problem as well as my husband, sharing my experiences with your company as well as letting them know how you care for their customersIsland Recreational is not the only pool company on the islandI hope you will reconsider In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are the company that installed my above ground poolWe have not touched the poolFrankly this business has so many complaints against it it should be given a negative credit ratingLook at ***The truth is island recreation never planned on putting in my new linerIf they did the installer would have been given the linerPlease note I was given two days notice to empty my poolWe did itPool was emptied and could not stay like that especially here off the water with the windsPool would have had damageThe installer clearly stated that they NEVER does liner replacement without collecting money no matter what the warranty saysI could not leave my pool empty HUGE liability especially when I was hosting a large Sunday brunch with small children attendingSo my husband picked up the liner and we paid a third party $to redo the poolI would like that money back from Island Recreation The installer said he couldn't come back till MondayHonestly what could I do? Over $was already spent on catering for the brunchThis is a very shady operationDon't let them fool you please!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never notified them of a skimmer leak until weeks ago, from day one the install of this pool has been sub par, its collapsed xs and had to be re installed xsIsland rec will not take responsibility for any of their work & its passing it off to the manufacture I am a person with a disability to which I bought this pool for those reasons It has been one issue after anotherThey need to repair this as its due to their poor instal I have maintained this pool & treated it like a baby for fear of issues do to the install & poor materialsTherefore this issue is small in comparison to all the issues I have hadThey need to come & fix this as the integrity of the pool is at risk & I fear collapsing I do not have the funds to pay the labor to the manufacture to which I'm being told I need to do also when I purchased the pool they said its warranted, never mentioned not thru them , PLEASE I AM BEGGING THE Revdex.com TO HOLD THEM RESPONSIBLE AS I AM NOT JUST A ISOLATED INCIDENT THEY HAVE ISSUES ALL OVER THE INTENT WITH CONSUMERS & THEY DONT FIX ANYTHNG , WHEN DO THEY TAKE RESPONSIBLTY FOR THIE PRODUCT PLEASE HELP ME In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We were promised by the [redacted] at Massapequa that the [redacted] at Medford would call us within a few minutesAfter hours, we had to call the call center and they said they would put in a call to the medford [redacted] hours later, still no answerWe called back at 7:and finally got a call backWe spoke with a very nice customer service [redacted] who said we could come see him and he would help us outAs far as being offered the $gift certificate, we declined it because we NEVER want to do business with this company againMy husband picked up a brand new pump yesterday and tried to reinstall it himself (which I think is ridiculous because they installed a broken bumpWhy can't they come back and re-install a new one? We were told that we were entitled to only one installation, even if the first one was broken)The new pump isn't working eitherHe has taken so much of his time trying to get this to work and still nothingWe are so aggravated over this whole experience In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
On Tuesday 8/**, an installer will be out to the home with a new pumpThe pump will be swapped and the old pump brought back to the store
A copy of the manual and quick start guide has been emailed to the email address provided on this noticeWe will issue a $refund check for the cord installation to resolve this issue at this timeThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is misrepresenting the facts:They did not come back the next dayThey entered our property without notifying us on 06/ [redacted] and installed the skimmerThere was no more waterin the pool than on the [redacted] of MayThey were supposed to install the pump and salt generator they did neitherWe were informed after the fact that a different crew does that install We were given a date of 06/ [redacted] for the salt generator we were not advised at the time of purchase and payment of thatWe went to the store on Saturday 06/ [redacted] after waiting about an hour to speak to a manager we were advised that the lump install would now be $paid in advance instead of the $quoted by the crew.We paid for the pool and salt generator install in full more than a month and a half ago but still do not have a usable pool.We The In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I sent island recreational a list of parts not only the top ledge but the track underneath as well plus a list of hardware The issue is the installation needs to be covered as well They sold me a pool that cannot handle a salt water system that's why the parts are rusting within years The manufacturer of the pool even said the pool is not made for salt water system but island recreational sold the pool to me anyway They put me and my family in danger having piece of rust falling into the pool I expected installation to be covered as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
It states per the contract any plumbing mods needed will be assessed a fee for serviceWe have established a 7/ [redacted] date to send an technician to make correct measures to get a prime on the pump
The liner has been changed, the same liner that was purchased The ladder assembly is not included and it is stated in the paperwork I understand that the salesperson did not say we do not install, but it was not said that we do The paperwork that is signed in the store that we do not include the filter hookup or the ladder assembly once again, WE DO NOT INSTALL LADDERS due to safety issues Every pool that is sold, the consumer must put the ladder togetherI sympathize with the situation but we are unable to install a ladderThis is company policy and can not be changed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]In attached file you will see that Island Recreactional orginally stated that they would deliver parts to my homeIn their response they want me to travel miles to their warehouse and miles back to my home to pick up partsThis is unacceptableThey also have yet to follow through on the request to pay for installationIsland recreational wants me to stretch myself for a HUGE mistake that was made on their part In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]