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Thomas Clifford's Martial Arts

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Thomas Clifford's Martial Arts Reviews (1)

Review: My son attended a free month of classes at this school. I was very disappointed in the instructors and their teaching methods. We were told that if we were not happy, we could leave after our "free" month and were assured that we would not be charged.

However, two charges, each for $97, appeared on my credit card bill for the two following months. I called nine times to get this issue resolved. Each time, I would get a "We will call you back" reply, but never heard back. I kept calling, and after four months, they have given me a refund, but only for one month. I called again to ask a second month's refund and talked to the same person, [redacted], who assured me back then that my credit card would not be charged. She now told me that the program we signed up for was some 6-week program which required us to stick to it. It frankly made no sense. She finally agreed to give me a refund, concluded with words "Fine!!! I will give you a refund so that I don't have to deal with this any more!" and hung up while I was asking her about when to expect the refund.Desired Settlement: I want to receive $97 refund.

Business

Response:

[redacted] Came in to enroll her son [redacted] for a 6 moth period from 3/** to 8/** and as a courtesy for enrolling and committing to a 6 month agreement I gave her the 1st month free and a free uniform. [redacted] brought [redacted] to class for the month of March and her husband, [redacted] walked in in the month of May, wanting to cancel the agreement, at that point they had already been charged for the month April and had used the free month based on the 6 month commitment. I had explained if they cancelled they would be charged for the free month, but I was never rude and even credited the month of April. Based on the fact that they cancelled the agreement early, they were charged for the free month, as a courtesy we have requested a credit for one more month.

Consumer

Response:

At this time, I have not been contacted by Thomas Clifford's Martial Arts regarding complaint ID [redacted]. Nor have I received a refund.

Sincerely,

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Description: MARTIAL ARTS

Address: 164 Edgar Town Rd, Oak Bluffs, Massachusetts, United States, 02557

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