Thomas Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My ONLY desire is an accounting reconciliation to substantiate the billing for my project Despite numerous requests, [redacted] Construction refuses to detail what they say is owed and instead simply respond with "all necessary documentation has been provided to both you, as well as the lender to render the payment dueI would refer you to the lender to obtain any further documentation needed " This unequivocally is not the case Additionally, [redacted] Construction repeatedly changes the amount due (from$11,528.70, to $29,- without any explanation) My complaint stands until [redacted] Construction provides the appropriate data necessary to substantiate his billingSince Mr [redacted] offered to provide info to you "Should you have any further questions or concerns, I am pleased to provide you with anyand all details as available which may assist In resolving this matter." - perhaps you could request this accounting reconciliation form him directly? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I don't find it right that I had to take out a loan to pay down most of my balanceIf I was made aware by my family doctor that your company was out of network, I would have never done business with youI am not going to be able to pay the rest in one shotWould I be able to make fifty dollar payments to pay it down? I would call back and talk to someone but, I don't want to be treated like garbage by your customer serviceLike I was the first two times I called to try to resolve this and actually get one a payment plan Regards, [redacted] ***

We were contacted by [redacted] , who does all billing for Anytime Fitness, about [redacted] ***They said the member was irate and cursing their representatives on the phone about his accountI contacted [redacted] within hours via email to express concern over the fact that he was so upset and wanted to get in touch with him as we had a cordial relationship over the year he was at our gymHe did not respond [redacted] signed a contract that is state approved and designed and regulated by the state for the protection of the consumerAt no time do we engage in deceptive business practices [redacted] knew what he signed and initialed a box clearly stating that the membership rolls over after the initial term and the member can opt out at any time by giving day notice to the billing company [redacted] is a bit misleading when he says he contacted the company, presumably meaning us and not ***, the billing companyAs I said, upon hours of first notice of his complaint on may 18th, I emailed him and requested that he get in touch with the club so we could help him with his situation which he neglected to doHe sent a cancelation note to [redacted] on May 19th, which requires one more payment from him and not two as he stated in the letter to BBCWe have acted in a professional manner in our relationship with [redacted] and his wife and expect that he would be bound by the terms of the contract he clearly signed not by the new terms he wished to issue upon us by raising his voice and trying to bully people at the billing companyI can provide a copy of the signed contract if necessaryThank you for helping in this matter.Carl R

March 17th Ms*** ***Complaint Evaluation OfficerRevdex.comViewrldge Ave #200San Diego, CA Re: ID# ***
Dear Ms***,
This is in response to your letter I received dated March 10, I currently have a
contractual dispute with Mr***Neither I, nor anyone associated with*** Construction has been found to be responsible for any wrongdoing by anybureau or agency.Both Mr*** and myself have acquired legal council, whom are working diligently onsettlement to resolve this matter*** Construction considers this as an open legaldispute, and will provide further documentation supporting Its arguments upon asettlement being reachedShould you have any further questions or concerns, I am pleased to provide you with anyand all details as available which may assist In resolving this matterPlease confirm receipt of this response, as well as forward all further correspondence via email to:
***
Thank you,
Regards,
*** *** Construction License #: ***

Complaint: [redacted]
I am rejecting this response because: I don't find it right...

that I had to take out a loan to pay down most of my balance. If I was made aware by my family doctor that your company was out of network, I would have never done business with you. I am not going to be able to pay the rest in one shot. Would I be able to make fifty dollar payments to pay it down? I would call back and talk to someone but, I don't want to be treated like garbage by your customer service. Like I was the first two times I called to try to resolve this and actually get one a payment plan.
Regards,
[redacted]

Please be advised that case ID #[redacted] has been resolved. The patient called back on the 25th of November and paid $1000.00 with a remaining balance of $143.17 which she will call back and take care of.

[redacted]                                                    ...⇄             [redacted] San Diego, CA 92111                [redacted]   April 1st 2015   Ms. [redacted] Complaint Evaluation Officer Revdex.com 4747 Viewridge Ave #200 San Diego, CA 92123   Re:       ID# [redacted]   Dear Ms. [redacted],   This is in response to your letter I received dated March 27, 2015.   I still currently have a contractual dispute with Mr. [redacted]. Neither I, nor anyone associated with [redacted] Construction has been found to be responsible for any wrongdoing by any bureau or agency.   Mr. [redacted] is no longer cooperating with any settlement negotiations; therefore [redacted] Construction has taken necessary legal action available to collect the balance owed. [redacted] Construction considers this as an open legal dispute, and will provide further documentation supporting its arguments upon a settlement being reached.   Should you have any further questions or concerns, I am pleased to provide you with any and all details as available, which may assist in resolving this matter.   Please confirm receipt of this response, as well as forward all further correspondence via email to: [redacted]   Thank you,             Regards,   [redacted] Construction License #: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
My ONLY desire is an accounting reconciliation to substantiate the billing for my project.  Despite numerous requests,  [redacted] Construction refuses to detail what they say is owed and instead simply respond with "all
necessary documentation has been provided to both you, as well as the lender to
render the payment due. I would refer you to the lender to obtain any further
documentation needed ".  This unequivocally is not the case.   Additionally, [redacted] Construction repeatedly changes the amount due (from$11,528.70, to $29,000 - without any explanation). 
My complaint stands until [redacted] Construction provides the appropriate data necessary to substantiate his billing.
Since Mr. [redacted] offered to provide info to you "Should you have any further questions or concerns, I am pleased to provide you with anyand all details as available which may assist In resolving this matter." - perhaps you could request this accounting reconciliation form him directly?
Regards,
[redacted]

We were contacted by [redacted], who does all billing for Anytime Fitness, about [redacted]. They said the member was irate and cursing their representatives on the phone about his account. I contacted [redacted] within 24 hours via email to express concern over the fact that he was so upset and...

wanted to get in touch with him as we had a cordial relationship over the year he was at our gym. He did not respond. [redacted] signed a contract that is state approved and designed and regulated by the state for the protection of the consumer. At no time do we engage in deceptive business practices. [redacted] knew what he signed and initialed a box clearly stating that the membership rolls over after the initial term and the member can opt out at any time by giving 30 day notice to the billing company. [redacted] is a bit misleading when he says he contacted the company, presumably meaning us and not [redacted], the billing company. As I said, upon 24 hours of first notice of his complaint on may 18th, I emailed him and requested that he get in touch with the club so we could help him with his situation which he neglected to do. He sent a cancelation note to [redacted] on May 19th, which requires one more payment from him and not two as he stated in the letter to BBC. We have acted in a professional manner in our relationship with [redacted] and his wife and expect that he would be bound by the terms of the contract he clearly signed not by the new terms he wished to issue upon us by raising his voice and trying to bully people at the billing company. I can provide a copy of the signed contract if necessary. Thank you for helping in this matter.Carl R

Review: I entered into contract with [redacted] Construction to build a duplex.Things were progressed until the money requested seemed to exceed the work done I asked for some accounting reconciliation. At that point, the business relationship became hostile.Attempts to resolve through open disclosure or diplomatic channels has failed. I wish to resolve dispute and/or warn the public about an unsavory business practice.Desired Settlement: I feel that an accounting reconciliation to make both sides comfortable that the work done is commensurate with the amount charged is the best way to amicably resolve the dispute.

Business

Response:

March 17th 2015Ms. [redacted]Complaint Evaluation OfficerRevdex.com4747 Viewrldge Ave #200San Diego, CA 92123Re: ID# [redacted]Dear Ms. [redacted],This is in response to your letter I received dated March 10, 2015.I currently have a contractual dispute with Mr. [redacted]. Neither I, nor anyone associated with[redacted] Construction has been found to be responsible for any wrongdoing by anybureau or agency.Both Mr. [redacted] and myself have acquired legal council, whom are working diligently onsettlement to resolve this matter. [redacted] Construction considers this as an open legaldispute, and will provide further documentation supporting Its arguments upon asettlement being reached.Should you have any further questions or concerns, I am pleased to provide you with anyand all details as available which may assist In resolving this matter.Please confirm receipt of this response, as well as forward all further correspondence via email to:[redacted]Thank you,Regards,[redacted] Construction License #: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My ONLY desire is an accounting reconciliation to substantiate the billing for my project. Despite numerous requests, [redacted] Construction refuses to detail what they say is owed and instead simply respond with "all

necessary documentation has been provided to both you, as well as the lender to

render the payment due. I would refer you to the lender to obtain any further

documentation needed ". This unequivocally is not the case. Additionally, [redacted] Construction repeatedly changes the amount due (from$11,528.70, to $29,000 - without any explanation). My complaint stands until [redacted] Construction provides the appropriate data necessary to substantiate his billing.Since Mr. [redacted] offered to provide info to you "Should you have any further questions or concerns, I am pleased to provide you with anyand all details as available which may assist In resolving this matter." - perhaps you could request this accounting reconciliation form him directly?

Regards,

Business

Response:

[redacted] San Diego, CA 92111 [redacted] April 1st 2015 Ms. [redacted] Complaint Evaluation Officer Revdex.com 4747 Viewridge Ave #200 San Diego, CA 92123 Re: ID# [redacted] Dear Ms. [redacted], This is in response to your letter I received dated March 27, 2015. I still currently have a contractual dispute with Mr. [redacted]. Neither I, nor anyone associated with [redacted] Construction has been found to be responsible for any wrongdoing by any bureau or agency. Mr. [redacted] is no longer cooperating with any settlement negotiations; therefore [redacted] Construction has taken necessary legal action available to collect the balance owed. [redacted] Construction considers this as an open legal dispute, and will provide further documentation supporting its arguments upon a settlement being reached. Should you have any further questions or concerns, I am pleased to provide you with any and all details as available, which may assist in resolving this matter. Please confirm receipt of this response, as well as forward all further correspondence via email to: [redacted] Thank you, Regards, [redacted] Construction License #: [redacted]