Thomas Dodge Chrysler Jeep of Highland, Inc.

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: Frank ***, GM
Contact Phone: XXX-XXX-XXXX
Dear Revdex.com,
Upon receipt of your letter regarding Mr*** complaint our general manager, Frank ***, was contactedMr*** looked into ths matter and contacted
Mr***It has been decided that Mr*** will be refunded half the cost of the extended warranty he had purchasedIt was a misunderstanding of the warranty term and miles, as it was a year warranty but only up to 100,miles not 182,milesMr*** is happy with this resolution and we request that your office close its file on this complaintIf you should require further information please contact Frank *** at XXX-XXX-XXXX
Thank you
OFFER:

Initial Business Response /* (1000, 10, 2017/12/18) */
[redacted]Document Attached[redacted]
Dear Revdex.com,
Our service manager, Brian [redacted], was in receipt of your first notice of dispute. He has made repeated attempts to contact customer and has failed. Customer was given an estimated inspection fee of $135.00...

to determine failure if any. Mr. [redacted] was attempting to contact Ms. [redacted] to offer her to come in and have the service department inspect radio for No Charge to determine failure. And also to determine if it had anything to do with any prior service performed by his department, then be able to determine a course of action.
The only service done by Thomas Dodge Chrysler Jeep was the safety recall S61,which involves replacing the ORC Module which is not related to the radio. We have attached a copy of that bulletin for your review.
At this point unless Ms. [redacted] responds to communications from our service manager, there is nothing more we can do.
We request that you close this file as the service performed had nothing to do with the radio.
Thank you
Initial Consumer Rebuttal /* (3000, 12, 2017/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying all they told me was there was a charge of 135.00 nothing else was told to me no offer to check my car for free no calls were made to me they were rude and very unprofessional
Final Consumer Response /* (4200, 18, 2018/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have since repaired the issue with my radio I do not wish for them to work on my car and I do not want to do business eith them as they are very unprofessional.
Final Business Response /* (4000, 16, 2018/01/05) */
Dear Revdex.com,
We are again requesting that Ms. [redacted] contact our service manager, Brian [redacted], to schedule a time to come in for a diagnosis of the issue with her radio. As stated in prior response there will be no charge to determine failure. The recall that was performed was not related to the radio. If Ms. [redacted] will contact the service department for an appointment they will then be able to determine a course of action. Until Ms. [redacted] does this we can not do anymore to help resolve her issue.
Thank you.