Thomas Dodge Chrysler Jeep of Highland

Initial Business Response / [redacted] (1000, 10, 2017/12/18) */ ***Document Attached [redacted] Dear Revdex.com, Our service manager, Brian ***, was in receipt of your first notice of disputeHe has made repeated attempts to contact customer and has failedCustomer was given an estimated inspection fee of $ to determine failure if anyMr [redacted] was attempting to contact Ms [redacted] to offer her to come in and have the service department inspect radio for No Charge to determine failureAnd also to determine if it had anything to do with any prior service performed by his department, then be able to determine a course of action The only service done by Thomas Dodge Chrysler Jeep was the safety recall S61,which involves replacing the ORC Module which is not related to the radioWe have attached a copy of that bulletin for your review At this point unless Ms [redacted] responds to communications from our service manager, there is nothing more we can do We request that you close this file as the service performed had nothing to do with the radio Thank you Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are lying all they told me was there was a charge of nothing else was told to me no offer to check my car for free no calls were made to me they were rude and very unprofessional Final Consumer Response / [redacted] (4200, 18, 2018/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have since repaired the issue with my radio I do not wish for them to work on my car and I do not want to do business eith them as they are very unprofessional Final Business Response / [redacted] (4000, 16, 2018/01/05) */ Dear Revdex.com, We are again requesting that Ms [redacted] contact our service manager, Brian ***, to schedule a time to come in for a diagnosis of the issue with her radioAs stated in prior response there will be no charge to determine failureThe recall that was performed was not related to the radioIf Ms [redacted] will contact the service department for an appointment they will then be able to determine a course of actionUntil Ms [redacted] does this we can not do anymore to help resolve her issue Thank you