THOMAS DOLL & CO

In conducting an investigation into the complainant's allegations, I interviewed the associates who were present for the incident and reviewed the videotapesWe were first made aware of the incident from a guest in a room near the complainant's room on the 4th floor wherein the caller advised that
there was a loud argument int the hallwayThe front desk agent on duty and another associate were on their way up to find out what was going on when the complainant and her husband exited the elevator fightingThe complainant was screaming and arguing with the husband and it was he who first asked that we contact the policeThe staff tried to calm the situation and when the complainant shoved one of the staff members to get at her husband is when the police were calledFrom the time the couple exited the elevator until the police were called, was approximately two minutes. After reviewing the video and speaking with staff, we feel that the associates handled the situation appropriatelyThe complainant acted inappropriately and caused a disturbance which necessitated a call to the policeWe will not refund anything for this incident and will not respond to any further communication