Thomas Dunn Studios

To Whom It May Concern:The customer filing the complaint was left a message by [redacted] when the employee (***) emailed her resignation letter on December 12th, The customer neglected to return the phone call to reschedule her appointment and we accommodated her accordingly when she arrived [redacted] is currently operating out of her home without proper licensure and is not informing her clients of this as wellAs far as [redacted] is concerned, he does not advertise that he is a licensed stylist because he is notHe is an apprentice under my professional license [redacted] does not receive a paycheck for services performed within the salon in accordance with the State of Virginia Department of Occupational Regulation Board requirementsWe also have other apprentices in the business that I hold classes forThese are simply styling classes and makeup classesYou do not have to have any kind of professional license to teach a hairstyling and/or makeup classWe do not charge for our apprenticeship program, as it is illegal to do so and in that case would require an education licenseHowever that is not how our program worksAs an apprentice, you are self-taught via an online system and textbook from Virginia DPOR and Roanoke County Public School SystemVirginia State Board provides the curriculum for Cosmetology not Thomas Dunn StudiosThere is nothing illegal in the way we are operatingIt is simply a disgruntled ex employee involving a customer with their view of our business and has no factual information

Terrible ordered a bat, never received it and the owner never called back or answered any emails terrible terrible experience

Dear Revdex.com:
I have reviewed the response offer (an excuse and no refund) made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although no others have filed a complaint to the Revdex.com as of yet, I do know that other contestants were dissatisfied with the services provided by *** Dunn StudiosIt is inaccurate that I was the only person unhappy with their lack of professionalism in providing the services most would come to expect for $per contestantMany contestants verbalized that they were coerced into paying this large sum of money, in that "no one else could be backstage except those given that privilege."
Typically, when one goes to a salon and pays $300, they are given something in returnIn my case, I was provided a rushed maapplication and hair styling that included "back-combing of the crown."
Again, I was supposed to have an hour appointment in the morning, and I was given a total of minutes between hair, make-up, and dressing. The other contestants in the hotel room can verify that the directors came up to the room and said "You need to get downstairs NOW!" when I had just sat down in the chairAnd, later in the evening (what has been referred to as my "2nd appointment", I only received eye-liner application and again "back-coming" because I asserted myself and asked for the mathat had never been applied in the morning
I believe that you think you completed "most" of the work and that you should be paid for coming; but, just "showing up" is not enough. I maintain that you did not complete the work that you were hired to do, and I am asking for a refund
Regards,
*** ***

In response to *** *** complaint, she is correct when she says that our flights were postponed due to weather issues, however her pageant directors *** and *** *** were aware of this and alerted all of the contestants of the schedule changeThey accommodated our flight issues by
rescheduling the Friday nights interviews for Saturday morning so that each contestant would receive their two services that they paid forOne service Saturday morning for interview, and one service Saturday night for the pageantWhen I originally spoke with *** before arriving at the pageant, I explained to her that we block off
hour on our schedule for each contestant, I also stated that it doesn't always take a full hour for some such as herself who have shorter hair which requires less workThe reason she was the last person we provided services on is because we knew that she would not take as long as others who had more hairI don't see this as denying someone an equal service since I own
and operate a full time hair salon and I am looking at that situation from a timing standpointWe schedule clients this way every day and have never had an issueHad I taken a contestant with a lot of hair last, that contestant would have been late and that subsequently would have been my faultI had to proper tools needed to perform ***s services as wellWhen she sat down and I asked her how she wanted her hair to look she said that she would like some more volume in the crown of her head (which we provided by teasing her hair) and I used product to ensure that her hair was smooth because she had come to me with clean, flat ironed hair alreadyThe dissatisfaction that she expressed was not dissatisfactionIt was a conversation between herself and my partner *** about the amount of makeup she had on she never once said anything about her hair not being to her likingThis was her first pageant and we have been working in pageants for over years, we are familiar with how makeup should look when a contestant is on stage to make them look their best*** also walked *** down to her directors before interview to get their opinion on her makeup and they said that she had never looked betterOnce she heard our opinions and reasons why her makeup was a little heavier than normal, she understood and there was no other issueI also never stated that since "I was the owner of the company and there was nothing she could do." When I explained all of this to her and told her that we would not be providing her a refund because she did in fact receive what she paid for she asked "Who can I speak to that is above you" I replied by saying that there is no one above me because I am the owner of the businessWhich is the simple factI was not saying that to be rude or hurtfulWhen *** asked for a refund I did not say that we aren't making money you as it isI told her that the money we took in from the pageant covered travel expenses and that was itWe in fact come out of pocket extra money for flight cancellation and rebooking fees and hotel accommodations for the night that we were stuck at Chicago O'Hare International.
In conclusion, we cant control what happens with weather which in turn effects our travel plansHowever her director made arrangements within the pageants schedule to ensure that the contestants received their servicesShe is the only person who had any issues with that and *** waited a month to bring any of these concerns (which we weren't remotely aware of) to our attention

Ordered and paid for a bat in July Ive been leaving messages and he doesn't return my callsIt's now October and still no bat

To Whom It May Concern:The customer filing the complaint was left a message by [redacted] when the employee ([redacted]) emailed her resignation letter on December 12th, 2014. The customer neglected to return the phone call to reschedule her appointment and we accommodated her accordingly when she arrived....

 [redacted] is currently operating out of her home without proper licensure and is not informing her clients of this as well. As far as [redacted] is concerned, he does not advertise that he is a licensed stylist because he is not. He is an apprentice under my professional license. [redacted] does not receive a paycheck for services performed within the salon in accordance with the State of Virginia Department of Occupational Regulation Board requirements. We also have other apprentices in the business that I hold classes for. These are simply styling classes and makeup classes. You do not have to have any kind of professional license to teach a hairstyling and/or makeup class. We do not charge for our apprenticeship program, as it is illegal to do so and in that case would require an education license. However that is not how our program works. As an apprentice, you are self-taught via an online system and textbook from Virginia DPOR and Roanoke County Public School System. Virginia State Board provides the curriculum for Cosmetology not Thomas Dunn Studios. There is nothing illegal in the way we are operating. It is simply a disgruntled ex employee involving a customer with their view of our business and has no factual information.

Review: Hello, and thank you for reading my complaint with [redacted] Dunn Studios in Roanoke, VA. Although I'm not the "pageant type", I thought I'd give a MRS [redacted] contest a try in December. I was told that [redacted] Dunn Studios would come to apply make-up and do my hair before the interview (Friday night), and again before the pageant on Saturday. I provided my Visa to them for the amount of $300 for these services, and they charged my PayPal account on 10/30/2013 for the total amount. The pageant interview was supposed to take place on Friday, December 6th, but according to [redacted] Dunn, flights were postponed and they would not be in until Saturday morning. I have two main complaints: the first is that I was not reimbursed for the Friday night services that were not performed; and second: that I was supposed to have an hour appointment, and I was given 15 minutes. I was the last person to be attended to, and because I have straight hair -- I was merely "brushed" and told to go to the interview. Typically, hair stylists know that straight hair must be "straightened" with a tool equivalent to a curling iron for curly hair, but in my case, the team spent hours on the girls who needed their hair curled, and 15 seconds total on my hair by "ratting" it. I expressed dissatisfaction at the time of the event, as well as dissatisfaction with the amount of time I was given, and I was told because he was the owner of the company that there was nothing I could do. I also expressed dissatisfaction with the fact that they were not reimbursing the contestants for services not provided, and I was told, "We're not making money on you as it is." I am ultimately saddened to think that they will continue with this pattern of behavior and others will be fooled. Regardless of the flight sna-foo, I believe I am entitled to receiving reimbursement for the poor services perfomed on the day of the contest. Receiving 15 minutes of services, rather than the hour that was contracted, is unethical and unprofessional. Thank you.Desired Settlement: I did not sign a contract that indicated that if flight arrangements made it impossible to attend the event that I would not be refunded; nor was I satisfied with the services that were perfomed on the day of the event. It was hurried; he did not bring the necessary tools to do my hair, and I was told there was nothing he could do about it. I would like to be reimbursed $250 of the $300. I will be happy to pay $50 for the fake lashes that he applied. Thank you for your consideration and time.

Business

Response:

In response to [redacted] complaint, she is correct when she says that our flights were postponed due to weather issues, however her pageant directors [redacted] and [redacted] were aware of this and alerted all of the contestants of the schedule change. They accommodated our flight issues by rescheduling the Friday nights interviews for Saturday morning so that each contestant would receive their two services that they paid for. One service Saturday morning for interview, and one service Saturday night for the pageant. When I originally spoke with [redacted] before arriving at the pageant, I explained to her that we block off

1 hour on our schedule for each contestant, I also stated that it doesn't always take a full hour for some such as herself who have shorter hair which requires less work. The reason she was the last person we provided services on is because we knew that she would not take as long as others who had more hair. I don't see this as denying someone an equal service since I own

and operate a full time hair salon and I am looking at that situation from a timing standpoint. We schedule clients this way every day and have never had an issue. Had I taken a contestant with a lot of hair last, that contestant would have been late and that subsequently would have been my fault. I had to proper tools needed to perform [redacted]s services as well. When she sat down and I asked her how she wanted her hair to look she said that she would like some more volume in the crown of her head (which we provided by teasing her hair) and I used product to ensure that her hair was smooth because she had come to me with clean, flat ironed hair already. The dissatisfaction that she expressed was not dissatisfaction. It was a conversation between herself and my partner [redacted] about the amount of makeup she had on she never once said anything about her hair not being to her liking. This was her first pageant and we have been working in pageants for over 10 years, we are familiar with how makeup should look when a contestant is on stage to make them look their best. [redacted] also walked [redacted] down to her directors before interview to get their opinion on her makeup and they said that she had never looked better. Once she heard our opinions and reasons why her makeup was a little heavier than normal, she understood and there was no other issue. I also never stated that since "I was the owner of the company and there was nothing she could do." When I explained all of this to her and told her that we would not be providing her a refund because she did in fact receive what she paid for she asked "Who can I speak to that is above you" I replied by saying that there is no one above me because I am the owner of the business. Which is the simple fact. I was not saying that to be rude or hurtful. When [redacted] asked for a refund I did not say that we aren't making money you as it is. I told her that the money we took in from the pageant covered travel expenses and that was it. We in fact come out of pocket extra money for flight cancellation and rebooking fees and hotel accommodations for the night that we were stuck at Chicago O'Hare International.

In conclusion, we cant control what happens with weather which in turn effects our travel plans. However her director made arrangements within the pageants schedule to ensure that the contestants received their services. She is the only person who had any issues with that and [redacted] waited a month to bring any of these concerns (which we weren't remotely aware of) to our attention.

Consumer

Response:

Dear

I have reviewed the response offer (an excuse and no refund) made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Although no others have filed a complaint to the Revdex.com as of yet, I do know that other contestants were dissatisfied with the services provided by [redacted] Dunn Studios. It is inaccurate that I was the only person unhappy with their lack of professionalism in providing the services most would come to expect for $300 per contestant. Many contestants verbalized that they were coerced into paying this large sum of money, in that "no one else could be backstage except those given that privilege."

Typically, when one goes to a salon and pays $300, they are given something in return. In my case, I was provided a rushed make-up application and hair styling that included "back-combing of the crown."

Again, I was supposed to have an hour appointment in the morning, and I was given a total of 15 minutes between hair, make-up, and dressing. The other contestants in the hotel room can verify that the directors came up to the room and said "You need to get downstairs NOW!" when I had just sat down in the chair. And, later in the evening (what has been referred to as my "2nd appointment", I only received eye-liner application and again "back-coming" because I asserted myself and asked for the make-up that had never been applied in the morning.

I believe that you think you completed "most" of the work and that you should be paid for coming; but, just "showing up" is not enough. I maintain that you did not complete the work that you were hired to do, and I am asking for a refund.

Regards,

**. [redacted]

Review: I had made a December appointment at Thomas Dunn Studios for [redacted]; however, when I showed up, I was told she was leaving for the evening. [redacted] later told me that she had NOT been told that I was coming in for an appointment. Instead, a young man by the name of [redacted] ended up doing my hair. He had to ask the owner, Thomas Dunn, to do some of the cuts and sculpting. I have since found out that this [redacted] is not licensed to do hair, but is employed by Thomas Dunn to do just that. In addition, Mr. Dunn is offering classes, but has no certification to teach. I think that this is very wrong and should be looked into. They are operating illegally as far as I'm concerned.Desired Settlement: I want [redacted] to STOP doing hair - unless it's just a shampoo. In addition, Mr. Dunn should apply for and receive his teaching certificate before he continues on with this part of his business. Somebody is going to mess up someone's hair, nails, etc., which is going to cause a larger problem!

Business

Response:

To Whom It May Concern:The customer filing the complaint was left a message by [redacted] when the employee ([redacted]) emailed her resignation letter on December 12th, 2014. The customer neglected to return the phone call to reschedule her appointment and we accommodated her accordingly when she arrived. [redacted] is currently operating out of her home without proper licensure and is not informing her clients of this as well. As far as [redacted] is concerned, he does not advertise that he is a licensed stylist because he is not. He is an apprentice under my professional license. [redacted] does not receive a paycheck for services performed within the salon in accordance with the State of Virginia Department of Occupational Regulation Board requirements. We also have other apprentices in the business that I hold classes for. These are simply styling classes and makeup classes. You do not have to have any kind of professional license to teach a hairstyling and/or makeup class. We do not charge for our apprenticeship program, as it is illegal to do so and in that case would require an education license. However that is not how our program works. As an apprentice, you are self-taught via an online system and textbook from Virginia DPOR and Roanoke County Public School System. Virginia State Board provides the curriculum for Cosmetology not Thomas Dunn Studios. There is nothing illegal in the way we are operating. It is simply a disgruntled ex employee involving a customer with their view of our business and has no factual information.