Thomas E. Young, M.D.

The patient came in with a very complicated problem after an injury and was told very clearly by DrYoung that it could take multiple treatments to correctBecause this was an unusual condition presented, it was difficult to predict how the patient's condition would improve and what
other necessary steps would need to be taken to achieve a desired responseUnfortunately, the patient's interpretation of DrYoung's suggested treatment plan was not fully understoodThe complainant also stated she was displeased that her "review" did not have a comment from us and "all other reviews had comments after them--however, my review--no comments"Our reply to you regarding this is that we take negative comments and reviews very seriouslyAny comment at all that has a negative connotation launches a full investigation with all of our staff to determine what may have happenedThis type of thorough investigation takes daysIn addition, the client posted her review twiceSince this is a certified patient review site, the duplication of her review had to be managed by DemandForce who is our certifying software company and they had to remove one of her duplicate reviewsThe other "reviews" were answered immediately as they were positive comments and we replied with a note of thanksIf you look at our reviews on our website (561) to date, you will see that we answer every review whether positive or negativeIt is our policyRather than discussing this situation with DrYoung personally, this patient chose to display her disappointment through a public forumWe are always careful in our public responses in order to comply with HIPAA regulationsRespectfully yours,
Paula D* *** ***, B.S., R.N., CLO/A

We do apologize for the time it has taken
to reach a conclusion on this very unusual refund request.  To begin with the patient waited three years
to request the refund and secondly, the finance company she worked through no
longer exists.  I addressed the latter
situation in an...

email I sent to [redacted] on December 11, 2015.  The email was sent to the address we had on
file for her: [redacted].com.  The email sent is attached.  When I did not hear back from her I assumed
she was contemplating what services she might want.  I realize that [redacted] did not want other
services, but since three years have gone by since her last treatment and we cannot
do a refund through [redacted], this is the only solution we can offer.
Glenn *. N[redacted], Office Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I never received any email because it was spelled incorrectly, I repeatedly gave my phone number to the receptionist(s) over the past two months and asked for a phone call in return.  I am unsure of why I cannot be refunded the unused balance, even though the company is no longer in business. I am SURE your office was paid in full by the now extinct [redacted] company, even if they went out of business you would've received payment in full in a monetary form.  Although time has passed, again I state that money does not expire. And Dr. Young's office is still in business. Had I received a phone call from Glenn, as I had been told would occur, I could have explained my absence. I understand this may seem unusual to him, and I'd prefer not to place all of my personal business on the Revdex.com website. This is where customer service skills come in handy, and I feel it is a violation of my privacy, if he had been concerned with my absence a personal call from him would have been great. At this point, I feel something else must be decided. I have been forced by Glenn's silence to go to the extreme measure of filing a complaint with the Revdex.com and to now go into an office where I have to be completely vulnerable is putting me in a truly awkward position. I'm sure he can understand the predicament and my loss of trust in the office.  I would have appreciated a return phone call to explain my situation and see what the options are, instead I kept getting brushed off by the receptionist. I do not wish to be involved with an office that has been cold and rude to me. What is to say that someone wouldn't treat me poorly in the office? Or worse? I am forced to make assumptions on my own because of lack of contact from the office. I have no guarantees of a backlash. Since there is nothing in writing, that I signed, that states anything about refunding money that is unused, I see this as a problem that can be worked out. I'm sure the office would rather walk away with their good name in tact as I want to walk away without having any further procedures done. I don't understand why the office would FORCE me to have another procedure that I really have no interest in doing. I would appreciate Glenn to speak with Dr. Young again and see what else can be worked out.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
When I was seen for a consult by Dr. Young he never said this is a "complicated" problem or a "unique" condition as the office is now claiming. As a matter of fact, I was told they have seen much worse, that he could definately help me, taking down scar tissue was going to be "easy" and filling in part of the injured area via a fat transfer would greatly improve the situation, it may not look perfect, but there would be a dramatic improvement.  If for one moment he would have admitted this was a complicated procedure for him, I would never have paid $1000 to his office.  What I said to him was I want to make sure the injury could not be seen under my clothes and he said that would be the case.
  After the procedure I saw Dr. Young for a followup and the area looked no better then before he did the procedure.  He said there was still swelling.  I returned about a month later (8/26)--he looked at the area, admitted there was not an improvement and he assured me he would "help me" and we would work together to improve the problem.  He never mentioned an additional charge of $500.  Within a few days of that visit, his office called and wanted to schedule an appointment for me to return to try to correct the situation and that it would cost me an additional $500.  I was very clear in my reply to his office staff how upset I was with the fact he did not improve my injured area at all, now he wants another $500!  I was insulted, frustrated, and felt like I had been scammed big time!  I had waited weeks for a response from Dr Young or his office after that phone call and heard nothing.  As I discussed the situation with family and friends, I decided I had to take my" disappointment" to a "public forum" so I posted a review and thought  I may get a reply since it was now in writing.  I waited 15 days for a response from that office--even a phone call stating they are looking at my situation--I heard nothing.That is why I felt compelled to bring this situation to the Revdex.com.  I have been been promised by a doctor that he could help my problem and there is no improvement in my condition.  I have given him $1000 to remedy a problem and there is absolutely no improvement in my condition.  Its simply not right.
Regards,
[redacted]

We do apologize for the time it has taken
to reach a conclusion on this very unusual refund request. ...

To begin with the patient waited three years
to request the refund and secondly, the finance company she worked through no
longer exists.  I addressed the latter
situation in an email I sent to [redacted] on December 11, 2015.  The email was sent to the address we had on
file for her: [redacted].com.  The email sent is attached.  When I did not hear back from her I assumed
she was contemplating what services she might want.  I realize that [redacted] did not want other
services, but since three years have gone by since her last treatment and we cannot
do a refund through [redacted], this is the only solution we can offer.
Glenn *. N[redacted], Office Manager

Review: I have never been more upset with any experience then I have been with Young Medical Spa. I went in for a consult and was told my injury that was a result of a fall down the stairs and involved scar tissue could be much improved and bringing down the scar tissue. I also had fat transfer to be used as a filler for the injured area and was charges $1000. Dr. Young admitted he did not take down enough scar tissue and he agreed there was no difference from before and after the procedure. He then proceeded to tell me he could "help me" but wants another $500! I did post this complaint under reviews for his spa 15 days ago--all other reviews had comments after them--however, my review--no comments. I paid for a service and he admitted it was unsuccessful. He should have offered to fix the problem at no additional charge but that was not the case. At

Business

Response:

The patient came in with a very complicated problem after an injury and was told very clearly by Dr. Young that it could take multiple treatments to correct. Because this was an unusual condition presented, it was difficult to predict how the patient's condition would improve and what other necessary steps would need to be taken to achieve a desired response. Unfortunately, the patient's interpretation of Dr. Young's suggested treatment plan was not fully understood.