Initial Business Response / [redacted] (1000, 12, 2017/03/07) */ February 17, Revdex.com of Northern Indiana [redacted] XXXXX RE: Case [redacted] To Ms [redacted] Thank you for allowing us to address the concern brought to you by Ms [redacted] When Ms [redacted] brought her concern to us, we immediately turned this over to our insurance company, Travelers insurance for investigation Traveler's did accept liability on this claim on the same day they received it, on 1/27/after speaking with [redacted] and Ms***The appraiser, [redacted] inspected her vehicle, and confirmed it was a total loss She wanted to keep her vehicle, but since she had a lienholder, our appraiser has to send to our total loss representative The total loss representative has to get permission from the lienholder to allow the customer to keep the vehicle, and the lienholder would not allow that, so we explained she would not be able to keep the vehicle and Ms [redacted] agreed to release the vehicle for [redacted] which is a fair market value for her vehicle Travelers had set her up in a rental the same day we spoke through Enterprise Ms [redacted] called me back to advise that it was discovered that she had an issue with Enterprise, so they would not rent to herTravelers offered to pay for another rental She declined Travelers stated that if she didn't want to get into another rental, I could then pay her loss of use of [redacted] per day for day period which is what she is entitled to if she does not rent a car She agreed to that and a check was sent to her for [redacted] She was never told that she had to pay out-of-pocket first for any rental She has no basis for her demand of additional compensation, and if there is no indication that she disagreed with the offer made by our appraiser and reiterated by the total loss representative If she believes that her vehicle has more value, she would need to provide evidence to the total loss representative She spoke with total loss representative about her paperwork that needs to be signed so payment can be released and she did not advise of any issues she had with the repairs figures As per Travelers, in the State of Indiana, a third party claimant is not entitled to lost wages or any inconvenience for a property damage claim Travelers have paid Ms [redacted] on our behalf everything we believe she is entitled to regarding her property damage If you have any questions please call me at XXX-XXX-XXXX ext [redacted] Sincerely, [redacted] Director of Guest Services
Initial Business Response / [redacted] (1000, 21, 2015/12/29) */ December 28, Revdex.com of Northern Indiana Ms [redacted] Parnell Avenue Fort Wayne, IN RE: Case #26063001: [redacted] To MsFirestine, Thank you for the opportunity to respond to Mr [redacted] 's claimI apologize for the lateness of this reply After reviewing the complaint, we agree that his concern and requests were not handled properly at the Jiffy Lube service center in MishawakaThe district manager of this location has investigated and taken appropriate action to assure that this will not happen again We have reached out to Mr [redacted] through email and offered a refund for his services on October 5, and we have also offered to perform a new oil change with his preferred oil and an inspection of his vehicle to determine any issues from our serviceWe have sent a letter of apology with a complimentary service to his address, confirming our refund to his credit card and our willing help to inspect the vehicle If you have any questions please call me at XXX-XXX-XXXX ext Sincerely, Madeline [redacted] Director of Guest Services
Initial Business Response / [redacted] (1000, 12, 2017/03/07) */ February 17, Revdex.com of Northern Indiana [redacted] XXXXX RE: Case [redacted] To Ms [redacted] Thank you for allowing us to address the concern brought to you by Ms [redacted] When Ms [redacted] brought her concern to us, we immediately turned this over to our insurance company, Travelers insurance for investigation Traveler's did accept liability on this claim on the same day they received it, on 1/27/after speaking with [redacted] and Ms***The appraiser, [redacted] inspected her vehicle, and confirmed it was a total loss She wanted to keep her vehicle, but since she had a lienholder, our appraiser has to send to our total loss representative The total loss representative has to get permission from the lienholder to allow the customer to keep the vehicle, and the lienholder would not allow that, so we explained she would not be able to keep the vehicle and Ms [redacted] agreed to release the vehicle for [redacted] which is a fair market value for her vehicle Travelers had set her up in a rental the same day we spoke through Enterprise Ms [redacted] called me back to advise that it was discovered that she had an issue with Enterprise, so they would not rent to herTravelers offered to pay for another rental She declined Travelers stated that if she didn't want to get into another rental, I could then pay her loss of use of [redacted] per day for day period which is what she is entitled to if she does not rent a car She agreed to that and a check was sent to her for [redacted] She was never told that she had to pay out-of-pocket first for any rental She has no basis for her demand of additional compensation, and if there is no indication that she disagreed with the offer made by our appraiser and reiterated by the total loss representative If she believes that her vehicle has more value, she would need to provide evidence to the total loss representative She spoke with total loss representative about her paperwork that needs to be signed so payment can be released and she did not advise of any issues she had with the repairs figures As per Travelers, in the State of Indiana, a third party claimant is not entitled to lost wages or any inconvenience for a property damage claim Travelers have paid Ms [redacted] on our behalf everything we believe she is entitled to regarding her property damage If you have any questions please call me at XXX-XXX-XXXX ext [redacted] Sincerely, [redacted] Director of Guest Services
Initial Business Response / [redacted] (1000, 21, 2015/12/29) */ December 28, Revdex.com of Northern Indiana Ms [redacted] Parnell Avenue Fort Wayne, IN RE: Case #26063001: [redacted] To MsFirestine, Thank you for the opportunity to respond to Mr [redacted] 's claimI apologize for the lateness of this reply After reviewing the complaint, we agree that his concern and requests were not handled properly at the Jiffy Lube service center in MishawakaThe district manager of this location has investigated and taken appropriate action to assure that this will not happen again We have reached out to Mr [redacted] through email and offered a refund for his services on October 5, and we have also offered to perform a new oil change with his preferred oil and an inspection of his vehicle to determine any issues from our serviceWe have sent a letter of apology with a complimentary service to his address, confirming our refund to his credit card and our willing help to inspect the vehicle If you have any questions please call me at XXX-XXX-XXXX ext Sincerely, Madeline [redacted] Director of Guest Services