Thomas Honda

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10734518, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.First off I never said I was satisfiedI am very unsatisfied Yes they did replace the battery and they should of this battery wouldn't of past a state inspectionSecond off they did align but not correct now I once again for the third him have to rub back to the dealership to have the alignment adjusted againWith the alignment being out and driveing the truck it is effecting my tiresI think it's time the dealership reimburse me fuel at this pointRegards, [redacted]

To Whom It May Concern:Thomas Team Honda is in receipt of the Revdex.com complaint dated March 11,The original letter dated February 27,was not received by the store.The Honda Odyssey with 149,miles was towed to Thomas Team Honda on August 7, The van had a catastrophic engine failureThe dealership suggested the vehicle be replaced with a npre-owned vehicle.The writer informed by James M***, Service Manager, that she wanted the vehicle repairedThe requested repair was not recommended due to the age and condition of the vehicle, The writer requested a used engine to be located and installed in the vehicleThe service department installed and tested the engine and returned to vehicle to the customer completely functional and operating without any engine leaksThe vehicle was operated until February 26,without any complaint regarding oil consumption or operation.On February 26,2018, the writer called the service department at Thomas Team Honda and said an engine leak had been discovered and wanted to know if the repair was warranted at a Honda dealer in Florida, James M [redacted] informed the customer that the repair had a 30-day warrantyThe engine had no manufacturer warranty since the engine was used.The writer of this letter never contacted anyone with displeasure or requesting an appeal to this service request after the conversation with James M***, Service Manager.Proposed Resolution;Store operating partner/GM, will locate a Honda dealer in the Jacksonville area and have the engine diagnosedAn estimate will be prepared and reviewed with the customer, After the estimate is received, the store will determine if any support for the new repair is appropriate.Future Process Change;Thomas Team Honda will purchase red stamps that state; "30-Day Warranty"The stamp will be applied to all work orders that have a 30-day warrantyThomas Team Honda will also clearly mark on all work orders when used parts are requested by a customer on the repair of a vehicle,Please do not hesitate to contact my office if you have any questions regarding this response to complaint ID number [redacted] .Sincerely,Ken S*GM/Operating Partner

RE: Complaint ID# ***Dear Ms***,The customer returned to our dealership on July 22, 2015, regarding a battery issueWe found that the battery was missing a plastic capWe replaced the battery at no charge to him even though the battery itself was not
faulty.The customer then returned on July 31, 2015, stating that his vehicle was out of alignment and could not be aligned and had a dirty interiorWe aligned the vehicle againIt is now within factory specificationsAdditionally, the vehicle was re-cleanedThere are a few marks on the upholstery that we have not been able to removeWe offered to try to dye the seats but the customer elected to accept them in their present condition.The customer is satisfied with the work we performed.Sincerely,
*** ***
Service Manager
[email protected]

RE: Complaint ID# ***Dear Ms***,The customer returned to our dealership on July 22, 2015, regarding a battery issueWe found that the battery was missing a plastic capWe replaced the battery at no charge to him even though the battery itself was not faulty.The customer then returned on
July 31, 2015, stating that his vehicle was out of alignment and could not be aligned and had a dirty interiorWe aligned the vehicle againIt is now within factory specificationsAdditionally, the vehicle was re-cleanedThere are a few marks on the upholstery that we have not been able to removeWe offered to try to dye the seats but the customer elected to accept them in their present condition.The customer is satisfied with the work we performed.Sincerely,*** ***Service Manager [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10734518, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First off I never said I was satisfied. I am very unsatisfied.  Yes they did replace the battery and they should of this battery wouldn't of past a state inspection. Second off they did align but not correct now I once again for the third him have to rub back to the dealership to have the alignment adjusted again. With the alignment being out and driveing the truck it is effecting my tires. I think it's time the dealership reimburse me fuel at this point.Regards,[redacted]

RE: Complaint ID# [redacted]Dear Ms. [redacted]The customer’s 2011 Dodge Caravan vehicle was brought into our service department on July 6, 2015, due to a concern that the air conditioner was not providing cool air. During that visit we diagnosed the air conditioning problem at no charge to the...

customer. We found that the air conditioner condenser was blocked causing extremely high pressures. This information is confirmed by Repair Order# [redacted] that is included with this letter.We serviced this vehicle on March 19, 2015, prior to its sale on April 4, 2015, to this customer.In March we replaced the leaking A/C line with a new line. Verification of the part and price can be found on Repair Order # [redacted]. There may be another line on the vehicle that was repaired but, at this time, I cannot confirm this to be the case.When we sold the car the air conditioner was working properly. Please note that our company gives a 30 day warranty from the time of purchase. This problem was brought to our attention long after the warranty period ended. However, as a goodwill gesture Thomas Team Honda offered to help the customer with a $250.00 credit toward the repair. The customer did not want any repairs completed on the vehicle.Sincerely,[redacted]Service Manager[redacted]Sincerely,###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10734518, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First off I never said I was satisfied. I am very unsatisfied.  Yes they did replace the battery and they should of this battery wouldn't of past a state inspection. Second off they did align but not correct now I once again for the third him have to rub back to the dealership to have the alignment adjusted again. With the alignment being out and driveing the truck it is effecting my tires. I think it's time the dealership reimburse me fuel at this point.
Regards,[redacted]

RE: Complaint ID# [redacted]Dear Ms. [redacted]The customer’s 2011 Dodge Caravan vehicle was brought into our service department on July 6, 2015, due to a concern that the air conditioner was not providing cool air. During that visit we diagnosed the air conditioning problem at no...

charge to the customer. We found that the air conditioner condenser was blocked causing extremely high pressures. This information is confirmed by Repair Order# [redacted] that is included with this letter.We serviced this vehicle on March 19, 2015, prior to its sale on April 4, 2015, to this customer.In March we replaced the leaking A/C line with a new line. Verification of the part and price can be found on Repair Order # [redacted]. There may be another line on the vehicle that was repaired but, at this time, I cannot confirm this to be the case.When we sold the car the air conditioner was working properly. Please note that our company gives a 30 day warranty from the time of purchase. This problem was brought to our attention long after the warranty period ended. However, as a goodwill gesture Thomas Team Honda offered to help the customer with a $250.00 credit toward the repair. The customer did not want any repairs completed on the vehicle.Sincerely,[redacted]Service Manager[redacted]Sincerely,###-###-####

To Whom It May Concern:Thomas Team Honda is in receipt of the Revdex.com complaint dated March 11,2018. The original letter dated February 27,2018 was not received by the store.The 2007 Honda Odyssey with 149,700 miles was towed to Thomas Team Honda on August 7, 2017. The van had a...

catastrophic engine failure. The dealership suggested the vehicle be replaced with a new-or pre-owned vehicle.The writer informed by James M[redacted], Service Manager, that she wanted the vehicle repaired. The requested repair was not recommended due to the age and condition of the vehicle, The writer requested a used engine to be located and installed in the vehicle. The service department installed and tested the engine and returned to vehicle to the customer completely functional and operating without any engine leaks. The vehicle was operated until February 26,2018 without any complaint regarding oil consumption or operation.On February 26,2018, the writer called the service department at Thomas Team Honda and said an engine leak had been discovered and wanted to know if the repair was warranted at a Honda dealer in Florida, James M[redacted] informed the customer that the repair had a 30-day warranty. The engine had no manufacturer warranty since the engine was used.The writer of this letter never contacted anyone with displeasure or requesting an appeal to this service request after the conversation with James M[redacted], Service Manager.Proposed Resolution;Store operating partner/GM, will locate a Honda dealer in the Jacksonville area and have the engine diagnosed. An estimate will be prepared and reviewed with the customer, After the estimate is received, the store will determine if any support for the new repair is appropriate.Future Process Change;Thomas Team Honda will purchase red stamps that state; "30-Day Warranty". The stamp will be applied to all work orders that have a 30-day warranty. Thomas Team Honda will also clearly mark on all work orders when used parts are requested by a customer on the repair of a vehicle,Please do not hesitate to contact my office if you have any questions regarding this response to complaint ID number [redacted].Sincerely,Ken S[redacted]GM/Operating Partner

Review: I bought this truck a week ago. They told me it went through the service department. It has already been back to the dealership once to have problems corrected. Now it goes back again next week to be worked on again. I believe all this issue should of been fixed and corrected before they sold it to me. Then the day I bought it I called several hours ahead of time so they had time to have it ready and cleaned up. When I did get there it didn't look like they touched the interior. I want all the issue to be addressed this week when it goes in to the dealership.Desired Settlement: I want all the issues to be addressed and corrected this week when it goes back to the dealership. I don't feel only owning this truck for a week I should have to schedule two trips to the dealership

Business

Response:

RE: Complaint ID# [redacted]Dear Ms. [redacted],The customer returned to our dealership on July 22, 2015, regarding a battery issue. We found that the battery was missing a plastic cap. We replaced the battery at no charge to him even though the battery itself was not faulty.The customer then returned on July 31, 2015, stating that his vehicle was out of alignment and could not be aligned and had a dirty interior. We aligned the vehicle again. It is now within factory specifications. Additionally, the vehicle was re-cleaned. There are a few marks on the upholstery that we have not been able to remove. We offered to try to dye the seats but the customer elected to accept them in their present condition.The customer is satisfied with the work we performed.Sincerely,[redacted]Service Manager [email protected]

Consumer

Response:

Review: We purchased a used 2011 dodge caravan on 4/4/2015 we were so happy with the over all experience and that the vehicle was said to be in excellent working condition that their was no problem what so ever. On 7/1/2015 I was driving the vehicle and turn on the AC and discovered it was only blowing out hot air and that the compressor wasn't kicking on, only thinking that it just need to be recharged with Freon I called and made an appointment with our local shop [redacted] change because with a dodge we don't know anything about it so adding freon ourselves was out of the question on Friday was when the appointment was made my husband took the vehicle in and they discovered that the AC hose was missed with before and that it was repaired but not fixed, that the vehicle was full of freon but there was a problem with the Electric fan wasn't coming on with the AC and [redacted] change recommended that we take it back to the dealership have them check the module testing/ calibrated since they didnt have the corrected tool to do it in there shop since they needed a Chrysler tool to do. So my husband called about the problem that was found and to make an appointment to have it look at, and also for our 1 free oil change when we bought the vehicle. On Monday 7/6/2015 I took it to the dealership which is an 1 hour 25 mins away for service. and this is what happen. The service man came back saying that the problem was in the condenser and the receiver dryer that it was clogged and it was going to costed us 745.56 including 3 pounds of freon and tax, we were not happy about this at all and I called and spoke to my husband about what was going on, him and the service man spoke and the some words angry works were spoken but we discovered from them that there was a problem with the AC when they bought it off of the previous owners that was never disclosed to us when we bought the car and they knew that it would stop working, it was stated that they didn't know when it would stop running, they admitted that they repaired the AC hose but not replaced it. after discussing this and knowing we were upset about this he went back to discuss what they could do and they decide to offer us a 250.00 dollars off the cost which would still leave us paying 495.56 we still wasn't happen so we took the vehicle and leave. when I turn on the car we had cold blasting air coming from the vents saying that the AC is now working. The next day I called the local shop [redacted] change and bought it in to have them look at it to see why we had a working AC. this was on 7/7/2015 after looking that the car the [redacted] change found that they must have reset the module, I told him that the car dealership said it was the condenser and receiver dryer and he said that there was no leaks on the condenser, receiver dryer that the pressure was normal ( good circulation) so this was not the problem. Thomas Honda lied to us about the car AC that was supposed to be working condition when we bought it, that there was in issues with it and was never told us, and now they want us to pay for a service replacement that wasn't the problem or issues to the AC wasn't working.Desired Settlement: We would like to have all the parts of the A/C that was repaired replaced.

Business

Response:

RE: Complaint ID# [redacted]Dear Ms. [redacted]The customer’s 2011 Dodge Caravan vehicle was brought into our service department on July 6, 2015, due to a concern that the air conditioner was not providing cool air. During that visit we diagnosed the air conditioning problem at no charge to the customer. We found that the air conditioner condenser was blocked causing extremely high pressures. This information is confirmed by Repair Order# [redacted] that is included with this letter.We serviced this vehicle on March 19, 2015, prior to its sale on April 4, 2015, to this customer.In March we replaced the leaking A/C line with a new line. Verification of the part and price can be found on Repair Order # [redacted]. There may be another line on the vehicle that was repaired but, at this time, I cannot confirm this to be the case.When we sold the car the air conditioner was working properly. Please note that our company gives a 30 day warranty from the time of purchase. This problem was brought to our attention long after the warranty period ended. However, as a goodwill gesture Thomas Team Honda offered to help the customer with a $250.00 credit toward the repair. The customer did not want any repairs completed on the vehicle.Sincerely,[redacted]Service Manager[redacted]Sincerely,###-###-####