Thomas Jefferson University Hospital

I spent several days at Jefferson University Hospital in Philly. I was there 4 nights and 5 days. I never turned on my TV. I used the phone ( after a few consultations from hospital staff on how to get outside line and I live in Delaware, a state outside Philly). I might have called home 3 times in the 4 days (once to order a taxi to take me home). There were no stickers on the phones nor any indication from the staff that I had to pay for making calls or turning on the TV. It appears the *** has taken a page from the US airline industry and will add hidden fees wherever possible. I have a cell phone and do not need the services of *** and will make sure I do not even come close to using them. My bill was only $34.96 with a $2.00 late fee charge if I miss payment. The numbers crunch out to $34.96 divided by 5 (no of days in hospital) times 365 or $255 1.35per year. Wow!!! Also the 2% late fee for one month is 24% per year. Wow. I do not plan to pay this bill until I get some info which justifies the charge to me and not to any or all patients at Jefferson.

ER visit in December 2018 at Thomas Jefferson University Hospital in Phila, PA. Received a CT Scan W/O Contrast. When I received the original bill, I noticed I was charged over $2,000 for a radioactive/therapeutic injection. I called TJUH to dispute the claim and requested a breakdown of my billing.
After numerous requests, I received the beak down of the bill, which shows I received one bag of saline IV charged, but an additional bill for 5 IV usages. Additionally, there was now a separate charge listed for a Diagnostic injection.
I called back once I received the bill break down and again explained that I did not receive a diagnostic injection, obviously, because I had received a Without Contrast CT Scan. I also questioned why I was being billed for 5 IVS ($1,500.00) when the bill shows I only had one bag of saline put into me. I was told by the TJUH representative that each additional charge was hourly- the amount of hours I spent in the ER.
I responded by explaining that after my IV was put in and the Catscan taken, I was brought to the main nurse triage. I sat there for a number of hours waiting to see a doctor for discharge. When the discharge doctor came and got me, he apologized and said that the hospital had misplaced me in the ER and they were looking for me in a different unit. 8 total hours in the ER, needlessly.
TJUH keeps responding that they have completed their review and will put my bill- an overcharge of 4 IVS ($1,200.00) and a Diagnostic injection I factually did not/could not have received, into collections. I have contacted TJUH Legal and Risk Management, as I'm an attorney myself and have consulted with a colleague specializing in medical billing who has confirmed that I've been upbilled and improperly charged for a treatment I did not receive.
My whole experience has been frustrating with TJUH and no one is owning up to their billing mistake/upcharge. Seeking removal of charges of treatment not received and upbilling.

In 2016 I had a procedure and didn’t receive a bill until 2018. I proceeded to schedule automated monthly installment payments with the hospital and never missed a bill. Midway through the payments, I receive a letter from a collections agent, 3 days after the hospital had posted my March payment. That the debt had been sent over to them. I never received any notification from the hospital. They never mentioned to me about transferring the debt when I scheduled the monthly payments. They agreed on the monthly payment amount and how long it would take to complete paying off the bill. They said that was the lowest monthly payment they would accept.

On November 13, 2018 I had surgery on my nose for a deviated septum. Dr. C & Dr. H did the surgery. It went better than expected. I received a bill for $883.00. On November 19, December 3, 2018, and January 2, 2019 - I was seen post op. There is NO CHARGE for post op visits within 3 months of surgery. I have made four (4) calls to customer service to have this corrected... to NO avail! In an effort to get some action I made a good faith payment of $383.00 and told them I would gladly pay the balance upon credit of $150. This has still not been done and I am very skeptical of the business and billing practices. I have be told it is in "the works" and "being reviewed". This is unacceptable and I am very concerned if I pay what I truly owe, the $150 will haunt me forever. This could wind up in a collection/credit reporting loop for years. I do not want this to happen! I have decided not to return for the follow up visits and have sought out another specialist at the University of Pennsylvania. Please HELP and hold Jefferson accountable for this deceptive business practice!

I received a bill in the mail from a collection agency *** ( PO Box ***) Aston PA ***, stating that I owed the hospital a total of $30.00 for service date 01/2018. This bill should have been taken care of, I authorized the billing department to receive monthly payments. I am under the assumption that the bill was paid in full and that this is a billing error on the part of the hospital. They have stopped deducting payments from my debit account in which they were authorized to do so. I do not understand why they would stop deductions on a medical bill that was over $190.00 and not collect the last $30.00 and then refer me to a collection agency. In the future I will not be making payment arrangements with this hospital as they have indicated incompentence in their billing department.

While paying the hospital bill on 11/01/2017, my husband made a mistake. Instead of paying $93.50, he submitted electronic payment for $9350.00 . We notified hospital's billing department right away, and asked them to return our money. Hospital told us that they need time to research and get back to us. It's been a month since the incident, and we still didn't get out money back. Every time we're trying to contact billing department, they put us on hold, send us from department to department, but the issue is still not resolved. I'm asking Revdex.com to help me to resolve this problem. It's a holiday season, and I believe we deserve to have our money back. I can't believe that such a respectful organization as Jefferson Hospital, would treat their patients in such bad manner.

I ***, go to Jefferson Headache Clinic for treatment of my migraines. Every 3 months I get botox injections as treatment. On 9/15/15 (date of service) I gotten my botox done that day, I then shortly after received a bill from *** Specialty Pharmacy saying I owed them 1,120.91. ***'s specialty pharmacy is who supplied Jefferson Headache Clinic with my Botox. I have insurance and at that time I was on my mothers ***. So I thought at first Jefferson made a mistake and billed the wrong insurance company and that's why I was receiving a bill. So I made every attempt to fix this bill by talking to the ***, Jefferson's billing and Botox coordinator at Jefferson countless times. The Botox coordinator is the one responsible for getting prior authorizations which at the time her name was Ashley and she assured me she would fix the issue, that billing was behind and I would not go into collections.

I recently have discovered by more countless phone calls that this bill was denied due to "no prior authorization" from not only Jefferson's billing but also confirmed by the insurance company ***. *** also said the provider is responsible for the bill. Meaning that Jefferson Headache Clinic should have never given me the Botox if I hadn't been authorization for it and since they did, they are responsible for the mistake and bill. I did unfortunately go into collections due to this bill that hasn't been resolved.
After this revelation on August 14, 2017 I called Jeffersons Headache Clinic's office Manager Janice V to tell her my issue. She told me that there was nothing she could do and she doesn't work in billing but she will forward my issue/complaint to the their billing lady (Deanne G) and the new botox coordinator Tenesha K and they will be able to help me.

On August 8th, 2016 I had a ‘CT Scan of the Face and Jaw without Contrast (Dye)’ at JEFFERSON OUTPATIENT IMAGING. Per my insurance company, ***, on a screenshot dated July 26, 2016, my cost for the CT scan at JEFFERSON OUTPATIENT IMAGING was $182.75. Prior to receiving the image, a representative from JEFFERSON OUTPATIENT IMAGING called on August 5, 2016 and confirmed that my charge would be $182.75. At the time of service, I was told by the JEFFERSON OUTPATIENT IMAGING representative checking me in that my charge would be $182.75. I paid the $182.75 at the time of service.

However, after the service, THOMAS JEFFERSON HOSPITAL also billed my insurance 2,133.00, for which my payment responsibility was $1,663.74. At no point prior to receiving the image or a the time of service did 1) my insurance company, 2) the JEFFERSON OUTPATIENT IMAGING representative calling to confirm my appointment and payment responsibility, or 3) the front desk representative at JEFFERSON OUTPATIENT IMAGING checking me in for my appointment inform me that I was responsible for a bill from THOMAS JEFFERSON HOSPITAL.

I completed thorough due diligence prior to the image service and was never told by *** or 2 separate JEFFERSON OUTPATIENT IMAGING representatives (1 prior to the service and 1 at the time of service) that the hospital would also bill me for a service despite the fact that I explicitly chose to complete the imaging at the outpatient imaging center.

As of this date, August 16, 2017, I have still not received copies of any paperwork or documentation providing evidence of the validity of my responsibility to THOMAS JEFFERSON HOSPITAL.