Thomas John Manhattan Medium

Client called office assistant to check in on status of her aptAssistant could not find her appointment on the calendarAssistant contacted office manager in which office manager could not find any information about this client in having a readingManager was able to find an email where client was interested in a specific item but no evidence that she actually pursued in purchasing itemAssistant asked for evidence from client of proof of purchaseClient provided a blurry photo that was unable to be read by assistant nor managerAssistant asked client for a clearer photo in which client reportedly yelled at assistant and hung up on assistantAssistant also reports that the client has an assortment of names they go by which creates more confusion to the office Assistant tried to call client back in which she did not respondOffice was unable to move forward with this matter due to client being non-compliantA few days later the client finally sent a clearer photo that still appears to not be a authorized credit card bill to both assistant and office managerClient then contacted Revdex.com when office was trying to resolve matterOffice manager sent refund check to client on even though the office can still not find any evidence that client purchased itemAssistant contacted client with tracking number of their checkClient should receive check within the next few days depending on ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi, The client, [redacted] did have an appointment that was rescheduled a few times due to unforeseen circumstances at the time of booking her appointment We strive to make our customers happy and would have called her to make arrangements to reschedule or refund but client decided to go to social media outlets instead.Although our website states 'no refunds' there are circumstances where we do honor a refund and we will be processing Jennifer's refund this weekWe thank you for following up on this issueBarbie

Hi,The client, *** *** did have an appointment that was rescheduled a few times due to unforeseen circumstances at the time of booking her appointment. We strive to make our customers happy and would have called her to make arrangements to reschedule or refund but
client decided to go to social media outlets instead.Although our website states 'no refunds' there are circumstances where we do honor a refund and we will be processing Jennifer's refund this week.We thank you for following up on this issue.Barbie

Revdex.com:
I received a call from ***, who works at the office of Thomas John, yesterday morning. Between a glitchy phone system and my emails not being received, they had not received the multitude of messages that I had left for them regarding my reading. There was no
fault on the office of Thomas John for the lack of receiving my calls and emails. It was circumstances that were beyond anyone's control. After my conversation with ***, who was very professional , understanding, and kind, I feel that this case has been resolved. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Thomas John Manhattan Medium regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Thomas John has againeailed that he will refund me - this is the fourth time he has said this with no
payment receivedThis time he has said that his lawyer says I have to sign a legal agreement saying that this closes the transaction and also a gagging order saying that I will not put any online reviews about him or have any media contact about himHe has not sent me any draft legal wording in relation to thisI responded saying I would gladly sign something on receipt of a full refund of my money, which he has had for a year, confirming the transaction is closed, but I said I would not sign a gagging orderHe has not repliedI forwarded Revdex.com the emails atvhe time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Client called office assistant to check in on status of her apt. Assistant could not find her appointment on the calendar. Assistant contacted office manager in which office manager could not find any information about this client in having a reading. Manager was able to find an email where client...

was interested in a specific item but no evidence that she actually pursued in purchasing item. Assistant asked for evidence from client of proof of purchase. Client provided a blurry photo that was unable to be read by assistant nor manager. Assistant asked client for a clearer photo in which client reportedly yelled at assistant and hung up on assistant. Assistant also reports that the client has an assortment of names they go by which creates more confusion to the office.  Assistant tried to call client back in which she did not respond. Office was unable to move forward with this matter due to client being non-compliant. A few days later the client finally sent a clearer photo that still appears to not be a authorized credit card bill to both assistant and office manager. Client then contacted Revdex.com when office was trying to resolve matter. Office manager sent refund check to client on 3/**/17 even though the office can still not find any evidence that client purchased item. Assistant contacted client with tracking number of their check. Client should receive check within the next few days depending on [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,
The client, [redacted] did have an appointment that was rescheduled a few times due to unforeseen circumstances at the time of booking her appointment.  We strive to make our customers happy and would have called her to make arrangements to reschedule or...

refund but client decided to go to social media outlets instead.Although our website states 'no refunds' there are circumstances where we do honor a refund and we will be processing Jennifer's refund this week.
We thank you for following up on this issue.
Barbie