Thomas Johnson Plumbing

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ""I have attached a picture of the estimate cost that Thomas Johnson said he would do the work for During the time he gave me this cost he called [redacted] in [redacted] and he was gave a quote and that is why he gave me the quote he did but Mr Johnson told me when he went to pick the pipe up it was the wrong pipe and the other pipe would cost moreI told him I could not pay anymore and to use a pipe from [redacted] He purchased a different pipe from [redacted] and installed it but that pipe was brokeSo mr Johnson went and purchased the pipe, he said was the one that needed to ve installed I have paid him $and that is the price on the estimate he quoted me and my cousin During the job he wanted to add septic tank risers for an additional $but I said no and then the next day it was the pipe mix up he had with [redacted] I paid what I agreed to and I feel it is not me, the consumers faught for the price mix ip

: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First let me correct one of MrJohnson's statement I only have child, yes I am a working single mom MrJohnson "did not" say this was a stub-standard estimate and you can contact my cousin (a retired plumber) because he was there and spoke with MrJohnson a couple of times His name is [redacted] ###-###-#### Yes, when MrJohnson came to my house after he completed his work I paid him the balance of $that I agreed toMrJohnson stated in his reply " When I got the pump out of the tank to see what size she had, I found out she had a more expensive pump in there." I do believe it was MrJohnson job to check out the size of my tank pump prior to giving the consumer his estimate on paper and not after the fact! Let me correct another one of MrJohnson's statement during the time this was going on MrJohnson never told me I could not use the bathroom Are bathroom an sewage was working the entire timeIf anything MrJohnson's consumer relations and integrity is sub standardThank you, [redacted]

She agreed to the price change over the phone while she was at work She still owes me the $for the pump

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
""I have attached a picture of the estimate cost that Thomas Johnson said he would do the work for.  During the time he gave me this cost he called [redacted] in [redacted] and he was gave a quote and that is why he gave me the quote he did but Mr Johnson told me when he went to pick the pipe up it was the wrong pipe and the other pipe would cost more. I told him I could not pay anymore and to use a pipe from [redacted].  He purchased a different pipe from [redacted] and installed it but that pipe was broke. So mr Johnson went and purchased the pipe, he said was the one that needed to ve installed.  I have paid him $1075.00 and that is the price on the estimate he quoted me and my cousin.  During the job he wanted to add septic tank risers for an additional $160.00 but I said no and then the next day it was the pipe mix up he had with [redacted].  I paid what I agreed to and I feel it is not me, the consumers faught for the price mix ip.

:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First let me correct one of Mr. Johnson's statement I only  have 1 child, yes I am a working single mom.    Mr. Johnson "did not" say this was a stub-standard estimate and you can contact my cousin (a retired plumber) because he was there and spoke with Mr. Johnson a couple of times.  His name is [redacted] ###-###-####  Yes, when Mr. Johnson came to my house after he completed his work I paid him the balance of $475.00 that I agreed to. Mr. Johnson stated in his reply " When I got the pump out of the tank to see what size she had, I found out she had a more expensive pump in there." I do believe it was Mr. Johnson job to check out the size of my tank pump prior to giving the consumer  his estimate on paper and not after the fact! Let me correct another one of Mr. Johnson's statement during  the time this was going on Mr. Johnson never told me I could not use the bathroom.  Are bathroom an sewage was working the entire time. If anything Mr. Johnson's consumer relations and integrity is sub standard. Thank you,[redacted]

I went to this lady’s house and gave her an estimate, it was on a holiday.  And the estimate I gave her was on a sub-standard pump because the company I got it from gave me the wrong price. When I was able to get the pump out of the tank to see what size that she had, I found out she had a more expensive pump in there.  I contacted her by phone (she was at work - this was an emergency situation because she had no sewage, couldn’t use bathroom and 3 children, single mom).  I told her she needed the more expensive pump which cost $360 more than my original estimate.  She gave me the ok to go ahead and do it.  I went and picked up the pump and replaced it, her system is working great.  She contacted me back that day and told me what time she would be home so I could collect the remainder of my money, but when I got there she informed me that she went to bank and tried to borrow more money and bank would not let her have any more than original estimate and she would not have any more money until tax time and between that time and tax time she was going to check into her consumer rights to find out if she really owed me the extra $360 on the bill – after she had given permission for me to do it.  And I’ve spent twice the amount of time fixing her system and she has cheated me out of $360 on the job.

Review: This plumber came to my house and gave me a written quote to do the work and I agreed and gave him more than half down. He now wants to increase the quote. After he has given me a written quote of what he will do and the price it will cost can he increase it? If so is there a percentage allowed in the state of Virginia he can do that?Thank you,[redacted]Desired Settlement: I believe he gave me a written quote and he should honor that, or what the consumer law allows.Thank you,[redacted]

Business

Response:

She agreed to the price change over the phone while she was at work. She still owes me the $336 for the pump.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

""I have attached a picture of the estimate cost that Thomas Johnson said he would do the work for. During the time he gave me this cost he called [redacted] in [redacted] and he was gave a quote and that is why he gave me the quote he did but Mr Johnson told me when he went to pick the pipe up it was the wrong pipe and the other pipe would cost more. I told him I could not pay anymore and to use a pipe from [redacted]. He purchased a different pipe from [redacted] and installed it but that pipe was broke. So mr Johnson went and purchased the pipe, he said was the one that needed to ve installed. I have paid him $1075.00 and that is the price on the estimate he quoted me and my cousin. During the job he wanted to add septic tank risers for an additional $160.00 but I said no and then the next day it was the pipe mix up he had with [redacted]. I paid what I agreed to and I feel it is not me, the consumers faught for the price mix ip.

Business

Response:

I went to this lady’s house and gave her an estimate, it was on a holiday. And the estimate I gave her was on a sub-standard pump because the company I got it from gave me the wrong price. When I was able to get the pump out of the tank to see what size that she had, I found out she had a more expensive pump in there. I contacted her by phone (she was at work - this was an emergency situation because she had no sewage, couldn’t use bathroom and 3 children, single mom). I told her she needed the more expensive pump which cost $360 more than my original estimate. She gave me the ok to go ahead and do it. I went and picked up the pump and replaced it, her system is working great. She contacted me back that day and told me what time she would be home so I could collect the remainder of my money, but when I got there she informed me that she went to bank and tried to borrow more money and bank would not let her have any more than original estimate and she would not have any more money until tax time and between that time and tax time she was going to check into her consumer rights to find out if she really owed me the extra $360 on the bill – after she had given permission for me to do it. And I’ve spent twice the amount of time fixing her system and she has cheated me out of $360 on the job.

Consumer

Response:

:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First let me correct one of Mr. Johnson's statement I only have 1 child, yes I am a working single mom. Mr. Johnson "did not" say this was a stub-standard estimate and you can contact my cousin (a retired plumber) because he was there and spoke with Mr. Johnson a couple of times. His name is [redacted] ###-###-#### Yes, when Mr. Johnson came to my house after he completed his work I paid him the balance of $475.00 that I agreed to. Mr. Johnson stated in his reply " When I got the pump out of the tank to see what size she had, I found out she had a more expensive pump in there." I do believe it was Mr. Johnson job to check out the size of my tank pump prior to giving the consumer his estimate on paper and not after the fact! Let me correct another one of Mr. Johnson's statement during the time this was going on Mr. Johnson never told me I could not use the bathroom. Are bathroom an sewage was working the entire time. If anything Mr. Johnson's consumer relations and integrity is sub standard. Thank you,[redacted]

Very courteous and knowledgeable. Took only about 20 minutes to fix my problem and then was given instructions on how to maintain. Would call them again for any other plumbing problems I have in the future.