Thomas Rental, Inc.

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Thomas Rental, Inc. Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

Response: Mr. [redacted] rented a stump grinder for Sunday. He returned it Monday morning not wanting to pay. He put 6hrs. on the meter which is appx. normal for a day. There are many different kinds of trees and some are very hard while others are soft. When you force the grinder it will bog down and you need to back off. It rented before Mr. [redacted] and the day after. We asked the person who rented it after Mr. [redacted] how it worked and he said, "great". Our equipment with meters lose their value, like a car the more hours that are put on it. To put 6+ hours on the machine is a lot of use. If you notice on the videos when it starts to bog down they back off. Mr. [redacted] is more than welcome to call Toro and let them explain. Sent on: 4/15/2016 2:35:12 PM