Business Response to a Complaint Complaint ID#: [redacted] Company Name: Thomas Rental, IncCompany Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Mr [redacted] rented a stump grinder for SundayHe returned it Monday morning not wanting to payHe put 6hrson the meter which is appxfor a dayThere are many different kinds of trees and some are very hard while others are softWhen you force the grinder it will bog down and you need to back offIt rented before Mr [redacted] and the day afterWe asked the person who rented it after Mr [redacted] how it worked and he said, "great"Our equipment with meters lose their value, like a car the more hours that are put on itTo put 6+ hours on the machine is a lot of useIf you notice on the videos when it starts to bog down they back offMr [redacted] is more than welcome to call Toro and let them explainSent on: 4/15/2:35:PM
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Thomas Rental, IncCompany Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Mr [redacted] rented a stump grinder for SundayHe returned it Monday morning not wanting to payHe put 6hrson the meter which is appxfor a dayThere are many different kinds of trees and some are very hard while others are softWhen you force the grinder it will bog down and you need to back offIt rented before Mr [redacted] and the day afterWe asked the person who rented it after Mr [redacted] how it worked and he said, "great"Our equipment with meters lose their value, like a car the more hours that are put on itTo put 6+ hours on the machine is a lot of useIf you notice on the videos when it starts to bog down they back offMr [redacted] is more than welcome to call Toro and let them explainSent on: 4/15/2:35:PM