Thomas W. Inwood, D.P.M

Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ When the patient asked for her x-ray, I explained to her that the x-rays we take are hard copy film and cannot be duplicatedThe x-rays belong to the medical practice, not the patientThey have to remain in our office as part of the patient's permanent medical fileWhen we are audited by insurance companies, they can ask to see the x-rays and we have to be able to produce themIt's the lawJust because the patient does not agree with this policy does not mean that we have done anything wrong Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The customer is allowed any information that relates to their medicalif this information is being sent to my insurance company for payment then I am allowed a copyIts not a fair act to keep medical information that is done on a patient the patient does have rights Final Business Response / [redacted] (4000, 12, 2015/05/07) */ We have not denied the patient a copy of her medical recordsIf she wants a copy she will need to come in, sign a medical release form and we will give her a copy of her recordsThis does not change the fact that the x-rays belong to the medical practice and cannot be removed from this office Final Consumer Response / [redacted] (4200, 14, 2015/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already gone to my appointment for a second opinion and no longer need the recordsBy law when a patient ask for their medical records the doctor office should provide this to the patient not be told that we need records in case the office is auditedSo since the patient did not get a copy then they should not be paidThe x rays are in their office and that was all they were worried about so keep the x rays with no payment