Thompson Appliance Service

Dear Sir or Madaam: The customer did indeed order a part for her Whirlpool Clothes Washer on or about May 5thThe customer was informed at the time of ordering the part it was a "special order" and the part was a factory back-orderWe also let her know factory orders are non- refundableThe customer claims she was not called back however we have notes of attempted call backAfter further discussion with the owner and bookkeeper the decision was made to refund the customer for the partHowever we would like to point out to the customer regardless of what she felt was a reasonable amount of time for a corporation like Whirlpool to manufacture and part a repair company, such as ours, is at the mercy of the manufacturer and our hands were tiedAgain, at this time our company has issued a refund and wishes the customer luck with her future endeavors Thompson Appliance Service PO Box Tacoma, WA Office: 253-539-Fax: 253-539-Open 8AM-4PM, Mon-Fri

Dear Sir or Madaam: The customer did indeed order a part for her Whirlpool Clothes Washer on or about May 5th. The customer was informed at the time of ordering the part it was a "special order" and the part was a factory back-order. We also let her know factory orders are non-...

refundable. The customer claims she was not called back however we have notes of attempted call back. After further discussion with the owner and bookkeeper the decision was made to refund the customer for the part. However we would like to point out to the customer regardless of what she felt was a reasonable amount of time for a corporation like Whirlpool to manufacture and part a repair company, such as ours, is at the mercy of the manufacturer and our hands were tied. Again, at this time our company has issued a refund and wishes the customer luck with her future endeavors   Thompson Appliance Service PO Box 45427 Tacoma, WA 98448 Office:  253-539-0474 Fax:      253-539-0364 Open 8AM-4PM, Mon-Fri